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Live Research: YOU Are the Subject Webinar September 6, 2012

LIVE travel research with YOU as the subject

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The industry continues to find itself in the throes of an exciting period of change, with new ideas from startups and fresh thinking from established brands playing out every single day. Set against the rise of the massively empowered pro-sumer and a myriad of new devices, and the industry could well be experiencing a golden age in travel technology. But what do you think? Here is your chance to debate and share your opinions as part of a unique event where attendees become a dynamic and live research panel.

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Page 1: LIVE travel research with YOU as the subject

Live Research: YOUAre the Subject

WebinarSeptember 6, 2012

Page 2: LIVE travel research with YOU as the subject

Kevin MayTnoozEditor & Co-moderator

Gene QuinnTnoozCEO & Producer

Page 3: LIVE travel research with YOU as the subject

Stephen JoyceCEO,

Rezgo

Live Research: You Are the Subject

September 6, 2012 A Tnooz-PhoCusWright Webinar

Douglas QuinbySenior Director,

Research, PhoCusWright Inc.

Lorraine SileoVice President,

Research, PhoCusWright Inc.

Page 4: LIVE travel research with YOU as the subject

What is your company’s outlook for 2012? Do you expect total sales (revenues) will be

a. Down a lot (down more than 5% from 2011)

b. Down a little (down 1-5%)

c. Flat

d. Up a little (1-5% growth)

e. Up a lot (more than 5% increase over 2011)

Question #1: How’s It Going?

Page 5: LIVE travel research with YOU as the subject

Still Searching…

Page 6: LIVE travel research with YOU as the subject

Question #2: Still Searching…

What is your take on Google Flights?

a. We all made a mountain out of a molehill

b. Watch out: the molehill will soon become a mountain

c. Uncertain: Google has its work cut out for itself

Page 7: LIVE travel research with YOU as the subject

(Anti)Social

Page 8: LIVE travel research with YOU as the subject

Question #3: Are You Social or Anti-Social?

What is your company’s primary objective in social media?

Hello?

a. Driving sales

b. Branding and engagement

c. Customer service

d. Not sure – still figuring it out

e. None of the above

Page 9: LIVE travel research with YOU as the subject

a. Very successful

b. Somewhat successful

c. Not successful

d. Not sure – can’t measure / still figuring it out

e. Don’t do social

How would you rate your success?

Question #4: Social Success

Page 10: LIVE travel research with YOU as the subject

M is for Mobile

MayhemMoney

MetaMoxie

M…

Page 11: LIVE travel research with YOU as the subject

Question #5: M is for Mobile

What percentage of your traffic today is coming from mobile devices? (Including phones and tablets.)

a. Most of it (50% or more)

b. A lot (at least 25%)

c. 10-25%

d. Less than 10%

e. Don’t know/does not apply

Page 12: LIVE travel research with YOU as the subject

You Can Take This Price

(and Shove It)

Page 13: LIVE travel research with YOU as the subject

a. They are frivolous: no impact

b. They are not frivolous, but still no impact

c. They will significantly alter hotel pricing terms with OTAs

d. Not sure

What will be the impact of the lawsuits and investigations into hotel-OTA price parity terms?

Question #6: Suppliers vs. OTAs

Page 14: LIVE travel research with YOU as the subject

How will OTA-supplier dynamics evolve over the next 24 months?

a. Significantly in favor of OTAs

b. Slightly in favor of OTAs

c. Balanced

d. Slightly in favor of suppliers

e. Significantly in favor of suppliers

Question #7: Suppliers vs. OTAs

Page 15: LIVE travel research with YOU as the subject

Big Ideas

Page 16: LIVE travel research with YOU as the subject

Question #8: Big IdeasWhich of the following trends or technologies will have the greatest impact on travel over the next 24 months (besides mobile)?

a. Semantic search

b. Social commerce

c. Big data

d. Cloud computing

e. Voice recognition / personal assistant applications

Page 17: LIVE travel research with YOU as the subject

Questions?Follow us on

#phocuswright

Stephen JoyceCEO,

Rezgo

Douglas QuinbySenior Director,

Research, PhoCusWright Inc.

Lorraine SileoVice President,

Research, PhoCusWright Inc.

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Sponsored by:The PhoCusWright

Subscriptions

• Global Edition• Innovation Edition• European Edition• APAC Edition• Money Edition

For more information:[email protected]

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Related Releases:

Go to www.phocuswright.com

for more

information!

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Thank you!

Send questions to Kevin May, [email protected]

Webinar replay and slide presentation available at www.tnooz.com

Subscribe to Tnooz’s email newsletter at www.tnooz.com/newsletter