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IT’S USER SURVEY TIME! USING TABLETS AND GOO GLE FORMS TO MAXIMI ZE LIBRARY SURVEY RESPONSE It’s more fun than it sounds. Promise.

It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

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To be presented as part of the CyberZone at FLA 2013.

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Page 1: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

IT’S

USER S

URVEY TI

ME!

US

I NG

TA

BL

ET

S A

ND

GO

OG

LE

FO

RM

S T

O M

AX

I MI Z

E L

I BR

AR

Y

SU

RV

EY

RE

SP

ON

SE

It’s m

ore

fun th

an it

sounds.

Prom

ise.

Page 2: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

IT HAPPENS EVERY YEAR, SOMETIMES MORE THAN ONCE…The time comes for your library to gather data on user

experiences, events, activities, complaints, whatever...

First, you groan when you remember how hard it is to get users to respond.

Then you plan. And get techie!

For this, you will need:

o A Google Drive account

o A tablet (though alternatives can be had)

o Enough wit to create a quick-and-dirty (but effective) questionnaire

Page 3: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

WHY GOOGLE FORMS?

It’s free! It’s easy! It’s so pretty!

Really, just look at that display…

Page 4: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

BUT LET’S GET SERIOUS

Google Forms is a powerful little tool that gathers data into a spreadsheet and produces a rich, visual data output, making survey results easy to read, analyze, and share.

It’s also user-friendly (on both ends) and versatile.

If you can fill in entry boxes, you can create a Google Form.

Data from our most recent survey on library services for distance education.

Page 5: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

GETTING RESPONSES

Or, how to wrangle patrons into answering your survey.

1. Create a quick questionnaire using Google Forms (via Google Drive). Under 5 minutes is best to get responses from busy patrons.

2. Create a shortcut to the survey on your tablet for quick access. Or post a sign with a QR code for users to scan while completing

transactions.

3. Arm your most social staff member(s) with tablets and send them into the wild… er… library… to charm patrons into filling out your survey.

Show them how it works and why it matters. You’ll be surprised how many people take an interest if you explain.

4. And to sweeten the deal, offer a random prize. For our last survey, we offered an iTunes gift card.

Page 6: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

LOW BUDGET OPTIONS?

If you don’t have a tablet, that’s ok.

Here are some other possibilities: Load the survey as the default homepage on your browsers. Email it out to patrons Post it on your website and social media accounts Use your smartphone as a surveying device.

Page 7: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

CREATING YOUR FORM

Pick a layout

Page 8: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

CREATING YOUR FORM

Add your questions

Page 9: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

PREVIEW

Page 11: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

WANT

TO D

OWNLO

AD THIS

PRESEN

TATI

ON?

http://slidesha.re/Zn7dGu Yo

u can

find it

her

e:

Page 12: It’s user survey time! Using Google Forms and Tablets to Maximize Library User Survey Response

PRESENTATION BY

Gricel Dominguez

Public Services Librarian & Assistant Administrator at

St. Thomas University, Miami Gardens, Fl.

You can reach me at:

[email protected]

@thingssheread