Kyeros Synergizing Solutions Pvt. Ltd-bend the possibilities

Kyeros USA Inc- Rely, Engage, Deliver

USA: Kyeros USA Inc, 1811, Santa Fe Drive, #112, Naperville, Illinois- 60563, Tel: +1 202 658 7954

INDIA: Kyeros Synergizing Solutions Pvt Ltd, # 125, 9th Main, Ideal Homes Township, Rajarajeshwari

Nagar, Bangalore- 560098, Tel: +91 924 100 8479

www.kyeros.com info@kyeros.com

Logo Representation:

Design Philosophy: Abstract yet captivating, the visual element shows swirls & blends

of color, representing the ‘bend’ & portraying the idea of multiplicity that captures in

the true & vibrant essence the byline …’bend the possibilities.’ The fonts are the classic

‘ARRUS’ that feel genuine to the name & its source – Persia. The logo is quintessential to

the concept of going beyond umpteen possibilities. A stylish yet international logo.

Colors: Flaming Red & Orange tints to capture the imagination, to capture possibilities.

KYEROS - “Vision To Lead”

Executive Summary:

Over the past decade, the Information Technology (IT) industry has become one of the fastest

growing industries in India, propelled by exports (the industry accounted for more than a

quarter of India’s services exports). The key segments that have contributed significantly (96

percent of total) to the industry’s exports include – Software and services (IT services) and IT

enabled services (ITES) i.e. business services. Over a period of time, India has established itself

as a preferred global sourcing base in these segments and they are expected to continue to fuel

growth in the future.

The Indian IT and ITES industry remains on a growth path, emerging as one of the key

investment markets in the country. The key enabler for this has been lower bandwidth cost

leading to low Telecom costs for leased lines and availability of educated English speaking

workforce in India.

Kyeros synergizing solutions is an IT and ITES outsourcing firm that caters to various

sectors of diverse industries like IT, Biometrics, Telecommunications, Finance (Accounting, book

keeping, Payroll and Taxation) services, Healthcare, insurance, retail, travel etc. Kyeros is the

result of a long toil and cognition that aims at demystifying the invisible issues that the clients

face with other players in the industry. The creation of agile customer and technical support

services to fulfill the information and support needs of the industry is our forte.

To bring about rapid development in your business, Kyeros is at your outsourcive

disposal. With advanced technology backing it and a plethora of able bodied manpower,

Kyeros is positioned to support you at all your back and front office endeavors. Minimize

risk through our Security Calibration System (SCS™) in a paperless environment. You

need to look no further for your key business strategy underpin.

Business risk mitigation and factor cost advantage are factors promoting the growth of

the company

Technology drives us. The best of technology in sync with trained workforce gives us the

edge we need. With the best of technology and process management being utilized at

our sweet spot, the need for more is nonexistent. Benefiting our clients through very

certain quality in delivery, we offer more. Patronage delight.

People:

The expertise of a versatile, dynamic, young and a dedicated workforce is what you get

with Kyeros. The company has working personnel, unceasingly trained with rapid training

modules. Each “Kyeron” has a refined sense of responsibility and perpetual commitment

towards his/her work.

The founders are from diverse fields like electronics and communication, computer

science and mining industry. They bring along with them a decade of knowledge and

experience that trickles down to every corner and function of the company

The core strength is the incredible breadth and depth, of experience possessed by our

employees. What it takes to solve the most complex, high-impact challenges faced by our

clients & allows us to deliver expert analysis and strategic results.

Mission: “To offer our patrons, Speed and Agility, for greater efficiency in their core

competencies. “

Vision: “To consolidate a 1.5% market share in the Indian IT Industry by the year 2012”

Service Commitment:

Rely- Engage- Deliver

We're more part of your firm, than ours.

Specific, measurable, achievable, relevant and time specific services are what we offer.

Execution of Job on hand is maintained with high standards, quality and confidentiality.

Objectives:

Kyeros Synergizing Solutions pvt ltd’s objectives are to make an equal and fair profit in the IT and

ITES industry. (DESIGN, DEVELOPMENT AND SERVICES).

Key to Success:

The company feels that it controls its own success through some basic internal factors. These

are:

1. Excellence in fulfilling the promise. Clients do not buy features, they buy benefits. To

realize a benefit, a claim must be made and proof presented. This company has had

success on claim after claim.

2. Create multiple opportunities from a single line of expertise. KYEROS is able to

leverage from a single pool of expertise into multiple revenue generation opportunities.

Business development, market development, market intelligence, industrial sectors

analysis, and channel development on a global scale, as well as sales assistance for

global companies in the Indian market.

3. Developing visibility to generate new business leads. Strategic relationships must also

be made with companies, institutions, as well as with individual customers.

4. High-quality service and customer satisfaction. Everything the company sells is

guaranteed, therefore, the services have to do what the customers want, and does

it well. Long-term customer satisfaction is critical to the survival of the company.

5. Key management team. The right management team is integral, and must have a strong

foundation in marketing, management, finance, and services development. The

company is confident in its team.

6. Selling and Marketing Power. The services the company provides are made attractive in

order to maintain a certain percentage of B2B and B2C clients.

Company History:

KYEROS SYNERGIZING SOLUTION PVT LTD was founded in the year 2008 with an investment of

$500,000 and is located in a prime business location in Bangalore, the silicon valley of India and

also a set up located in Chicago, USA under the name KYEROS USA INC. The Office space is

around 4000 sq ft in area and has the latest technology with state to art infrastructure.

KYEROS began its journey in the year 2008 to crave for itself a niche in the Information

Technology Industry.

Name Of the company : KYEROS SYNERGIZING SOLUTIONS PVT LTD

KYEROS USA INC

Year of establishment : APRIL 2008

Company’s Address : # 125, 9th Main, Ideal Homes Township,

Rajarajeshwari nagar, Bangalore- 560098

Phone : +91 924-100-8479

Email : info@kyeros.com

Board of Directors : Mr. Srinivas. M, (Chairman)

Mr. Shashidhar. M, (Director- Operations)

Mrs. Shirisha. M, (Managing Director)

Mr. Sharath Chandra. M, (Director- Finance)

Nature of Ownership : Private Limited Company/ Incorporation

Nature of business : Technology based company focused in the field of

Software development, maintenance and support

with BPO services in the areas of high quality IT

products, Biometrics solutions and services

No of Employees : 50-100

Services:

Areas of Services in the IT & ITES sectors of various industries:

Software Design & Development.

Biometrics Implementation.

Call Center Services.

Data entry services

Software Design & Development:-

Software development includes extensive research, new product development, its

modification, maintenance and other activities would then result in developing new software

products. Several types of businesses came into existence in the Software industry based on

diversified areas for different industries.

The software development is handled from the beginning with the initial planning and

execution. The finished product is delivered to the customer with total maintenance and

service being provided. The entire project is documented along with the progress right from the

start to the end so as to maintain a clean work flow.

We are one of the leading providers of technical solutions, systems integration, and services,

and have been engaged in full life-cycle software product development services catering to

various industries.

Once a Client outsources the project to us, we assure the clients with the enormous advantage

of utilizing our resources to the maximum extent. The Client would be provided with significant

cost saving factors on their Infrastructure, resources and the state of the art facilities. The

quality would be maintained as the development team would work with high potential and

cutting edge technology. The time-zone difference between the countries would allow us to

render quickened services.

We invest and hire the best programming professionals to retain them for longer periods. We

offer Website design and Development, Web Application’s, Desktop Application's, ERP

packages, CRM Packages for small, medium and large enterprise projects, e-commerce

solutions, Database Management systems, Institution Management systems and much more.

We are a one-stop shop offering a variety of professional and integrated services. We are

committed to providing the best customer service and 24/7 supports. We provide innovative

software solutions that empower site owners to create user-friendly web sites.

We have a team of engineers who have a track-record of working on all major technologies

like Java, .NET, ASP, JSP, HTML, XML, DHTML, CSS, Flash, Client-Server platforms, Linux and

Windows environments, back end database, open source tools, and much more. Because of the

various advantages in outsourcing we help global, as well as our Domestic clients in developing

feature-rich websites cost-effectively and within tight deadlines.

We are proficient in these areas of IT outsourcing technologies:

Java / J2EE technology, Application Servers (Web Logic, JBoss, Web sphere, etc.)

Microsoft .NET technology (IIS, .NET, ASP.NET, C#, VB, etc. )

Open architecture technologies: XML

Embedded / mobile solutions (J2ME, WinCE, eVB, eVC++, Pocket PC, WAP / WML, etc.)

Graphics / Web Design

Databases from different vendors (Oracle, SQL Server, MySQL, etc.)

How we work:

Being one of the leading service providers of IT and ITES, Kyeros promises to offer customized

software development according to the clients requirements in various fields of programming

expertise and at very economically competitive prices.

Skills and Knowledge:

We provide solutions for e-learning and custom web application development services. Here is

a detailed description of some of the tools and technologies that we use in the development of

projects are listed below,

Application Development Tools:

Visual Studio .NET

C#

VB

PHP

J2EE

ASP

Macromedia Dreamweaver MX 2004

Platforms:

ASP.NET

Java

RDBMS:

MS SQL

Oracle

PostGreSQL

MySQL 2000

Visual Tools:

Macromedia Fireworks MX 2004

Macromedia Flash MX 2004

Adobe Photoshop 8.0 and Adobe Illustrator.

Biometrics Implementation:

In today’s world biometric technology has advanced to the state where identification and

authentication of people is available via a number of different routes. We have put together

this overview of the technologies available and an insight into the state of development of the

technology.

Proven superior to the other means of positive identification that relies upon cards, PINs,

passwords, or personal information. Biometric Technology analyses and measures certain

biological characteristics of an individual to create a unique identifier which can be

electronically stored and retrieved for positive identification.

Fingerprint Recognition

Signature Recognition

Iris Recognition

The fingerprint reader recognition authenticates a user's identity by matching a current scan

against and enrolled-user database. This fingerprint reader technology is now affordable, easy

to use and compact enough to be just another of your PCs peripherals. Fingerprint recognition

is in effect one of the oldest biometric technologies and its application in criminal identification,

using the human eye, has been in use for well over 100 years. Nowadays computer software

and hardware can perform the identification significantly more accurately and rapidly.

Fingerprint technology is one of the most developed of all biometric technologies and its price

is low enough to see it beginning to make inroads into the mass market.

Employee/ Student monitoring and recognition System

There are many employee recognition systems available but Biometrics provides a cheaper

alternative when compared with those who lose smart cards or forget passwords.

The main concern for clients of biometrics devices is the accuracy of measurability, and cost

effectiveness. Again, as technology improves and costs decrease, identification and verification

systems will be implementable by industries who find it in their best interest (cost vs. necessity)

to safeguard their data and assets. It is clear that biometrics will be a huge part of our future.

Kyeros is dedicated to giving you the most up-dated information in the Biometrics industry.

Whether you are a system integrator or business looking for biometrics solutions, or a

consumer looking to protect yourself and your family, you will find what you're looking for right

here with one of our products.

We have custom made biometric web based software application that can be implemented in

institutions for the monitoring of employee as well as the students. This is again integrated with

IP cameras which give you easy access via the Internet to monitor from any remote place.

The goal of the proposed solution is to provide a platform independent and open source

oriented web application to successfully and efficiently manage the various requirements. The

solution needs to be scalable and score high on the performance parameters.

We have worked on numerous software development projects for various clients all over. We

have also developed student management systems for a few colleges in the field of Biometrics

with a vast experience and have been handling all the clients related to biometric systems.

Call Center Services:-

Call center/ contact center solutions from Kyeros will transform your business process and save

up to 50% on the implementation costs. We have a network and internet connection which is

comprehensive and reliable. The infrastructure has an inbound voice solution along with the

outbound which is based on Dhristi-Soft dialer equivalent to Aspect, Avaya or Cisco solutions.

We have deployed this suite for capture and quality monitoring.

Areas of Services that KYEROS offers in ITES industry:

1. Inbound call center support

2. Outbound call center support

3. Chat & E-Mail Support

4. Technical Support

Inbound call center services:

In today’s challenging and economic environment, businesses have to look at ways to reduce costs

without compromising on quality. One way to do this is by outsourcing non-core functions like inbound

call center services to skilled vendors like Kyeros which has experience of working with enormous

amount of customers. We have a dedicated team which offers a wide range of inbound contact center

services. We can help you maximize customer satisfaction by providing 24x7 phone answering services.

We can also provide both up-selling and cross selling services to help you increase your sales. Some of

our other services include order taking services, claims processing services, and product information

request services.

Some of the services we handle are mentioned below,

Insurance claims processing services

Billing queries services

Sales closure services

Subscription services

Order entry services

Inbound sales

Answering services

Scheduling sales demos services

Event scheduling service

Benefits of outsourcing inbound customer services

Partnering with Kyeros will help you:

Maximize customer satisfaction by quickly resolving any customer queries

Access a team of dedicated resources that you may not have in-house

Leverage our state-of-the-art infrastructure and technology

Provide quality services – we follow a stringent quality assurance (QA) process to ensure

quality

Our inbound call center services can help you save costs. You can focus on strengthening core

competencies while we ensure that there is increased commitment in our inbound call center

services. With us as your inbound contact center partner, you can gain a competitive edge

among your competitors.

Outbound call center services:

In today’s world, Cost becomes the most important concern and quality is something that you

would not want to compromise on. This is when the relevance of call center outsourcing is at its

peak. Outsource your outbound call center services to our center and see your profits grow.

We serve our customers with top-notch outbound call center services and our proficiency has

earned our global clientele. We follow a proven result oriented process with guaranteed value

for money and it’s not just about money, our outbound BPO services have functioned as

extensions of our customer companies and produced amazing results.

The outbound services that we provide our clients are mentioned below,

Telemarketing services

Lead generation services

Appointment setting services

Database selling services

Direct mail follow up services

Product sales(telecom, retail, It etc)

Customer support

Order fulfillment

Sales lead generation

3rd party verification

Your benefits in outsourcing outbound BPO services

You can save up to 60% on operating costs, making a huge difference to your budget

You get a dedicated team of outbound call center agents who work on a 24x7x365 basis

All calls are monitored and recorded for your references

The quality of the calls are ensured by our managers and you can review the same on a

real-time basis

Rigorous trainings are organized to make sure that our outbound employees are well

versed in meeting your goals

High quality infrastructure at Kyeros makes sure that the probability of system

breakdowns are nearly zero

A typical outbound center agent (Kyeron) from Kyeros will be:

Proficient in communication, selling and marketing

Well trained and experienced in outbound contact center services

A qualified graduate who is computer literate

Bound by a Non Disclosure Agreement to ensure security of information

Chat and Email support services:

Online chat support is yet another way of providing better, faster and efficient customer

support services to your customers. Web based chat support is live and your customers can get

immediate answers to their queries and immediate solutions to their problems. Such efficient

customer care can improve your business and increase your profits. Outsourcing live chat

support services to Kyeros can help you benefit from expert, efficient and cost-effective online

chat support services. By outsourcing chat support services to Kyeros, you can concentrate on

your core business and reap the benefits of providing your customers with competent customer

care services. Outsource web based customer care services to Kyeros and benefit from these

advantages.

Organizations who wish to provide live help for their customers can outsource live chat support

services to Kyeros. At Kyeros, our efficient customer care executives can answer the queries of

your customers or just provide information to the visitors on your website. Online chat support

services are carried out as follows. When a visitor logs on to your website wants some

information or has a query to ask, he/she simply clicks on the live chat link present on your

website. This will initiate the live chat session. The customer care executive back at Kyeros will

then assist this visitor and answer his/her queries. The customer care executives at Kyeros will

also be able to cross-sell and up-sell your products when they answer your customer's queries.

Outsource chat support services to India and benefit from the unique advantages that chat

support offers.

Live chat support services can be employed for helpdesk desk services, for improving customer

relationship services on your website and for business related queries. It can also be used as an

effective method to cross-sell and up-sell your products and services.

Technical Support services:

This involves transitioning the voice or non-voice technical support function from a vendor or

an OEM to a third party or an external service provider. The goal of IT Help Desks and tech

support centers is to provide product information, product use information, and technical

assistance on web sites that are accessible 24 hours a day, 7 days a week. This role is expanding

as firms seek to outsource a greater breadth of solutions to a fewer number of service

providers. The help desk has now become a hub of the enterprise, delivering greater value to

the business as a whole.

Data entry Services:

Data Entry is vital in transforming the data into information a business needs. It doesn’t matter

if you are a big company managing and distributing large quantities of information, or a small

company handling a lot of data from formats such as papers, CDs, and Pdf’s or any other

formats. Do you spend a large amount of time, effort and money in conducting data entry

activities in-house? What if you could find a partner like us (KYEROS) who could take up your

data entry work, saving you the time and money that you can invest in growing your business

Outsourcing data entry services to a Kyeros might just be the option you are looking for.

Following is the list of Data Entry services that we provide:

Data entry from product catalogs to web based systems

Data entry from hard/soft copy to any database format

Insurance claims entry

Online order entry and follow up

Data entry from e-book and e-magazine publications on the Internet

Data entry from hospital records, patient notes and accident reports

Online order entry and follow up

Data extraction

Pre-processing of data from the data warehouse

Web data mining service

Data mining research

Excel sheet presentation of data collected from online sources

Data mining books

Data interpretation

Updating collected data

Kyeros would be your ideal outsourcing partner.

We have worked with customers all across the globe ranging from startups to mid-size

companies.

Almost 2 years of experience providing outsourcing services in different areas.

We have qualified and focused teams for each of our service area and this helps us

understand and convert that into quality and time-focused output.

Can handle small amounts of data entry as well as large scale data entry and

processing.

We have double monitors for our operational teams to work ensuring less errors and

lesser time to do the job

Stringent quality control measures in place to double check for quality and errors

Service Description

KYEROS offers expertise in the services it provides. With much experience in this field, the

company is able to sell and package its services in various ways that allow clients to choose

their preferred benefit(s).

Competitive Comparison

Within its niche, KYEROS provides its clients with solutions as well as value creations. Its

services have been sought out by companies ranging from Telecommunications,

Finance(Accounting, book keeping, Payroll and Taxation)services, professional services,

Healthcare, insurance, retail, lead generation, Inbound Customer and technical support, travel

etc

Services to clients:

Lower cost of sales

Access to niche markets

Better cost of identification

More frequent updates

Access to more products and services

Better pricing

Fulfillment

The key fulfillment and delivery will be provided by the principals of the business. The core

value is professional expertise provided by a combination of experience, smart and hard work,

discipline, improvements, and education (in that order).

Technology:

KYEROS maintains the latest Windows capabilities including:

1. Internet facilities for working with clients directly through email delivery of drafts and

information.

2. Facilities for preparation and delivery of multimedia presentations on any computer, in

formats including on-disk, live, or video.

3. Desktop publishing facilities for delivery of regular retainer reports, project output

reports, marketing materials, and market research reports.

Infrastructure:

1. Dedicated leased line having a bandwidth of 2 Mbps

2. Redundant unit having a 20 KVA UPS support on line and also a backup generator of 40

KVA capacity

3. Redundancies if any have been inbuilt in the infrastructure, power and network

connectivity to ensure 24/7 service delivery

4. The company uses state of art technology to ensure high level of data and information

security of the clients.

Technical configuration of the s/w and h/w in the company:

1. Predictive dialer from Dhristi Soft- Equivalent to Aspect and Avaya

2. Juniper Firewall with web filtering

3. Gigabyte network switches by Cisco

4. IP Phones with Head sets

5. Tape drive Backup of data

6. Dell Computer Systems with high end configuration

7. Genuine software installed in every system.

8. 40 kva Genset to have a continuous backup along with a 20 kva UPS system

Market Analysis

KYEROS has a unique offering of services that appeal to a large customer base. The company

will concentrate on large corporations and also the Small and Medium sized enterprises even

though the large corporations provide the maximum profit potential. The following sections

outline key information regarding the target markets.

Market Segmentation

The groups of potential customers for KYEROS are, in order of importance:

1. Small and Mid Sized Companies

2. Large Corporations(Bank, financial organizations)

3. Regional (Provincial) Government Offices

4. Academics (Educational institutions)

5. Individual Customers

Strategy and Implementation Summary

KYEROS will focus on four techno graphical market segments as follows:

1. Large corporations. The most important market segment consists of the large

manufacturers, technology providers, suppliers, banking and financing institutions,

mining, consulting, and engineering industries. These companies will be

interacting with KYEROS for development functions that are more effective when spun

off than when managed in-house.

2. Medium-sized growth companies. For high-growth fields, such as software,

and multimedia, KYEROS will offer an attractive development alternative that will allow

the company to address opportunities in new market segments.

3. Small businesses owners.

4. Individual customers. Influential people such as boards of directors, marketing

managers, general managers, sales managers, and government officials.

Competitive Edge

KYEROS has close and effective relationships with its end-users, vendors (suppliers and sub-

contractors).On several occasions. KYEROS has teamed-up with its end-user or supplier in a

consortium partnership to perform projects.

KYEROS combines unparalleled quality with a cost-effective package to create a tele-marketing

service with many competitive advantages. The seasoned management is qualified for multiple

services, such as: business development, market development, market intelligence, industrial

sectors analysis, and channel development. We provide this range of services to anyone from a

high-level marketing firm to a home-based business owner. Clients can always count on quick,

accurate services from the company.

Sales Strategy

KYEROS’s strategy focuses first on maintaining the identity of the high-end buyer who

appreciates quality service, but is also very demanding regarding value creations. KYEROS has

been able to find these customers using interactive relationships.

Furthermore, as a part of its "individual sales strategy," to ensure optimum client satisfaction,

KYEROS customizes its services for each specific client. This approach is called "individual sales

strategy" because customization permits clients to participate in producing exactly what they

want.

Even when a business offers a standard service, it is not making a standard sales offer. The

customer is able to choose a tailored offering mix of elements, such as optional services

benefits, delivery conditions, training, financing alternatives, technical services options, sales

assistance options, etc.

Management:

The initial management team depends on the founders themselves, with little back-up. As the

company grew from the initial stages, Kyeros established a team that includes more than 40

employees who operate under a Managing Director and three directors for different areas like

Operations, human resources and finance.

The management philosophy is based on responsibility and mutual respect. People who work at

KYEROS want to work at the company because it has an environment that encourages growth

and achievements with their creativity and conceptual ideas.

Financial Plan:

The financial plan of the business requires growth financed by positive cash flows from operations.

Additional outside investment or owner investment is not necessary. The new business line is not

capital-intensive, but will increase fixed costs of the business which must be covered almost

immediately by additional revenues from tele marketing sales, inbound and outbound services, data

entry services Non voice projects etc. This is feasible because it is expected that at least 2 to 5 current

clients will use the service without hesitation as they are ready to start using the company’s services.

Important Assumptions

The business will grow the number of part-time and full time employees with the business over

these next three years. In the coming years, substantial number of employees will be increased

along with the development of the company. The clientele will also increase looking at the

areas of services the company is planning to cover.

Break-even Analysis

Our monthly revenue break-even is based on the fixed costs of running the current business

along with the old lines of business. This is a significant increase from the 2009 break-even

point. The increased marketing activity, capacity, payroll, benefits, and computer expenses for

the new employees, insurance for the new line of business, drives this break-even point higher.

The business is in positive cash flow and can also expand in the coming years.

Copyright:

A high degree of confidentiality is maintained and every project is guarded with utmost

security. The client’s information, strictly confidential to maintain the client’s intellectual

property and copyrights.

Thank you for taking time in reviewing the information provided by us. We'd appreciate and

value every opportunity to work for you, with you.