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WindowsWindows WebWeb Web 2.0Web 2.0Green-ScreenGreen-Screen
Axios founded
assyst Classic launched
assyst Enterprise launched
Entry into the US market
Axios ranked #1 vendor in HDI 'Customer Experience' report
Expansion into Canada
Axios retains #1 vendor ranking in HDI 'Customer Experience' report
assyst launched on Java architecture
Further expansion in the US, Europe and entry into Asia Pacific
Axios awarded Software Company of the Year
First in the world to achieve BS 15000 certification
Entry into Middle East and Africa
The number of
assyst end-users tops 10 million
Axios awarded Software Company of Year (again)
Axios rated #1 vendor for 3rd time in succession in HDI 'Customer Experience' report
Expansion into Russia, Eastern and Southern Europe and South America
Axios wins International ExcellenceAward
Expansion withinMiddle East
ITIL V1ITIL V1 ITIL V3ITIL V3ITIL V2ITIL V2
Axios Systems Timeline
assyst 8 Launched
US Expansion
European expansion begins
assyst 9 Launched
Service Catalog
SaaS
1988 2005199019951997 20002001 2003 2004 2006 20072008 2009/10
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What is the cloud?
A new spin on an old idea
Collection of externally- managed service delivery models
Covers a wide range of IT
Not a replacement for Service management!
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The Cloud
Clouds are not really just clouds
Cloud type image used under the terms of a Creative Commons Attribution Share-Alike 3.0 License
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The cloud service portfolio
Multi-tenant design No Capex for customer Pay-as-you-go demand Single provider model, e.g.:
assystSaaS Google Apps Salesforce.com
Software as a service - SaaS
Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Customer
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Apps
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Cloud Service Portfolio - IaaS
Utility computing service Hardware Storage Servers IT is the customer
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Cloud Service Portfolio - PaaS
Customer owned service Developed, on cloud IS Hosted via cloud Local IT supported IT is the customer Cloud invisible to business
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The cloud service models
Offered to large demographic groups such as industry sectors or the general public
Utility computing cost model; metered, transactional, volume, etc.
Public cloud
The Cloud
Service
/App
Service
/AppService
/App
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The cloud service models
Emulates private networks
Customer pays for IS
More customer hands-on management
Specialized services
Secure to customer org
Lower ROI and higher capex and opex
Private cloud
The Cloud
Service
/AppServic
e/App
Service
/App
Service
/App
Service
/App
Service
/AppPrivate
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Cloud service models
Features of public and private Often used by internal IT Benefits of public with
specialization where needed
Hybrid cloud
The Cloud
Service
/App
Service
/AppService
/App
The Cloud
Service/App
Service/App
Service/App
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Benefits
Cost Avoidance & Reduction Support costs Capital and Operational investment Pay per use
Global Access Supports mobile workforce Offers multiple connectivity options Device independent
Demand and Capacity Dynamic scaling Accurate usage trending Helpful for business and service planning
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Trade-offs
Service options Less flexibility in some models Conformance to provider usage standards Lower range of service level options Risk exposure to external threat Tied to change agility of provider Customer support rigidity Less direct control for customer
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ITSM
Critical for stability and managed service expectations Internal IT roles change to strategic and supplier management Higher need for integration to manage end-to-end services Strong focus on setting the right KPIs Careful prequalification of providers for:
Governance practices Compliance to standards ITSM maturity
Importance of integrated ITSM tools to manage supply chain
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ITSM cloud
Significant benefits for the consumer
New ITSM technology
Grow into what you need
Best of breed suppliers
Best practice features: Reporting Visual configuration Service level management Service Portfolio Service Catolog
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ITSM and cloud
We are approaching the best of both worlds
The industry is providing greater business benefits at lower costs
ITSM is still a necessity
IT departments become more strategic influencers
We reduce the need for costly assets
We become leaner and greener
Still need common sense approach
Adaptation, flexibility, realism all still a part of ITSM
Competitive growth in the cloud industry.
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Full, instant access to assyst functionality via your browser – right now!
30 days of continuous 24/7 access with all of your data and customizations retained for the full trial period--giving you the ability to evaluate assystSaaS against your requirements in a live environment.
Seamless switch-over from trial to live use when you decide to use assystSaaS as your ITSM on-demand solution.
Try it now at:
www.axiossystems.com/assystSaaS
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assystSaaS – What you get
Complete ITSM & IT Asset Management support in a single, purpose-built application
• Enterprise-class CMS and CMDB• Unrivalled depth of functionality in the on demand ITSM market• Full spectrum ITIL process support• Rapid deployment and easy flexibility - no scripting or development to meet
initial or changing requirements• No application management overheads• Seamless free upgrades• Simple, predictable cost• Guaranteed sub-second page loading performance• Easy to use, modern, dependable• Battle tested for 1000 to 500,000 end users and 1,000,000’s of IT assets.
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Any Questions?
Axios Systems Details:
www.axiossystems.com
Request access to assystSaaS trial evaluation here:
www.axiossystems.com/assystSaaS
Social Media – Follow us & join the discussion!http://www.linkedin.com/company/15055
•*Axios Company page
•Click here to join discussion on this webcast
http://www.twitter.com/Axios_Systems
http://www.facebook.com/pages/Axios-Systems/195622459339
https://www.xing.com/companies/axiossystems
Geek and Poke cartoons are the copyright of Oliver Widder and re-used under the terms of Licence CC ND 2.0