To be a financially sound cooperative offering timely delivery
of competitively priced products and services through a dedicated
and well trained work force
3.
Supposed to be team based, run like top-down
Cedar Country has a Manager/Service Writer(Woody)
2 Full Time technicians, Ben and Mike
4.
The workers need to have a great understanding of vehicle
operations and products.
They take classes when new technologies or problems arise to
learn about them.
The technicians need to have an education in vehicle repair as
well as vehicle operation and other things
Cant just walk in off the street and get a job
5.
Financials
Profits, Markups, etc.
Employee Records
Bad Driving record is an issue
Auto Value
A type of Strategic Alliance to help each other out
6.
Mainly as a source for diagnostics and identifying potential
problems in vehicles
Determine best route to take to do repairs
Locations of parts
Step by step procedures
7.
No formal training
The employees do not actually get trained using the information
system
Learn on the fly
New workers tend to watch current employees use the system to
get the feel for what to do
8.
Alldata
Gives different information about different vehicles and types
of problems that type of vehicle has had
Search by vehicle
Very descriptive on the different types of problems and issues
in various vehicles
9.
This is the main page
The technicians click on the appropriate link
10. 11.
Indentifix
The techs put a problem they are having into the system.
Then Identifix will show flow charts, diagrams, or various
descriptions on how to fix the problem they are having.
Info on the site flows with other companies that use the
site.
Every shop that uses this can add info to the system
12. 13.
Cedar Country uses many types of units related to the systems
of the enterprise
They use card scanners for making payments
Printers to print out diagrams and bills
Additional scanners for Patron Points
There is also a call in service available that they use for
Identifix to get further help
14. 15. 16. 17.
Windows
Alldata
Identifix
Basic word processing documents(no brand names)
18.
Cell Phones
Only use for customers that have the techs personal cell
number, no company issued cell phones
Landline Phones
Each tech has a landline in their work area
Email
Very rarely use, unless techs have the email and have no other
way of reaching customer
19.
Other
One interesting this is where they will send out a postcard if
they had not had your vehicle in for awhile
Sort of like a friendly reminder
20.
They have a basic wired connection using coaxial cables.
They use the Internet for various Auto Parts websites to order
parts or tires
All employees have the same network access, regardless of the
length of employment with the company
21.
Helps diagnose problems on vehicles
Makes repairs less costly
All employees know how to use system
All are good at using the system
Not a complicated system
Can go right in and figure out the problem
Keeps cost low and customer satisfaction high
22.
Can always be little problems that arise in diagnosis.
If something is wrong with diagnosis, employees may assume it
is right and waste time and customer money
If they are not giving a timely delivery of service, it is a
violation of the mission statement
23.
Makes it possible to serve a large number of customers while
upholding the mission statement
Keeps prices low for customers
Keeps time cars are in shop low
All employees seem efficient using the system
This makes error and dissatisfaction by customers low
24.
Workers arent formally trained using system
Training on the fly
May miss something while learning
Could make them inefficient using the system
If the system has a glitch, it could make it slow the repair
process
25.
Better advantage over small shop
Alldata, Identifix
Systems allow effective and efficient service to customers
Alldata is highly organized
Can look up all models, parts and specifications
Identifix keeps records of individual customers
A personal touch, small business feel
All services are recorded so they can identify past problems to
help with identifying new problems
26.
The mission statement
To be a financially sound cooperative offering timely delivery
of competitively priced products and services through a dedicated
and well trained work force.
Provides timely delivery of services at competitive
pricing
System helps because Alldata and Identifix help employees keep
costs down and shop time at a minimum
27.
Cedar Country should not make any changes
Shouldnt upgrade right now either
The system they use is efficient and effective enough to uphold
their mission statement
They have been successful for many years and they have upheld
their mission statement