11

How to reduce your costs without

spending anyadditional dollars!

Managed Print Services

IDENTIFY MEASURE/ REPORT

ENHANCE/ OPTIMIZE

MANAGE CONTENT

2

Managed Print Services

STAGES 2 3 4

GAINING CONTROL PROCESS IMPROVEMENT

ASSET CONTROL CHANGE MANAGEMENT

MPS 101 MPS 501

1

3

Document Life Cycle

IDENTIFY BUSINESS

NEEDDESIGN

SOURCE

PRODUCE/ STOREUSE

DISTRIBUTE

ARCHIVE

REVIEW

$$$

$$$

COSTDRIVERS

1 2 3 4

• Paradigm shift in office behavior resulted Paper documentation transaction print migrating to become a convenience output item

• 90% of companies do not know how many printers they have or if they are properly utilizing their print devices

• Organization typically have up to 6 printers or more for each copier• Organizations spend 1 -3% of annual revenues on imaging technology• 55% of network traffic is printer related• Annual printer volumes are increasing:

– 9% for Black and White– 19% for Color

• Average office employee $ 1,000 burden a year in document output

4

Take Control of Printing Costs

1

5

Is Print a CONVENIENCE Item?

$$$$$$

1 2 3 4

6

$ 2,473

$ 2,496 $ 1,883

$ 1,174

How many $ are in yourstockrooms?

TOTAL $ 8,026

1

7

Non-performing assets?

1

CONTROL

8

Enterprise-wide Output Strategy

Processing of Day to Day Transactions

BUSINESS VISION

INDEPENDENT INITIATIVES

REALGAP

Business Requirements Cost Control Management

Corporate Identity Management Legal Compliance Management

Supply Management Compliance Information Security and Compliance

Environmental Requirements

NetworkPrinters

InformationManagement

System

Chief Administrative Output Officer

Walk UpCopiers

Multi FunctionDevices

FacilitiesManagement

Fax Machines

MOMManaged Print Services

Network EnterpriseOutput Control

Continuum of Changing Output Technology

Performance Management & Reporting

Toner Cartridges

PrinterMaintenance

1 2 3 4

9

ProcessProcess

• Identify – Capture the overall print output environment, each of the output devices, functional capabilities, total cost of ownership -TCO

• Simplify – Bases upon reviewing multiple options, streamline process and procurement strategies

• Implement – Optimize print output environment taking into consideration TCO and customer culture

• Control - Scheduled routine quarterly reviews, covering optimization and goal attainment

• Manage - Based upon data captured, make on-going revisions to improve overall print output strategy

1 2 3

Gaining Control

FleetCARE™

• Data Collection Agent – Secure, efficient and proven tool to capture each print device critical specifications on your network and then maintain on-going tracking

• Equipment Placement Optimization – Workplace output device mapping, taking into consideration workflows, physical logistics, needed functionality, and work group efficiencies

• Continuous Management: Monitor, manage, control and optimize print, on-going audit of MFP volumes, maintenance, and supply consumption

101 2 3 4

11

Controlled Optimization

1 2 3 4

12

ContinuousManagement

1 2 3 4

Model Serial Number MOM ID Location Meter Count Page Total Duty Cycle Utilizaton

HP 4300N CNGY523217 B5983 LSRPR20_08-11 163355 0 600,000 0.00%HP 4250 CNGXD49769 B3228 LSRPR_07-22 317882 692 600,000 0.12%HP P4015N CNDY315289 B5894 02-05_Mailroom 20411 1475 675,000 0.22%HP P2015 CNB1R48826 B5930 09-05 25575 860 45,000 1.91%HP 1320N CNHC5CW3LR B5988 08-10 1324 617 30,000 2.06%HP 4250 CNBXC48539 B5918 LSRPR62_06-10 946404 17318 600,000 2.89%HP 4250 CNGXB23547 B5919 LSRPR43_04-02 934624 22149 600,000 3.69%HP 4250 CNGXD49481 B5910 LSRPR59_02-15 984503 22568 600,000 3.76%HP 4250 CNGXB33776 B5895 LSRPR06_02-04 936515 22698 600,000 3.78%HP P4015N CNDY107227 B5921 03-03 118529 25555 675,000 3.79%HP 4250 CNGXK14565 B5887 LSRPR32_02-07 1126236 27340 600,000 4.56%HP P4015N CNDY325321 B5913 LSRPR19_05-05 416517 54907 675,000 8.13%HP 1160 CNL1D01171 B5928 09-03 88508 2457 30,000 8.19%HP 1300 CNBC934579 B5932 09-08 70561 2621 30,000 8.74%HP 4250 CNRXH69510 B5898 LSRPR17_05-07 304002 60819 600,000 10.14%HP 4250 CNRXS10782 B5890 LSRPR51_05-08 311603 99412 600,000 16.57%HP 4250 CNRXG71839 B5904 LSRPR55_05-01 324127 99512 600,000 16.59%HP 4250 CNGXC64031 B5944 LSRPR24_07-02 668111 107245 600,000 17.87%HP 4300N CNGY106647 B5486 LSRPR31_02-12 618847 122037 600,000 20.34%HP 4300N CNGY203927 B5485 LSRPR60_02-14 650888 126376 600,000 21.06%HP 4250 CNGXJ31906 B5903 LSRPR47_05-04 633559 171116 600,000 28.52%

987,774 10,560,000 9.35%

13

Fleet UtilizationReport

1 2 3 4

14

Customizable Reporting

Reports

Power Usage

ContinuousManagement

3 4

15

Change Management & Process Improvement

4

• Output Control and Behavior Modification• Identify Process Cost Drivers• Review Business Process Improvement

Methods• Evaluate Business Change Implications• Identify Optimal Improvement Path• Streamline Critical Business Process• Implement Improved Process

• OfficeFLOW Solution set• Data Capture & Output Management Tools

• unityDesktop Professional• eCopy• DocuClass• equitrac Office 4• PCS Director • PSIGEN

16

Quarterly Business Reviews

1 2 3 4

• Develop customer specific agenda for review of critical performance areas• “Executive Dashboard” review of key program performance metrics• Analysis of device utilization to identify opportunities to:

• cost reduction• improve utilization• redeployment options• facilitate end of life strategy• align equipment replacement strategy

• Establish new operating goals:• costing savings• utilization• process improvement