Lifecycle Support Services for high server uptime and lower costs

Support Services

Consultancy and Design

Implementation Customer Training

Maintenance Renewal

Mithi’s Consultancy and Design Services in Email Solution Design helps you achieve Higher performance and Lower costs for your enterprise.

Choose right Platform1 Application features 2

Suggestions to reduce Capex4 Connectivity Planning3

Planning phased integration5 Reduce disruptions6

Load balancing and performance Customer Training

8 Consolidate Email setup7


Implementation Maintenance Renewal

Details about Consultancy and Design Services

Helping you choose the right combination of technology and platform for your email network to enhance performance .

1Application features 2





Customer Training




Selecting the relevant Application features to greatly enhance efficiency.

2





Choose right Platform1

Customer Training




Suggestions to reduce Capex4Planning the connectivity for the central and remote sites (if any).

3





Customer Training




Providing recommendations regarding capital expenditure to help you build a cost-effective Email network.

4





Connectivity Planning3

Customer Training




Planning phased integration in the existing setup to achieve seamless migration.

5 Reduce disruptions6




Connectivity Planning3Suggestions to reduce Capex4

Customer Training




Recommending measures to minimize disruptions in the email network for high reliability.

6





Planning phased integration5

Customer Training





8Studying and suggesting ways to consolidate the Email set-up without disruptions.

7




Customer Training


Implementation Training Maintenance Renewal


Building a High performance setup using load balancing and performance tuning.

8




Consolidate Email setup7

Fresh deployments of Connect Xf

1


Implementation Training Maintenance Renewal

How Mithi will deploy its Email and Collaboration Server Software in your enterprise

Migrating from third party to Connect Xf

2Migrating from Connect XD to Xf Consultancy and Design

3


Suitable for customers without a legacy Email solution, and are first-time licensed users of Connect Xf.

Scope starts from deployment planning, site readiness to Go Live, Monitoring and Maintenance.

1



3 types of deployments for Mithi’s Email and Collaboration Server


2Migrating from Connect XD to Xf Consultancy and Design

3

Customer Training





Suitable for customers with an existing legacy Email solution, and are first-time licensed users of Mithi Connect Xf.

Scope is discussed and worked out as part of the feasibility study.

2

Migrating from Connect XD to Xf Consultancy and Design

3Fresh deployments of Connect Xf

1

Customer Training




Migrating from Connect XD to Xf Consultancy and Design

Suitable for customers already using Connect Server XD platform, and want to migrate to the new platform Mithi Connect Xf.

This requires a process of deploying Connect Xf on parallel hardware, translating the data from Connect XD to Xf formats and taking it live

3


1Migrating from third party to Connect Xf

2

Customer Training


Implementation Maintenance Renewal Customer Training

Providing hands-on training to our Customers and Partners about Basic and Advanced features of Connect Xf.

3-Day Training1 Training Benefits2 How to Register3




3-Day Training

The first two days are basic training for customers and channel partners.

The third day is advanced training mostly for partners, but the customers too can choose to participate

1

Training Benefits2 How to Register3




Training Benefits

Get practical know-how on how to install, configure, maintain, troubleshoot and upgrade Mithi Connect Xf.

Interact with senior members of the Engg and Support team for queries.

Beneficial for System Administrators, Deployment and FM Partners.

2

How to Register33-Day Training1




How to Register

Visit www.mithi.com/support-training.html to find suitable dates for training, and fill up a brief form to register.

We just need the names and contact numbers of people attending.

3

3-Day Training1 Training Benefits2



Support options applicable to licensed users of Connect Server.

Assurance Support1 Privilege Support2 Priority Support3Support Options



Choice of Support options

Support Options

Choose from 3 support options: Assurance, Privilege and Priority.

Though the support available for all is same, the response time, communication methods and maximum number of incidents for each type is different.

Assurance Support1 Privilege Support2 Priority Support3




Assurance Support

Suitable for installations of Mithi Connect Server as a email-gateway which receives mail from an ISP server and for purely hosted environments

1

Privilege Support2 Priority Support3Support Options




Privilege Support

Suitable for enterprises with their own in-house Internet mail server.

2

Priority Support3Support Options Assurance Support1




Priority Support

Suitable for enterprises with their own in-house Internet mail server and for whom Email is mission critical.

3

Support Options Assurance Support1 Privilege Support2



During the subscription period, customers are provided regular updates / upgrades to keep the software up to date.

Quarterly Schedule1 Monthly Schedule2 On Demand Updates3



Regular updates/ upgrades available in quarterly, monthly and on-demand updates.

Quarterly Schedule

New versions or major upgrades, which may include all or some of new features, architectural improvements, new/ upgraded components, support for new platforms, etc.

The upgrade process may be involved and may need extensive planning and execution.

1

Monthly Schedule2 On Demand Updates3




Monthly Schedule

Maintenance releases, available as upgrades and service packs, typically containing defect fixes, and enhancements to the features. Applying these upgrades is an automated process, involving service restarts or maybe a reboot depending on the impact.

2

On Demand Updates3Quarterly Schedule1




On Demand Updates

On Demand UpdatesHot fixes and service packs to fix blocker defects and high impact security vulnerabilities.

In most situations, these are available as small updates which can be applied with only service restarts.

3

Quarterly Schedule1 Monthly Schedule2

The High Performance Email & Collaboration Server

Other presentations on Slide share

Email

Contacts

Calendar

Chat

Spam Management

Email to SMS

Collaboration Applicationsand Other Features

Admin Console

Class of Service

Mail Policies

Access Control

Mail Archival

Password Policy

Provisioning

Administrative Features

Mithi’s Business Email and Collaboration Software is Secure and Highly Adaptable. You can easily manage Email, Shared Calendar, Contacts and Chat on Mobile Devices, Desktop Email Clients and Browsers.

Over 300,000 users in over 200 enterprises across 50 cities and 15 verticals use Connect Xf Email Server for their email and collaboration needs, deriving substantial benefits in cost savings and performance.

Visit www.mithi.com to know how we can benefit your enterprise.

Send email at [email protected]

About Mithi

Join Us!

Join our social network to stay connected and updated

www.slideshare.net/connect2mithi

www.youtube.com/user/connectxf www.youtube.com/user/connect2mithi

www.mithi.com/blog

www.linkedin.com/company /mithi-software-technologies-pvt.-ltd.

www.facebook.com/connect2mithi

www.twitter.com/connect2mithi

Technology

Lifecycle Support Services for high server uptime and lower costs