Keynote: INTERNATIONAL HUMANITARIAN SERVICES: COLLABORATION, PARTNERSHIPS AND GROWTH

INTERNATIONAL HUMANITARIAN SERVICES:

COLLABORATION, PARTNERSHIPS AND GROWTH

SAHANA CONFERENCEMARCH 24, 2009

COLOMBO, SRI LANKA

1Brent H. Woodworth

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Global Coverage Public and Private Sector Resiliency Support Risk Assessment, Mitigation, Continuity Trauma Management, HR, Crisis Management International Humanitarian Relief

Government Linkage National Institute of Building Sciences (NIBS) Multi-hazard Mitigation Council (MMC) National Earthquake Hazards Reduction Program (NEHRP) National Academy of Sciences (NRC – National Research Council) City of Los Angeles Emergency Preparedness Foundation

On-site emergency management experience : 1993 – 2008

70 + Global Events, 49 Countries

OverviewThe Crisis Response Team (CRT)

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Global Response, Recovery and skill transfer (24/7) The Crisis Response Team –

• Rwanda – Genocide & Cholera Indonesia –Tsunami• Kosovo – War, Refugee Management India – Earthquake, Tsunami• Colombia- Earthquake 250,000 impacted Sri Lanka - Tsunami• Venezuela – Mudslides – city destroyed Thailand - Tsunami• Ecuador – Volcano, mass evacuation, gas Philippines - Mudslides• Peru – Earthquake and Tsunami Canada – Ice Storms• Mexico – Earthquake Greece - Earthquake• USA – Turkey - Earthquake

• Oklahoma City Bombing Grenada - Hurricane• 9-11 Virgin Islands - Hurricane• Floods: Nevada, CA, Dakota, Mid-West Taiwan – Earthquake, Typhoon• Earthquakes: Northridge, Loma Preida Germany - Floods• Hurricanes: Marilyn, Charlie, Katrina, etc. France – heat wave• Tornados Pakistan - Earthquake• Civil Unrest Grand Cayman - Hurricane• Blackout El Salvador - Earthquake• Ice Storms Australia – Fires• Fires United Kingdom - Disease

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Information is as important as food, water, or medicine in a crisis Provide decision-makers with high value information matched

against pre-defined decision support and operational requirements Maintain access to critical “real-time” decision support information Design operations for a high stress & limited resource environment Facilitate information sharing and communication among business, government

and relief organizations Identify and reduce redundant efforts, maximize resources, leverage partnerships Deliver flexible, interoperable, scalable, and secure technology solutions Systems must be stable, easy to implement, easy to use, and deliver obvious

value to the disaster management team and service providers Provide comprehensive reporting & linkage to legacy systems Adapt systems to meet regulatory, cultural, social, skill, and usage requirements

Information Technology & Communication Systems: Priority Items

• Incident Reporting / Management

• Geographical Information System

– mapping, analysis, and tracking

• Contact and Personnel Management

• Equipment Resource Management

• Tasking & Assignment system

• Warehouse and Facilities Tracking & Storage

• Routing Status, Weather, Operating Conditions

• Logistics Management: Medical & Supplies

• Donation Management & Volunteer Coordination

• Incident Planning & Analysis

• Financial Tracking

• Decision Support, Data Consolidation, Report Generation

Emergency Management System Baseline Components

Crisis Management System

Tsunami: SAHANA - Relief Management System

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Psychological Trauma Management Psychological Trauma Management

Tsunami Memory Drawings by school children Harvard “Trauma Doc” greeting children at Boosa relief camp

Teach the Teacher Class

Meeting with displaced children at a relief camp

T3 Trauma Timeline

Jan 16

1 week 2 weeks 2 weeks 2 weeks

1 Trauma + 1 CRT + ACPA/CNO 2 Trauma + 1 CRT + ACPA/CNO

Knowledge X-fer

Translation X 3

Customized development

DeliveryTeam 1

DeliveryTeam 2

7 weeks

Goals:1. Deliver T3 Training to a specific number of camps in specific regions guided by ACPA2. Estimated class size 30 students3. Estimated sessions (3) – 2 day classes per instructor4. Integrated team of local, CRT and ACPA or (CNO designated agency)

In-country development work

5Ws Logistics & Coordination

March 5

Website Reinforcement

Scoping

In fo rm ationS a fe tyL ia ison

S tag ing

B ran che s, D iv isio ns& G ro u ps

O p era tio ns S e ction

R e sou rcesS itu a tion

D em o b i liza tionD o cu m e n ta tion

P lan n in g S e ction

S e rv ice B ran ch- C om m u n ic a tio ns

- M e d ica l- Fo od

S up po rt- S u pp ly

- F ac i li t ies- G ro un d S up po rt

L o g is t ic s S e ction

T im e U n itC o s t U n it

C o m p en sa tionP rocu re m e n t

F ina n ce & A d m in istra t ionS e ction

In cid en t C o m m a nd

Command & Control System Methodology

Incident Command System (ICS)

Emerging Communication Platforms

Regional Point of Presence (RPOP) Mobile network core usually on station within 48 to 72 hours of mobilization delivering large scale network services

Network Emergency Response Vehicle (NERV) Medium scale network services core usually on station within 24 to 36 hours of mobilization

Tactical Communications Kit (TCK) (Model III) Rapid deployable or forward positioned for immediate deployment

Fog Cutter (Model D) Highly flexible modules deliver deployed scalable core and extended voice, data and video interoperability as rapidly as 24 hours

US Congressional Report – Independent subcommittee study 12/05:

A $1 investment in hazard mitigation provides $4 in future

benefits

Investing in Pre-Disaster Mitigation

Economic and Social Benefits

COLLABORATION:

A recursive process where two or more people or organizations work together

toward an intersection of common goals — for example, an intellectual endeavor that is creative in nature—by sharing knowledge,

learning and building consensus.

16Brent H. Woodworth

New Horizons SAHANA: Filling the GAPS

Expansion, Prioritization, Validation, Task Completion, Testing,

Enhancement

New Concepts

InLET and VIEWS:Advancements in GIS and visual damage assessment.

The Global Centre for Humanitarian Services:Collaboration: Government, Academics, Scientists, Business, NGO’s, and Industry Professionals.

INLET(Internet Loss Estimation Tool)

High Speed Disaster Modeling for Preparedness and Proactive Response Management

37 Seconds Later

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Show platform zoomed out in VIEWSShow platform zoomed out in VIEWSZoom inZoom inArrow to show where image appearsArrow to show where image appearsPull up the image of an intact platformPull up the image of an intact platformMove to the one that broke awayMove to the one that broke away

Show platform zoomed out in VIEWSShow platform zoomed out in VIEWSZoom inZoom inArrow to show where image appearsArrow to show where image appearsPull up the image of an intact platformPull up the image of an intact platformMove to the one that broke awayMove to the one that broke away

Views HD system: Able to “verify” no damage at water treatment plant

Views HD systems: Able to “verify” no damage at bridge locations

GlobalViews: Homepage

Building damage results

Road block due to debris

International CollaborationBuilding a new model for sustainability and resilience

History: Setting the Groundwork

Over the past two years a collaborative team of leading international NGO’s, corporations, universities, and scientific institutions have been meeting to discuss the establishment of a global disaster response and risk reduction center.


The Global Centre for Humanitarian Services

“The Global Center for Humanitarian Services” (a 501c-3 international non-profit organization – in the process of being officially registered) will act as an independent, non-bias, international center focused on collaborative efforts in data collection, information sharing, and crisis management support.


Humanitarian Cloud ProjectIntended to significantly boost the capacity of

the world to respond to and mitigate disasters, the center will act as an information clearing house for local, national, and international disasters, and will provide a coordination center to build capacity and awareness of both disasters and disaster risk reduction.


Humanitarian Cloud ProjectThe heart of the Humanitarian Cloud is the

audacious goal of creating a one-stop shop for emergency response information for the globe.

The system is conceived as an on-line suite of tools and systems which will assemble data in a myriad of forms.


Humanitarian Cloud ProjectThe Humanitarian Cloud information system

will allow emergency responders and planners anywhere on the planet to have access to real-time information about local, national, and international emergencies.

Brent H. Woodworth

Humanitarian Cloud Project


NetHope - Connectivity Explorer


The recent growth in GIS (Geographical Information System) technology is only beginning to impact the humanitarian sector. While paper-based surveys and assessments have been a part of development and relief programmes for many years, Agencies have started the transition to more accurate and effective electronic solutions.

Data Collection


Dynamic informationBy developing a mash-up of humanitarian information. Impending risks and immediate alerts can be distributed to the Public, Governments, Development & Relief agencies, and the Private sector through existing telecommunications infrastructure. Think tanksBy making humanitarian information available through a managed service. Think tanks outside the Humanitarian industry can assist in trend, cause and effect, impact and ROI analysis from any location in the world.Social Data Collection / miningSocial networking solutions can be linked or developed to enhance research data through humanitarian web 2.0 communities. TeleCentres/computer centre's are being implemented across the developing world at a rapid pace developing the foundation for data mining opportunities.

Cloud services


Portfolio of services

Rapid Assessment:In order to rapidly assess relief programme requirements, the humanitarian sector requires a solution to quickly collect and transfer information from the field to a central reporting system.

Project Design, Monitor & Evaluation:The goal is to produce a service for data capture and storage based on standard sets of information that can be quantified to ensure development programmes are meeting the needs of beneficiaries and evaluated for effectiveness.



Security Tracking:To ensure the safety of relief staff, agencies are implementing field security tracking systems. By sharing security incidents agencies will be able to track dangerous routes, avoid conflict zones and ensure efficient movement of relief goods and staff.

Human Resources Information System:In large-scale relief operation, Agencies will rapidly hire between 500 and 1000 new employees. Current systems are not flexible making for significant time delays in placing staff in the field.


Portfolio of servicesFleet Management: Developing a service to track movement, lease agreements, fuel consumption, maintenance records, high risk routes (car jacking) and insurance information.

Customer Services:To ensure agencies are meeting the needs of beneficiaries, a system is required to track predefined key performance indicators. This system will be web-based and available in “Community Centres” / “Telecentres” or through mobile kiosk systems.



Missing person / Trace N’ Track register:Providing the Humanitarian industry with a standard missing person registry will allow agencies to work together to reunite families.

Shelter Management::As IDP’s (Internally Displaced People) are placed in temporary shelters, the need for a tool to manage the needs of the community would greatly assist the Humanitarian industry.


Portfolio of servicesGlobal Supply Chain:An integrated service that includes a Warehouse module, Online store, Procurement module and Trace N’ Track would greatly assist in the delivery of relevant goods quickly and efficiently.

Connectivity:Connectivity remains the “Achilles heal” of the Humanitarian industry. Development of a global architecture for voice and data communications following industry standards will enable agencies to share bandwidth, develop shared service centres and eventually enable a global Humanitarian ISP.



Education:Professional degree and certification programmes are required to ensure consistency and quality of field practitioners. Food Distribution:As food and fuel prices continue to rise, poor households that were already struggling to afford basic foods are being pushed deeper into poverty, while many newly vulnerable groups are emerging — particularly in urban areas. More than 800 million people in developing countries experience hunger daily.



Shelter management:In international law it is the responsibility of the government concerned to provide assistance and protection for the IDPs in their country. However, as many of the displaced are a result of civil conflict and violence or where the authority of the central state is in doubt, there is no local authority willing to provide assistance and protection.

Refugee tracking system:Current global migration patterns are particularly complex, involving not just refugees, but also millions of economic migrants seeking a better way of life.


Implementation planFive Year Implementation Plan

Phase I DevelopmentDesign specification Interface DesignInterface SpecificationInterface ImplementationModel Development/IntegrationScenario Development Environment


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1. Remain Calm – Think Clearly

2. Respond Decisively – Take Action

3. Do not blame or accuse others

4. Show patience and compassion

5. Maintain your sense of humor

6. Tell the truth, Communicate clearly

7. Do your best work

8. Build and follow your plan effectively

9. Do not overburden yourself - delegate

10.Demonstrate Leadership and Confidence

Top 10 Rules of Crisis Management

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Brent WoodworthGlobal Crisis Services, Inc.

[email protected]

+1-818-585-5995 cell+1-818-575-6654 Skype

bwoodworth001 Skype id

Thank You