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Expert Services | Innovative Solutions Exceptional Results
Lightwell Support Services for IBM Sterling Order ManagementOur OMS Support Services are designed to help you achieve the extensive benefits of the IBM Sterling OMS Solution while significantly reducing the burden on your company’s internal resources.
Flexible Services to Suit Your
Needs
Services Beyond Support
Ideal for Addressing
Unique Requirements
• A team of OMS experts with extensive OMS experience across multiple industries
• Multiple service levels available to accommodate your needs
• Lightwell-hosted, IBM-hosted, and client-hosted options
• Exceptional flexibility for organizations with unique or non-traditional needs, such as 3PLs, B2B companies, and companies with multiple brands
• Ideal for companies who leverage multiple IBM Commerce solutions, including IBM Sterling OMS, B2B Integration and Managed File Transfer
Skilled OMS resources
Standard and Extended Hours
Support for Multiple
Environments
Application Monitoring
Fully-Hosted Solution
Comprehensive Managed Services
Onboarding
Compliance Patching
Standards
Patching and Maintenance
Services
Disaster Recovery (DR)
Infrastructure Monitoring
Project Management
and Governance
Extensive Reporting and
Analysis
Annual Planning and
Testing
OMS Support Services Components
How Lightwell Can Help
Multiple Support Levels
Benefits
We offer four tiers of support services to accommodate your needs: Silver, Gold,
Platinum, and Platinum + Hosting.
The Lightwell Sterling OMS Test Framework automates and simplifies the full testing process for the IBM Sterling Order Management solution. It significantly reduces the time and cost involved in creating and updating testing scenarios, while reducing the risk of errors across order management and fulfillment processes.
LIGHTWELL STERLING OMS TEST FRAMEWORK
Lightwell OMS is a suite of pre-built capabilities and value-added services that streamline the implementation, reduce the cost of ownership, and improve the ROI of the IBM Sterling Order Management solution.
LIGHTWELL OMS
Highly-skilled resources at a lower cost
Reduced infrastructure
costs
Increased operational efficiency
Support and scalability for growth
Better focuson your key initiatives and core
competencies
Faster response to
changing conditions
Improved customer
satisfaction and retention
Lightwell Complementary Solutions
CONNECT WITH US
www.lightwellinc.com
@lightwellinc
(US) +1 (614) 310-2700
(EMEA) +44 (0) 845 226 0979
