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Lessons Learnt Activity - Releation with ISO 9001
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Lessons Learnt Activity RELATION WITH ISO 9001 clauses
-By Madhavan Karthikeyan [ISO 9001 Lead Auditor, IRCA Recognized]
Index• What is Lessons Learnt Activity • Frequency of Activity • Stakeholders• Inputs • Process • Output • Relation with ISO clause 8.2.1(Customer Satisfaction),
8.4(Analysis of Data), 8.5.1(Continual Improvement), 8.5.2(Corrective Action) & 8.5.3(Preventive Action)
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What is lessons learnt activity • Review a project/phase on completion
– What went right ?– What went wrong ?– Corrective / Preventive action
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Project De Brief
Corporate Memory
Project Post Mortem
Industry names for “Lessons Learnt Activity”
Frequency • The frequency of Lessons learnt activity is as below
– On project completion– On phase completion
• Subjective to project duration– (Eg: 12 month project can have 2 lessons learnt activity)
– For larger groups in a project can have individual lessons learnt after group activity completion
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Lessons learnt activity & it’s frequency shall be planned in PMP (Project Management Plan) by identifying resource responsible for conducting the activity
Stakeholder • The Key stakeholders of Lessons Learnt Activity are
– Delivery Head
– Project Manager & Leader
– Quality Manager
– Sales Manager
– Sales Representative
– Test Lead & Engineer
– Development Team
– HR & System Admin (where appropriate)
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Input • Inputs for Lessons Learnt Activity are
– Customer Feedback data
– Project Closure Report
– Metrics (Schedule, Effort, Review/Test Effectiveness.. )
– Internal/External quality Audit Reports
– Risk Assessment Data
– Issue Tracking Sheet Data ( + customer complaints)
– All team members responses6
Process
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Input Process
Stakeholders
Output
Send out copies of previous postmortem results for review, if there are any (PM/TL)
Ask team members to send ahead issues they would like to discuss at the meeting (PM/TL)
Conduct meeting in a blame-free atmosphere (PM/TL)
Send out an agenda with a list of potential topics, if you have any (PM/TL)
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Review and rank all of the issues to be discussed. (PM/TL)
Process
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Input Process
Stakeholders
Identify what went Right
Identify what went WrongCorrective Action Preventive Action
Identify strength of project team
Identify weakness of project team Continual Improvement
Output
Lessons Learnt Activity
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Output • Output from Lessons Learnt Activity are
– What went Right?• List the points that went right during the project (also
include customer feedback data)– What went Wrong & Corrective/Preventive Action
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After the Meeting
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Send notes on the discussion to all attendees and other interested parties
Document the recommendations.
Be sure to refer to the recommendations in future project meetings so people can track progress
Relation with ISO clause • 8.2.1(Customer Satisfaction)• 8.4(Analysis of Data)• 8.5.1(Continual Improvement)• 8.5.2(Corrective Action) • 8.5.3(Preventive Action)
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