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Valid UAE Driving License Mobile # PK: +923226300236 UAE: +97124171990 USA +19149401138

Muhamamd Nasir nasir_majeed51@yahoo.com

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Career Objective

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I have more than 10 years of extensive hands-on experience in IT Systems Administration including Windows Server 2008 / 2012 Administration, technical communication, network infrastructure, server administration, and VoIP / IP PABX, IVR, SIP Base products.Specialties: Designing and implementation of Microsoft & Network Infrastructure products and Deployment, IT Strategy & Security, Data Center Consultancy, 2nd and 3rd level of Servers and IT System support.

Technical Expertise

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Certifications• Microsoft Certified IT Professional Enterprise Administrator (MCITP) 2012

• Microsoft Certified Technology Specialist (MCTS) 2012

• Microsoft Certified Solutions Associate (MCSA) 2012

• Asterisk IP PBX Administration Certification ( Jan 2010 )

• Interconnecting Cisco Networking Devices Part 1 (ICND1)

Technical Skills and Knowledge

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Operating System Windows 7/8 Professional, Windows Server 2008 / 2012, Linux Ubuntu / Cent OS

Hardware Cisco IP PBX, Asterisk IP PBX, Panasonic, Zycoo ,Switches, Routers, Wi-Fi, Access Point, Network Printer ,IP Camera, CCTV DVR, Firewall Fortinet / Sonic wall

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Software’s Active Directory, GPOs, MS IIS Server, Windows RDP Server, Symantec Endpoint Server,

Linux Call Center Suites, Seagate Backup Exec, MS Office, Team viewer, MS Outlook

Networks/Protocols LAN/WAN, TCPIP, DHCP, DNS, PPOE, VLAN, VPN, PPTP, L2TP, POP3, SMTP,

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Professional Experiences

Jananah Investment LLC Abu Dhabi

IT Administrator Aug 2014-Present

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Responsible: Reporting to IT manager and system administration utilizing available technical support staff and resources,

Setup and Administration of Windows 2008 & 2012 Server Active Directory, IIS, Remote and routing servers Network Management protocol such as DNS, DHCP, VPN, PPOE, VlanSetup and Administration of MS ISA 2006 Firewall, Setup and Administration of centralized Antivirus serverPlanned Maintenance of Asterisk IP PBX servers and Network with minimum disruption to users,Scheduling upgrades and security backups of hardware and software systems,

Monitoring Network/System operations and daily check system security and machine performance,Design and maintenance of internal network ,Capacity planning for services, Researching and installing new

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systems, Co-Ordinate with Hardware and Hosted server’s vendors and Etisalat Team Leadership, IT solutions, Trainer, Leadership, Administration, Planning, Design, Implementation, and many things related with IT Infrastructure and IT Management Meetings and interacting regularly with management, clients and team members to constantly improve System Administration operations Managing crisis situations, which may involve complex technical hardware or software problems Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness, Preparation of SOPs

MRIT Solutions LLC Abu Dhabi UAE

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IT Administrator March 2012 – July 2014

Responsible for planning/execution of new IT projects and system administration utilizing available technical support staff and resources,

Responsible to manage Company’s IT operations.Strong working knowledge of Windows Server, Active Directory and Email Sever,Setup all hardware and software and network operating system.Responsible to manage surveillance system of the company,Established system by planning and executing the selection, installation, configuration, and testing of PC and Server hardware, software, LAN and WAN networks,

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In-house IT Support & monitoring company’s Doman,Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.Verifying completion of scheduled jobs such as backups,Maintain log and or list of required repairs and maintenance.Maintain CCTV Camera installation & DVR configuration

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Sybrid A Lakson Group of Companies 2008 to 2012Supervisor – Server Administration & Helpdesk Team (Information Technology)

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Reports to Manager IT, Responsible to Manage Server Administration & Help desk Team, Provide IT server administration and resolve all escalated matter, responsible to meet internal targets of maintaining service level ensure the maximum up-time as well as minimum resolution time.

Summary of key functions: 1. Team Management, 2. Coordination Internal/External, 3. Conceptualization and Problem Solving 4. Compliance, 5. Customer Focus, 6. Backup, 7. Maintenance, 8. Procurement, 9. ReportingTeam Management— Managing System Administration & Helpdesk team and ensure their KPI’s are met as per the actual.Coordination Internal/External— Coordination with other departments for network and systems back ends queries.

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Conceptualization and Problem Solving — Proficiency in developing and evaluating options and alternative courses of action higher ups.Compliance—Applying an understanding of key legal precedents, policies and practices to protect the interests of the organization and individual employeesCustomer Focus—Researching and understanding client business operations and agenda—Responding to customer’s needs in a manner that provides added value and generates significant customer Backup— Ensure the IT Asset / Backup inventories are managed properly.

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Maintenance— Ensure periodic maintenance of hardware / software is being performed regularly.Procurement— Responsible for procurement of hardware and software.Reporting— Present daily /weekly / monthly reports to higher ups.

Cybernet ISP Karachi Pakistan 2006 to 2008Senior IT Support

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• Responsible to supervise 1st and 2nd level support for VOIP and Data Network of 250+ Seats National and International Contact Center.• Create and implemented process flow for resolution of daily complains and queries.• Root Cause Analysis and preventive actions to overcome repetitive complains in VOIP and data network.• Provide desktop support to remote users & Provide basic support for hardware, network access.• PC hardware installation, configuration, maintenance, and provide support for telecommunication equipment. • Responsible for new system installations, upgrades and maintenance of network and server applications.• Provide 2nd level technical support to the Help Desk & Router, Firewall, Cable Modem, Wi-Fi configuration.

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• Manage and support Windows 2000/XP/7/Open source workstations.• Software installations and maintenance, Antivirus, Spy ware, and Spam protection. • Network, Remote Access, and Peripherals setup and support. • Perform Windows server installations, maintenance, and tuning.• In-depth trouble shooting on all types of system problems on PCs and servers.

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Education

• Graduation B.S Computer science (University of Karachi Pk) 2005

• Intermediate Board of Intermediate Education Karachi PK

• Matriculate Sindh board of Karachi PK

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Awards & Extra Curricular Activities

• Award Samsung Galaxy S5 for Best Performance in IT Department with Certificate, Promotion 2014, • Best bowler for 2008-09 season • Extra hours work award in IT department with certificate. 2011

Interests

• Reading books, • Cricket

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• Listening to music• Video Games

Personal Information

Father’s Name: Abdul Majeed ShaikhDate of Birth: 17-12-1982Religion: Islam

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Nationality: PakistanMarital status Married License UAE/GCC Valid Driving License UAE Address Room # 101, Mashreq Bank BLD, Opp ADCB Head Office, Abu Dhabi UAEPAK Address Nazim Abad Karachi Pak

References available on request