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Knowledge Management in the development sector - InfoAxon Solution Approach
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InfoAxon Technologies
Limited
Knowledge
Management
Solutions for
Development Sector
1
INDIA’s First Open Source Integration Company
Understanding Knowledge
Management Simply
An attempt to understand knowledge management simply and in
context of Enterprise 2.0 Technologies
2
Knowledge is between two ears
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Knowledge also exists today
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Existing Knowledge locked in systems, databases, documents, files
+ +
+
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Traditional Approach to Knowledge
Management
Store Knowledge in a Database
• Static Storage
• “Store and they will come”
• Stress on “Central” storage that “Will be shared somehow”
Assumes “Participation”
• Transfers the problem of participation to someone else
• Makes it a cultural problem alone
Manages Knowledge
• Wants to control and manage information
• Builds a culture of inaccessibility instead of involvement
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Knowledge needs
Knowledge needs “Context” – Who is it for? Let
me define it?
Knowledge needs “Content” – What am I
choosing to store? Let me decide
Knowledge needs “Culture” – What is my
motivation to share? Appreciate and reward
what I say and I will be more than willing
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People are connected today
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Is Enterprise Social Network the answer to Knowledge Management?
NO, its just a tool
People create knowledge when
they work and play
Teams give a sense of “Shared Space”
• Common Areas of Interest
• Practice and Project Based Teams
Tasks & Activities give a “Context”
• Context stored with Content
• Participation around Tasks and Activities
User Control gives “Ability to build Context”
• User chooses the “Ability to define Connections”
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Summary
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Connections“People must be able
to connect to each other”
Context“Daily Tasks in
Business is your context. You create
context daily”
Culture“What information should we protect while we make the rest accessible?”
Knowledge Management Today – Bringing together technology, process and practices to
achieve the 3 C’s (Connections, Context and Culture)
Our Approach and Vision to
Knowledge Management
InfoAxon approach to develop KM solutions
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Our KM Vision and Roadmap
Dynamic Knowledge Repositories
•Breathing, Evolving, Changing Repository of Content
•Model and Classify the Business
Collaborative Knowledge Sharing
•Social Network Experience Introduced
•Project and CoP Spaces
•Build Trust and Collaboration through Integrated Tools
•Knowledge JUST IN TIME
•Tune Knowledge Repositories
Process Based Social Knowledge Management Experience
•Entwined Process Flows and Social Network Experience
•Build “Contexts” and Store content around “Processes”
Semantic Knowledge Management
•Semantically Enhanced Knowledge Repositories
•Semantic Search
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1
2
3
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Stage 1 – Knowledge Repositories
Knowledge Repository
Domain Ontology Creation
Design Knowledge
Model
Setup KM Repository Software
Enable Repository
Access
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Content Migration
Tools
Achieved through Professional Services focused on building a KM environment
Packaged KM repository Setup
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From Storing Knowledge in Relational Databases to……….
Note: This is a graphic visualization of a Knowledge repository. Note the presence of a “Node” based architecture that is flat and highly “contextualized”
Dynamic, Evolving Knowledge Repositories and Networks
Stage 2 – Collaborative
Document Management
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Enhance Stage 1 Knowledge Repository
Create “collaborative workspaces (Sites)”
modeled around your Organization.
• Form Virtual Team of Workers on the fly
• Workers can share their work together on projects;
discuss revisions to content, in a secure organized
collaborative workspace.
• Workers could collaborate around documents with
teams regardless of their location
• Knowledge Sharing among Teams
• Wikis, Blogs, Shared Calendars, Discussion Forums
• Smart Tags
Axon Share – Collaborative
Document Management
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Stage 3 – Workflow Based
Social Knowledge Management
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fusionKM – A Platform for developing Workflow
centric Social Network based Knowledge
Management Solutions
Create a Social Network Powered Knowledge
Management Solution for your business
Automate your processes, tasks and activities
using Dynamic Workflows
Capture Knowledge as processes are executed
Store knowledge in open standard knowledge
repositories
fusionKM
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Stage 4 – Semantic KM
Web 3.0 Semantic Solutions
Semantic Search (Finding intelligence and
meaning from Data)
Semantic Knowledge Repositories
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Knowledge Management for
Development Sector
Our case studies and innovations with the development and public
sector in areas of Knowledge Management
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Underlying Platform Approach
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Workflow Based Social Knowledge Management
Platform for Development Sector
Contextualized Applications
Knowledge Spaces &
Repositories
Social Network Experience
Mapped to MDG Goals
Knowledge Network model along with Knowledge Repository Domain Model enabling Knowledge sharing in “Thematic and Regional Networks
21 InfoAxon Technologies Limited Confidential
Key Success Stories
Benefits Integrated Solution with best of the breed solution components
Faster turnaround time
Flexibility to enhance and customize the solution.
NeedHarness the power and passion of Communities of Practice to help development practitioners attain national development goals.
Create knowledge repository that is searchable and referenced. Provide front end Portal to aggregate the information
SolutionInfoAxon offered its custom stack development solution to the problem by
taking the best of the breed open source components and integrate them
together using Next Generation Web 2.0 technologies.
The goal was to create a solution stack with open source components
(Portal, forums, wikis, searchable central repository, CMS) that are
integrated and packaged together as one “UN Solution Stack”.
Solution Exchange India – Knowledge Sharing Services Platform for United Nations
UN Solution Exchange ……
contd.
22 InfoAxon Technologies Limited Confidential
InfoAxon OSS Solution Highlights
•The stack is made of integrated open source components providing a complete professional open source solution:
• Redhat Linux Operating System
• Apache Tomcat/JBOSS Application Server
• File Content repository on the File Server
• Professional Open Source MySQL Database
• Alfresco Content Management Framework
• Liferay Portal Framework
• Rich Client interface technologies such as (AJAX tool kits, JSF, JSP, MVC Struts)
• Open Source applications such as Forums and Mailing Lists
UNDP Solution Exchange
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24 InfoAxon Technologies Limited Confidential
Key Success Stories
Benefits Increased number of participation to 30,000 members and joined up HIV/AIDS
community
Turnaround implementation start to finish in 40 days
NeedHarness the power and passion of HIV/AIDS community and create a social networked community with knowledge sharing among different knowledge networks. Need for taking “Micro Services” to the community to enhance the broad agenda of HIV/AIDS development aid effectiveness
SolutionInfoAxon used its open source integrated solution – fusionKM built using
integration of 40 different open source technologies and frameworks.
We created a social networking knowledge management platform with user
“Knowledge Spaces” ; Social Network Rights Model ; Micro Services ;
Applications to facilitate communication and Job searches
MyAIDSNexus –HIV/AIDS Social Networking Platform
25 InfoAxon Technologies Limited Confidential
Key Success Stories
Benefits 1600 government agencies were able to track the funds and development aid
effectiveness much more efficiently using the solution platform
Funding effectiveness achieved through close monitoring of donor funds and EPWP consumption of these funds.
NeedManage Beneficiaries and development aid effectiveness for the EPWP programme for South African government. Measure effectiveness of different project funding and grants implemented as part of the EPWP programme. Help the Ministry of Public Works manage and monitor the opportunities generated by EPWP.
SolutionInfoAxon used its open source integrated solution – fusionKM built using
integration of 40 different open source technologies and frameworks.
We created a social networking platform and added “Form based Workflow
processes”. Fund tracking flows were developed along with comprehensive
reporting capabilities. Social Network Rights Model ; Micro Services ;
Applications to facilitate communication and Job searches
Development AID Management Platform for South African Government
Next Steps
Understanding Entry Level KM Infrastructure
required
Understanding Long term KM Strategy and
Innovation requirements
Suggest appropriate solution
Implement “Quick Wins” leading to a broader
KM fulfillment
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27 InfoAxon Technologies Limited Confidential
Check us Out at http://w w w .infoaxon.com
For more information about us, contact us [email protected]
INDIAInfoAxon Technologies LimitedH-189, Sector 63, Noida 201 309India Tel : +91 11 51634005TeleFax : +91 11 51634008
UK
InfoAxon Technologies UK LimitedBuilding A, Trinity CourtWokingham RoadBracknell, Berkshire RG42 1PLUnited KingdomTel: +44 1344 668048Fax: +44 1344 668148DDI: +44 1344 668458