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Safe HarborSafe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Systems of IntelligenceThousands Millions TrillionsBillions connected things
customer interactions
Data Science
Cloud Social
Mobile
Unprecedented Technology Shift
System of Engagement
System of Record
System of Intelligence
The Blurring Lines of CRM
Sales Service
Marketing
CommunityApps
Analytics
Journey
Content
Social
Mobile
Web AdvertisingApps
Service
Community
Audience Personalizat
ion
The Salesforce Marketing CloudEngage at every step of the customer success journey
SocialEmail MobileWebAds Apps
AcquisitionAwareness
Onboarding
Engagement
Advocacy
CustomerSuccess
AcquisitionAwareness
Onboarding
Engagement
Advocacy
The Customer Success Journey
CustomerSuccess
The Customer Success Journey
CustomerSuccess
Personalized Advertising
Mass, impersonal media
Personalized media at scale
CustomerSuccess
Advertising @ CartersThe Future of Advertising is Personal
Create Highly Personalized Ads for New Parents
Reach High Value Customers Wherever They Are
Optimize Everything for Amazing Results
Clients >> Zero Motorcycles >> Request Demos
Introducing: Active AudiencesOrchestrate Advertising with Email and Other Channels
Find Real People Leverage existing Contacts
Always in SyncSecure integration with Ad Networks
Integrated with Journey Builder 1:1 interactions across devices
The Customer Success Journey
CustomerSuccess
Acquire Customers with Marketing Automation
Campaign executors Pipeline generatorsCustomerSuccess
Lead Management @ PrecorB2B Marketing Automation
Generate Quality Leads for Gyms and Home Buyers
Grow Sales Pipeline by Improving Lead Quality
Calculate Marketing ROI by Connecting Campaigns to Sales
The Customer Success Journey
CustomerSuccess
Onboard Customers with 1:1 Journeys
Offline, anonymous users
Automated, online, mobile apps, known
usersCustomerSuccess
Bryan Wade SVP, Chief Product Officer
Journeys @ MattelThe Future of Play is Powered by 1:1 Journeys
Map the Shopper & User Journey
Connect Physical Toy to Digital Experience
Drive Mobile App Downloads
Drive Adoption and Use of Toys
DEMO
The Customer Success Journey
CustomerSuccess
Engage Customers on the Journey
Disconnected marketing
experiencesPredictive content across all channelsCustomer
Success
Mary Kay Huse SVP, Marketing Cloud Services
Personalization @ Room and Board“Complete Your Room” Journey
Track anonymous and known web browsing behavior
Personalize product recommendations with Predictive Intelligence
Execute campaigns across Email, Mobile, and Web
DEMO
The Customer Success Journey
CustomerSuccess
Drive Advocacy with Connected Social Media
Silo’d Social Native to Marketing, Sales & ServiceCustomer
Success
Gregg Johnson SVP Product Management, Social Products
Advocacy @ Alex and AniJoin Every Conversation
Listen to every relevant conversation
Respond to every mention
Start conversations with published content
Solve customer support issues
DEMO
The Customer Success Journey
CustomerSuccess
3 days. 3 Keynotes.
Hands-onTraining
Network at the Cloud Expo
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80+ Breakout Sessions
www.connections2015.com
Thank you
