New Vibrations Managed Services Portfolio

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Contents

1 Introduction......................................................................3

2 Managed Operations.......................................................42.1 Network Design and Optimization........................52.1.1 Service Deliverables............................................52.1.2 Network Audit.......................................................52.1.3 Radio Network Design and Optimization.............62.1.4 Transmission Network Design and Optimization. 62.1.5 Core Network Design and Optimization...............62.2 Network Deployment............................................72.2.1 Project Management............................................82.2.2 Site Acquisition.....................................................92.2.3 Civil Works...........................................................92.2.4 Installation Service.............................................102.2.5 Integration Service.............................................102.3 Network Operations...........................................112.3.1 Service Quality Management.............................112.3.2 Problem Management........................................112.3.3 Restoration.........................................................11

3 Operational Assistance.................................................123.1 The Service........................................................123.1.1 Service Deliverables..........................................13

4 Contact Details...............................................................12

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1 Introduction

New Vibrations Managed Services assists operators and equipment vendors to increase profitability and enable them to gain competitive advantages by allowing New Vibrations to take care of their non-core business and facilitate new services with their customers. Through different business models and service solutions, New Vibrations can meet customer’s different needs

Operators are, for the moment, facing the key challenge of keeping spending under control. Recruitment of new staff is reduced while launching a wider range of services. The increasingly competitive operator environment forces operators to focus on their core business, such as increasing market share and raising brand awareness. Managed Services assists vendors and operators in improving profitability and gaining competitive advantages. Some want to expand their businesses while others need to increase their efficiency. Either way, increased profitability is the goal, and Managed Services is a key way to achieve this. It helps operators to free up time and resources, enabling them to focus on their core business. Managed Services also assists operators to enter new markets.

New Vibrations established its footprint in Managed Services in 2006, and has over the past 3 years, proven its robust capabilities in assisting customers and vendors in operating networks. In all current Managed Services contracts with operators and vendors New Vibrations is managing with local resources and consultants, selected partners using world-class methods, tools and processes.

The New Vibrations Managed Service portfolio is divided into two main service domains namely:

Managed Operations Operational Assistance

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2 Managed Operations

The Managed Operations service is provided in cooperation with the Operator / Vendor based on project requirements allowing New Vibrations to build up operational teams with only one or up to fifty consultants.

The main feature of the Managed Operation service is that New Vibrations will take over all development and operation & maintenance activities, on behalf of the customer. The customer will focus on its core business, such as business strategies and customer management, while New Vibrations provides the planning, design and deployment as well as management of the day-to-day operations, according to set performance indicators.

The Managed Operation service implies a predictable cost factor for customer operations from the beginning of the project with no financial surprises related to operations, simplifying greatly the business planning.

The scope of Managed Operations for operators is sub divided into following service segments

Network Design and Optimization

Network Deployment

Network Operations.

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2.1 Network Design and OptimizationThe purpose of this section is to describe the process of Design and Optimization of the Radio, Transmission and Core Networks for new networks, or expansion of existing networks. Network Design realizes the operators business plans in order to provide a high quality service to its end-users.

2.1.1 Service Deliverables

New Vibrations proposes to deliver the following service deliverable by means of a continuous service delivery.

Network Audit Radio Network Design and Optimization Transmission Network Design and Optimization Core Network Design and Optimization

2.1.2 Network Audit

The Network Audit consists of a general evaluation of the network performance, mainly based on the analysis of pre-defined Key Performance Indicators (Radio and TX and Core KPI´s) and GSM/GPRS/EDGE/UMTS Coverage surveys.

The service aims at providing valuable information regarding the current situation, and pointing out performance areas where improvement can be achieved. The Network Audit process is the main input data for the Design and Optimization processes of the Radio, Transmission and Core Network.

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2.1.3 Radio Network Design and Optimization

The objective of the radio network design is to define a network configuration that fulfills the operator’s requirements. A network can grow in terms of coverage and capacity where new sites are planned to be integrated in the system.

The Radio network optimization process is a service for improving the radio network performance in order to meet the KPI agreed between parties.

2.1.4 Transmission Network Design and Optimization

The aim of this service is to describe the transmission network design and optimization processes and activities. The design phase of the service requires as input the number of radio sites from RF nominal plan, from this the most appropriated sites for the network are identified and planned.

The Optimization process is a service for improving the transmission network performance and quality of a mobile telephony network according to established goals and objectives.

2.1.5 Core Network Design and Optimization

Core Network Design and Optimization process is a service for improving the Core network performance in order to meet agreed quality indicators.

The design of a Core network is performed by developing a high level core network plan using requirement specification and existing nodes to create proposal to support the predicted traffic growth.

The optimization process provides a service for improving the core network performance. A process is established to monitor the core nodes regarding I/O, control system, capacity, routing and charging. The tuning of available core parameters that have impact on the performance of the core node for example: High memory consumption, number of alarms, failure to charge calls, excessive signaling.

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2.2 Network Deployment

New Vibrations provides the expertise required to deploy, expand, and upgrade networks. Fast deployment in large volumes involves a heavy ramp-up of resources that must be prepared for in advance. This can be very costly if not managed with the necessary experience.

New Vibrations has developed a service delivery concept using a professional mix of local, in-house capabilities and subcontractors. We can manage these capabilities in a way that has proven to be successful and results in a very high degree of customer satisfaction. Our project management service will keep our customers well informed on the progress. When our customers want to control the overall project and perhaps also take care of network design, New Vibrations can offer support in the form of deploying and integrating on a node-by-node level.

The Network Deployment service is delivered according to the following service deliverables.

Project Management

Site Acquisition

Civil Works

Installation

Integration

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Site Acquisition

Civil Works Installation Integration

Project Management

Site Acquisition

Civil Works Installation Integration

Project Management

2.2.1 Project Management

The Project Management service covers the entire process from Network Build up to the Network Assurance phase. New Vibrations has access to wide range of professional resources with years of experience in Project Management roles that can meet the customer’s needs across the various phases of the project.

The service is delivered in close cooperation with our customers, New Vibrations plans and organizes the project, manages quality, risks and progress of the different phases throughout the entire project life cycle.

The service is divided into different sub phases of a project of which the pre-study phase will define the requirements and business needs according to customer requirements.

The planning phase of a project is the most crucial as it forms the basis for a successful project. This phase will outline the detailed planning of activities, set the goals and objectives and establish the required organizational structure and define roles and responsibilities by means of working level agreements with the customer.

The next phase is the establishment phase, teams are allocated to respective project and reporting systems are implemented. The project is then executed according to the plan with regards to time and cost. Progress reporting is a key role of this phase and constant follow up with risk analysis and prevention plan implemented.

The last phase of a project is the conclusion phase whereby the project is concluded according to project goals and objectives. All project deliverables are handed to final customer, acceptance criteria are agreed between parties and final reports are produced.

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2.2.2 Site Acquisition

The site acquisition service is based on the results of the Network Design phase and is about finding, investigating and obtaining legal access to sites and readying them for detailed site design and construction. The Site Acquisition service applies to all network elements for new and existing sites.

The service is country-specific and dependent on various local factors, such as the real estate market, land and property owners, local building regulations and environmental regulations. Therefore, the service must rely on the competence and experience of local service providers and consultants who can provide the service for the specific circumstance.

2.2.3 Civil Works

Civil works is about designing and constructing telecom network sites, new or existing, and readying them for the installation of telecom equipment. New Vibrations’ Civil Works service provides a generic solution for the detailed design and construction of the required environment and surrounding infrastructure, and for providing utilities for telecom equipment.

The Civil Works service is always adapted to the local market and entails customized implementation of the generic service process. Successful implementation is achieved through local expertise, presence and resources and carefully evaluating and selecting service providers, suppliers and consultants.

This service under our current scope does not include the civil works of the infrastructure but the management of the process itself. The Civil Works is usually performed with local subcontractors and NV can supply the coordination and supervision of the process.

A project manager is provided as part of the service, to guarantee efficient performance and coordination of service providers, suppliers and experts. The project manager also maintains communication between your organization and New Vibrations.

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2.2.4 Installation Service

The Installation Service applies to the installation of various kinds of equipment, from simple nodes to complete system solutions. In essence equipment vendors are responsible for installation service of the hardware due to warranty issues.

The installation service consists of a preparation, installation and verification phase. New Vibrations can supply installation supervisors that will ensure the hardware is installed in accordance with proven procedures. Upon completion of each step in the process, the work is inspected and the results are documented. Installation includes the mounting of equipment and the connection of cables to the power supply.

The installation is complete and the equipment is ready for integration into the network when the tests have been performed and the customer has accepted the site.

2.2.5 Integration Service

The Integration service integrates network elements and applications, networks, and solutions into the existing environment.

New Vibrations will supply Network Integration Engineers under the responsibility of the equipment vendor whereby the service includes verification, to ensure that every connection, link and traffic management flow is stable and working according to expectations.

The integration test phase encompasses every activity needed to connect the network elements or application with each other and with existing networks and systems according to the scope of the project. This might include establishing links and synchronizing your network and sub networks – for example, core, access, and O&M networks; establishing interfaces to billing and accounting systems; and establishing links to other operator networks.

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2.3 Network Operations

New Vibrations in partnership with operator / vendor can take responsibility of all network and service operation activities. The service will manage the day-to-day operations, including field services on the customer's network, according to set performance goals.

The operation organization will be a fully integrated part of the customer organization and will be working according to the processes and routines that were specified and implemented in the establishment phase. This means that New Vibrations on a daily basis will manage the network assurance and provisioning processes and ensure accurate network plans for core, radio and transmission in order to meet agreed performance criteria’s. The following processes are included in Network Operations.

2.3.1 Service Quality Management

Quality performance management and optimization include day-to-day performance monitoring in order to detect and correct exceptions or faults that have adverse affect on the service performance. Typical activities are key performance indicator analysis, hardware performance analysis, configuration checks, trend analysis and traffic analysis. Parameter optimization and troubleshooting are used to resolve the found problems.

2.3.2 Problem Management

Service and network problem management includes remote real-time monitoring of service and network events/alarms, and reception and acknowledgement of complaints from your customer management. Problem management accomplishes also classification of problems/events and assigning of problem categories and initial analysis and fault location.

2.3.3 Restoration

Restoration implies undertaking measures in order to resolve a problem. The primary objective is to restore the network so that services to the users are meeting the required quality.

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3 Operational Assistance

New Vibrations Operational Assistance service will provide customer’s access to temporary personnel with the technical expertise to match specific competence shortfall, ensuring continuity within customer’s network operations during a period of transition. This allows the customer to focus on training requirements or recruiting more permanent personnel with the necessary technical competence.

New Vibrations has access to global expertise and competence in network operations and maintenance utilizing consultants have assisted network operators around the globe, working across a wide range of technologies and platforms.

New Vibrations provide the appropriate skills and expert temporary staff tailored to meet the customer’s exact technical needs. To complement any organization and assist in managing network operations successfully during a temporary period of need.

3.1 The Service

The New Vibration’s Operational Assistance service is aimed specifically at network operators and equipment vendors who experience a temporary shortfall or deficiency in resources with specific operational skills within their operations organization.

Operational Assistance is often used to secure the successful operation of new applications & systems when the customer is implementing new systems, undergoing expansion or re-configuration. The Operational Assistance service will provide support during an initial phase of operation where the customer’s staff often lacks the competence or while newly recruited staff is on the learning curve.

New Vibration’s provides resources for support at various levels of the Network Operations organization, handling the day-to-day task level activities and Network Operations management level activities. Together with the customer, New Vibration will determine the nature and extent of assistance required that will provide the complete operational expertise to ensure continuous operations.

New Vibration’s Operational Assistance staff will work in accordance with the customer’s processes, procedures and directives using the customer’s management systems and tools. They will be under the management of the customer. The assistance is quantified in terms of number of persons and duration.

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3.1.1 Service Deliverables

This service offer is designed to assist customers within their network operations. Various types of activities are associated with the role and responsibility of Operational Assistance staff. The main categories of staff on offer with the New Vibration Assistance service are:

Radio Network Design and Optimization Engineers Transmission Network Design and Optimization Engineers Core Network Design and Optimization Engineers VAS, Billing and Intelligent Network Design and Optimization Engineers Project Managers Site Acquisition Engineers Civil Works Engineers Installation Technicians Network Integration Engineers Network Supervision Engineers Network Operations Front Office Technicians Network Operations Back Office Engineers Field Maintenance Technicians Operation Managers Network Support Engineers.

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4.0 Contact Details

The contact details for New Vibrations are as follows:

New Vibrations PortugalNew Vibrations Sevicos de Telecomunicacoes S.A PortugalRua do Cobre Lote 9, 2750-322 Cascais, PortugalTel: +351 214 833 837

New Vibrations UKNew Vibrations Telecoms Services Lda UK3 Broadway House, High Street, BromleyBR1 1LFTel: +44 208 228 1137

New Vibrations South AfricaNew Vibrations Telecommunications Services (PTY) LTDP.O.Box 38131Booysens2016South AfricaTel: +27 83 212 0412

New Vibrations Kenya (Project Office)New Vibrations Telecommunications Services LimitedP.O Box 40111Nairobi 00100KenyaTel: +351 214 833 837

Email:support@new-vibrations.com

Web:www.new-vibrations.com

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