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© 2015, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Riadh Hamdi, Cedric Le Yeuch’h, and Fabien Ramos
October 2015
ISM214
Learn How Air Liquide
Transformed Operations and
Reduced IT Costs by 30%
Air Liquide is the world leader in gases for industry, health, and the
environment.
Executive SummaryThe Client
Business Challenge
The client has decided to launch an ambitious transformation program in
order to better answer to the business needs for speed, agility, and cost
savings.
Objectives High performance delivered
• 2014 baseline: 23,7M
• 3-year transformation
• Full savings by 2016
• Cost efficient
• Tailored to the business context
• Supporting innovation rather than locking it
• Adaptive in order to anticipate new threats
• Provide the business the agility they’re striving for
• Develop a catalogue of IT services to match business needs
and affordability
• Transparent charge-back model keeping cost evolutions in
the business’ hands
How Accenture Helped
• Delivered a fully managed hybrid cloud through a single and global service
broker: Accenture Cloud Platform.
• Provided a pay-as-you-go model for the x86 IaaS and PaaS.
• Flexible ARCs & RCC service delivery catalogue (complexity x service level x
volume)
• Defined a new IT operating model, harmonizing the IT operations processes
and creating the new IT services catalogue
• Reduce OPEX immediately
• Service transition executed 3 months
• Reduce capital and operating assets expenditure
• Private/public cloud set up in 6 months
• Migrate +1,700 servers to the cloud in 10 months.
• Implement a single portal to manage the private
and public cloud service catalogue
• Improve time-to-market and cost-to-serve in 6
months 4
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Operating Model TransformationThis new cloud approach will require Air Liquide to adapt it operating model according to the following
major changes:
From a standard legacy infrastructure to the hybrid cloud
From a standard outsourcing model to a service-broker model
From a technology-oriented organization to a service-oriented organization
Accenture is assisting Air Liquide in its operating model transformation on the following 3 areas
Operating modelDesign GIO target operating model and
define its implementation plan.
Self-service offeringDefine self-service catalog and services
supported by ACP portal including service
offering, services price to provide more
flexibility, and accountability to the business.
Change managementManage impacts on GIOs resources brought
by the Operating Model change.
Guarantee the coherence of this change plan
with others (UNITE, ITSM,…) impacting
operation resources.
Operating Model Transformation
Focus on the Self-Service PortalThe Self-Service Portal was designed in order to increase customers’ autonomy in the services
management and subscription. We’re creating the abstraction layer between the business IS users and the
complexity of the IT infrastructure. Agility, simplicity, and user centricity are at the heart of this asset.
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Service Delivery Model
Scope of Remote Management services:
Windows administration
Database (Oracle, Sybase , DB2) administration
UNIX administration
Network and security administration
SAP basis support
Application operations administration
Scheduling and tools administration
Backup and storage administration
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