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In 2003 our Company was formed according to the Florida Business Corporation Act under the name of “Customer Support Services Inc.” From the beginning CSS was requested by Hewlett Packard Inc. to provide exclusive services to selected customers in Central America and Caribbean region.After 13 years of delivering outstanding services and 99% of customer satisfaction, CSS is now expanding and offering services to US and Latin America regions following the new vision and getting ready to celebrate our 15th anniversary.
Who can sponsor serviceso IT Managers
o Facility Managers
o Security Managers
o Operation Managers
o Customer Services Managers
o Commercial Managers
o CEOs
Eliminate incoherence
Take Risk control
Base LineImprove Uptime
Certifications:ESD: Re-certification complies with the ANSI/ESD S20.20 ESD control program guidelines as well as to JEDEC JESD625, IEC 61340-5, and IPC-610 standards. NEC: The National Electrical Code® Certificate
Regulations:
National Fire Protection Association- U.S.
National Electrical Code- U.S. NEC-electrical wiring design, to prevent fire in structures.(minimum design standards)
ASHRAE develops standards concerned with refrigeration processes and the design and maintenance of indoor environments
Underwriter’s Labs- U.S. U.L- equipment design, to prevent fire caused by equipment.
Occupational Safety Hazards Association-U.S.-OSHA- personnel safety in the workplace.
NEC: The National Electrical Code® Certificate
International Regulations:
VDE- Electrical Practices- Germany
CEC- Canadian Electrical Code
IEEE – United Kingdom
National Electric Code of Country
National Electrical code:
Article 90 Intro and Purpose
Article 100 Definitions
Article 110-26 Spaces About Electrical Equipment
Article 210 Branch Circuits
Article 210-7 Receptacles and Cord Connectors
Article 250 GROUNDING
Article 310 & 400 with associated tables- Ampacities
Article 645 Information Technology equipment
Scope of IT room Infrastructure AssessmentData must be collected and processed in order to provide the deliverables in a report, as well as floor plans showing equipment layout to scale. Our consultants will validate if the access and working spaces are efficient.
Part of their extensive assessment include the review of electrical distribution, quality of electrical power for harmonic distortion, overheating of neutrals, transformers and induction motors, deterioration or failure of power factor correction capacitors and pronounced magnetic fields near transformers and switchgear. We possess the most modern tools required to perform at maximum accuracy.Wiring distribution will be also checked using a variety of methods, such as currents measures, magnetic fields and static .
Scope of Thermal AssessmentCooling is the neuralgic concern in most Data Centers and offices, which is why checking temperature, humidity and airflow is so important. This service takes special care to collect temperature in different points within a Data Center. To do that we are using data loggers with an external temperature sensor.
IT room infrastructure service assessment
Basic:
IT room Ocular examination and floor plans diagram
Space revision
Raised floor check
Electrical Power analysis
Cooling (HVAC)
Airflow management
Contamination discover
Radio frequency interference (RFI) and electromagnetic interference (EMI)
Sound Levels
Channel one monitoring inout power communication rack S11, channel two CAT 6 caommunication cables, channel three console cables, channel
CH120 mA/div dc
4 us/div
CH220 mA/div dc
4 us/div
CH320 mA/div dc
4 us/div
CH41 V/div dc4 us/div
KDOT 01.08.04
IT room infrastructure service assessment
Optional assessment areas:
Fire protection
Shutdown controls
Environmental monitoring systems
Power quality
Maintenance levels of data center support equipment
Thermal Concise Overview
Analysis of space, power, and cooling, to identify, determine and eliminate cooling issues
Airflow diagram
Under-floor and overhead airflow obstructions scanning
Equipment row orientation best practices
Additionally to Concise service:
Recommended for effective relocation of air conditioners if needed no limited to Placement and cooling potential of perforated airflow panels or grilles
recommendations
Thermal modeling will examine supply airflows only. We will model "what if" scenarios to determine alternative solutions to cooling issues that it is observed as part of the assessment.
Written report will be provided that will include observations, thermal modeling results, and recommendations for improvement.
Thermal Midway Overview
Thermal Exhaustive AssessmentAdditionally to Midway service:
The thermodynamics beneath a raised floor (if applicable), above the floor, and above the ceiling (if applicable) are included.
Static pressures, airflow distribution, and temperature gradients.
Monitoring of air conditioning performance.
Multiple cooling system (if applicable); e.g., redundant systems.
Power consumption and thermal load of individual equipment racks.
Dimensional Diagram of the entire data center.
Strongly suggested
•As a Base Line of your IT Computer Room environment parameters.•Let you know how efficiently you are using the environmental resources.•Knowledge about IT Computer Room risks.•Prevent downtimes applying Data Center best practices.•Be sure the environment is appropriate to receive new equipment.•Improve IT computer Room to a new Class Level.
Service Types
ITCRHC – ConciseIT room infrastructure assessment + Thermal concise overview.ITCRHC – MidwayIT room infrastructure assessment + Thermal midway revision.ITCRHC – ExhaustiveIT room infrastructure assessment + Thermal exhaustive assessment.
Services Description Consice Midway Exhaustive
Good Practices
Floor Plan Drawing ✅
Floor Plan Detailed Drawing ✅ ✅
Revision of labeling. ✅ ✅
Infrastructure management procedures ✅ ✅
Expose to danger Safety measures
Interviews with Managers and operational personnel. ✅ ✅ ✅
Discuss effects of electricity shock and prevention. ✅ ✅ ✅
Floor surfaces and table material check for potential ESD (electromagnetic Discharge)
✅ ✅
Safe operational work layouts. ✅ ✅ ✅
Power Treatment
Electrical Inspection to prevent injuries. ✅ ✅ ✅
Check conductor’s protection from physical damage. ✅ ✅ ✅
Circuit Protection review ✅ ✅
Detection of Harmonic Distortion, over and under voltages, transients.
✅
Brownouts, blackouts and dropouts. ✅
Check of Power factor. ✅
Services Description Consice Midway ExhaustiveHolistic Grounding
Discovering holistic earthlings. ✅
Check brief grounding system at equipment level. ✅
Check ground voltage Potential. ✅ ✅ ✅
Thermal Assessment
Collect temperature and humidity minimum 24 hours. ✅ ✅ ✅
Discover Airflow Obstructions. ✅
Sound and Vibration verification. ✅ ✅ ✅
Airflow diagram ✅ ✅ ✅
Under-floor and overhead airflow obstrutions scanning ✅ ✅
Impact of under-flow obstruction to airflow ✅
Thermal modeling supply airflow only ✅ ✅
Thermal modeling supply airflow and retur air flows ✅
Electromagnetic Interferences detection
Locate EMI (Electromagnetic Interference) Hotspots. ✅ ✅ ✅
Contamination and Corrosion
Check environment for metallic filaments presence. ✅ ✅ ✅
Report ✅ ✅ ✅
Adendum (Thermal Modeling, Rise Flow Scanning & Electrical Ex.Reports)
Thermal Modeling
Electrical
Rise Flow Scanning