Let’s Get TogetherLet’s Get Togetherand prove our mottoand prove our motto“Your Complete Litigation “Your Complete Litigation

Support TeamSupport Team””

A guide to establish the best A guide to establish the best of our services for your clients of our services for your clients needs. needs.

Elite delivers responsive, reliable Elite delivers responsive, reliable e-discovery services that provide e-discovery services that provide defensible, accurate results, even defensible, accurate results, even in the most complex matters. We in the most complex matters. We tailor our services to work in sync tailor our services to work in sync with our clients' requirements to with our clients' requirements to ensure success at all stages of e-ensure success at all stages of e-discovery.discovery.

Basics from start to Basics from start to finishfinish

Understanding clients Understanding clients objectivesobjectives100% of you and client100% of you and client

Review Client Review Client Business ObjectivesBusiness Objectives

You need to find out specifics, what You need to find out specifics, what outcome the client expects , and outcome the client expects , and timeframe that is going to work for the timeframe that is going to work for the client and Elite.client and Elite.

Assess FitAssess FitIt is your job to look at your clients needs It is your job to look at your clients needs and develop a plan that is going to make and develop a plan that is going to make them happy and make sure we give them happy and make sure we give them the best options, remember they them the best options, remember they are making their clients happy too. Your are making their clients happy too. Your best tool are your ears, listen to your best tool are your ears, listen to your client, cues and clues.client, cues and clues.

Develop Quick PlanDevelop Quick PlanLet client know it can be done and Let client know it can be done and reassure them that Elite Group is the reassure them that Elite Group is the facility to take care of them. Give them facility to take care of them. Give them an idea of pricing and timeframe and tell an idea of pricing and timeframe and tell them that you will provide them with a them that you will provide them with a formal quote very soon.formal quote very soon.

Agree on expectationsAgree on expectations100 % Honesty100 % Honesty Understand dated requirementsUnderstand dated requirements

We are 24/7 and will meet time to make sure they know we can provide to their We are 24/7 and will meet time to make sure they know we can provide to their needs in the manner we promise themneeds in the manner we promise them. . Confirm with home office how long it would Confirm with home office how long it would take us to process clients request if you don’t know. We do not want to make take us to process clients request if you don’t know. We do not want to make promises we can’t keep.promises we can’t keep.

Define ApproachDefine ApproachUsing information you gather from client, determine how you are going to approach Using information you gather from client, determine how you are going to approach them: what services, options, and tailor to their needs. them: what services, options, and tailor to their needs.

Reserve CapacityReserve CapacityGet an understanding of how much work they have now and how much they plan to Get an understanding of how much work they have now and how much they plan to have in future, we want to be prepared to handle their future business as well as have in future, we want to be prepared to handle their future business as well as todaytoday. .

Propose and CommentPropose and Comment Give client your proposal, and make sure you allow them to add to your ideas, and Give client your proposal, and make sure you allow them to add to your ideas, and give them options. Brand, Brand, Brand, make sure when you leave the “Elite give them options. Brand, Brand, Brand, make sure when you leave the “Elite Group” name stays with them.Group” name stays with them.

Deliver SolutionDeliver Solution

Collect EvidenceCollect Evidence Access EvidenceAccess Evidence Refine and reconfirmRefine and reconfirm ProcessProcess PresentPresent SupportSupport

Evidence CollectionEvidence Collection

Identifying and collecting large Identifying and collecting large quantities of ESI for legal quantities of ESI for legal proceedings proceedings

Focusing on active, forensic and Focusing on active, forensic and archival forms of media. archival forms of media.

Providing flexible collection Providing flexible collection options – onsite or remote access. options – onsite or remote access.

Evidence ReviewEvidence Review

Review Management Services – Elite’s BDM’s Review Management Services – Elite’s BDM’s work with clients in advance of review to work with clients in advance of review to assess project requirements, establish assess project requirements, establish quality control metrics, define workflow quality control metrics, define workflow protocols, train reviewers and manage the protocols, train reviewers and manage the review details review details

Search Term Optimization and Validation – Search Term Optimization and Validation – Elite BDM’s work with clients to ensure the Elite BDM’s work with clients to ensure the right search terms are negotiated with the right search terms are negotiated with the requesting party and then applied to the requesting party and then applied to the review to help control the scope of e-review to help control the scope of e-discovery and ensure quality results discovery and ensure quality results

Project ManagementProject Management

Confirm the scope of each matter Confirm the scope of each matter Establish time line expectations Establish time line expectations Develop communication plans Develop communication plans Ensure business and functional Ensure business and functional

requirements are built in to each requirements are built in to each project project

Manage each phase of discovery to Manage each phase of discovery to ensure projects are delivered on time ensure projects are delivered on time and on budgetand on budget

Evidence ProductionEvidence Production

Exports to TIFFs or PDFs Exports to TIFFs or PDFs Publishing to IPROPublishing to IPRO Production of native files and hard copy Production of native files and hard copy

paper paper Load files for importing into third-party Load files for importing into third-party

review and case management review and case management applications applications

Ability to track ESI with Bates numbers Ability to track ESI with Bates numbers or other separate tracking numbers or other separate tracking numbers

Strict quality control protocolsStrict quality control protocols

Evidence ProcessingEvidence Processing

Native formats and non-traditional file Native formats and non-traditional file type processing type processing

The one of the largest data processing The one of the largest data processing capacities in the industry capacities in the industry

Ability to quickly and efficiently satisfy Ability to quickly and efficiently satisfy high-volume processing requirements high-volume processing requirements

Sophisticated de-duplication and file Sophisticated de-duplication and file culling strategies and techniques to culling strategies and techniques to reduce ESI volumesreduce ESI volumes

““Your Complete Your Complete Litigation Support Litigation Support Team” Team”