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Technology’s Role In Disaster Preparedness
Kristin GonzenbachDirector of Process Improvement
DeKalb County, Georgia
DeKalb County, Georgia
2nd Most Populated County in the State
Population - 700,000
64 spoken languages
1st in State to Create Division of Homeland Security
Several High Risk Facilities
DeKalb County, Georgia
Center for Disease Control, (CDC)
GBI Headquarters, FBI and IRS Regional Headquarters
Adjacent to Hartsfield-Jackson Atlanta International Airport (world’s busiest airport) and home to the state’s second largest airport, Peachtree-DeKalb Airport
Doraville fuel tank terminalLargest fuel tank hub in South East
Nine major medical facilities includingChildren’s Healthcare of Atlanta
Emory University Hospital
Atlanta VA Medical Center
High Risk Facilities
G . I . S.Geographic Information System
Accesses geographically referenced information
Used for disaster preparedness and response
Reverse 911
Allows emergency planners to map entry/exit points in the event of a disaster or special event
F . M . I . S.Financial Management Information Systems
Standardizing financial, purchasing, and asset management through web based system using Oracle E-Business suite
Purchasing and ContractingP-Card
Hurricane Katrina
Consolidation of legacy systems into enterprise wide asset management application, (EAM)
Communications
311 Call CenterComponent of DeKalb County’s Homeland Security Initiative
Citizen Help Center (CHC)
911 Emergency Backup Facility
Emergency Facilitation Center
Communications
Use of Communication DevicesWireless push-talk devices
• Back-up to radio system
WEB EOCWeb based emergency management communication system
Disaster RecoveryOperational Review of Plan
• This review identified gaps in the County’s plan, processes and procedures and initiated a move toward Best Practices
Result of Review• Conduct Service Impact Analysis/Gap Analysis• Allow for Risk Mitigation• Create Service Contingency Plan• Institute Continuity Culture
Conducted Drill for various scenarios including:
Hardware FailureBuilding DamagePower FailureRegional Disaster
Business Continuity PlanCreated from results of Operational Review
Critically analyzed current system capabilities and provided for remote redundancy for all servers, systems and switches in jurisdiction
Based upon a “tolerance level” (How long can we afford to be out of service?)
Central IT center consolidationPolice servers consolidated from 46 to 16
Comprehensive drills using both local and off-site facilities
911 Back-Up integrated as part of 311 center function
Conclusion DeKalb County has taken a holistic approach in utilizing technology in disaster preparedness planning:
Homeland Security Initiative • To maximize benefits of Homeland Security Initiative, DeKalb
County uses the expertise of various departments
Standardization of enterprise wide platforms including implementation of E-Business Suite:
• FMIS, AP, AR, EAM, CRM (311)
Maximize benefits of GIS capabilities• Utilize software to provide mapping and critical information for
emergency responders and preparedness officials– Pictometry, Topographic Map, Buffer Zone Plan
Conclusion (Cont’d)
Implement 311 as a multi-functional facility including its support of the County’s Homeland Security Initiative
In Business Continuity preparation, include components of:
• An Operational analysis• Perform actual drill scenarios• Provide for remote redundancy• Capitalize on additional jurisdictional call centers such as
311
Questions