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Due to unfamiliar and sometimes confusing language, interactive projects can end up costing more or take longer to complete than they were supposed to. One of the primary contributors to project delay is a result of what we like to call the “Miscommunication Tax.” In this webinar we took the opportunity to talk through some of the lingo that consistently lends itself to miscommunications during a development project. If you are selling interactive projects, working on interactive projects, or would like to hear what a user experience designer, a developer, and quality assurance engineer have to say about confusing terms and how to create clarity around them, you’ll want to tune in. Watch the video recording and get access to the bonus downloadable content: http://blog.nerdery.com/2014/03/webinar-mastering-interactive-development-lingo/
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#NERDERYWEBINAR @THE_NERDERY
YOUR HOSTS
Justin HolmanQA Controller
@TheOnyxEgg
Ryan CarlsonTechnology Evangelist
@ryancarlson
Joshua ParoUX Designer
Sherman BauschDeveloper
@ShermanB
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OVERVIEW1
2
3
4
The Hidden Cost of Miscommunication
How You Can Prepare Yourself
Buzz Word Bingo
The Real Cost Savings of Clarity
Next Steps5
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THE HIDDEN COST OF MISCOMMUNICATION
CHAPTER 1 OF 5
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DISSECTING THE TEXTBOOK PROJECT
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THE TEXTBOOK PROCESS
Quality Assurance
UX / Visual Design
Development
1 2 3
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A TEXTBOOK SITUATION
Paperwork Signed
Meet the Project Team
Kickoff Meeting Scheduled
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THE COST OF EDUCATION
SPM Lead Dev UX QA Lead AE SE
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THE COST OF EDUCATION
BILLABLE NON-BILLABLE
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NON-BILLABLEBILLABLEBILLABLEBILLABLE
SPM Lead Dev UX QA Lead AE SE
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REALIZED COSTS TEXTBOOK RATE: $150/HOUR
Scope of Work Discussion: $750
Wireframes vs. Visual Design Discussion: $450
Supported Environments Discussion: $1500
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The single biggest problem in communication is the illusion that it has taken place.
“– George Bernard Shaw
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HOW YOU CAN PREPARE YOURSELF
CHAPTER 2 OF 5
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Unfamiliar Lingo
Unfamiliar with Process
Making Assumptions
WHAT JUST HAPPENED HERE?
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COMMON BREAKDOWNS
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USER EXPERIENCE: WIREFRAMES vs. VISUAL DESIGN
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WIREFRAMES vs. VISUAL DESIGN
WHAT THEY ARE: WHAT THEY MEAN TO YOU:
Your visual vocabulary Form improves function
Look and feel … and more Function meets form
Layout and functionality All present and accounted for?
Does it do what it needs to do?Interactions between elements
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UX PHASES
Discovery Definition Information Architecture
Wireframes Visual Design
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DEVELOPMENT SCOPE OF WORK
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SCOPE OF WORKWHAT IT IS: WHAT IT MEANS TO YOU:
A timetable Know when things will be done
Assumptions about the project What is needed
How your site/app will behave An outline of features
A reference for what will be builtThe work that will be performed
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DEVELOPMENT PHASES
Project Kickoff
UX Phase Scope of Work
Development QA Handoff
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QUALITY ASSURANCE SUPPORTED ENVIRONMENTS
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SUPPORTED ENVIRONMENTSWHAT IT IS: WHAT IT MEANS TO YOU:
Need to be specificCombination of hardware/OS/software
Environments QA tests Check software functions/looks as designed
Environments Development targets Can limit functional/visual options
Environments users use Best ROI to reach your users
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QA PHASES
Scope of Work
Development Test Plan QA Handoff QA Testing
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BUZZ WORD BINGO
CHAPTER 3 OF 5
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BUZZWORD LIGHTNING ROUNDUX
¼ Information Architecture
Dev QA
¼ User Research
¼ Contextual Inquiry
¼ Visual Design
¼ Template
¼ GIT, SVN, VCS
¼ FE Dev, BE Dev
¼ Unit Test
¼ API
¼ CMS
¼ UAT
¼ Penetration Testing
¼ Vulnerability Assessment
¼ Regression Testing
¼ Issue Tracker (JIRA, Trac)
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VIEWER POLL
IN YOUR EXPERIENCE, WHO’S RESPONSIBLE FOR THE MOST CONFUSING JARGON?
Sales Team
Project Manager
1
User Experience Team
Development Team
Quality Assurance Team
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THE REAL COST SAVINGS OF CLARITY
CHAPTER 4 OF 5
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QUALITY ASSURANCE
USER EXPERIENCE
DEVELOPMENT
1 2 3
PAYING THE MISCOMMUNICATION TAX
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QUALITY ASSURANCE
USER EXPERIENCE
DEVELOPMENT
1 2 3
PAYING THE MISCOMMUNICATION TAX
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QUALITY ASSURANCE
USER EXPERIENCE
DEVELOPMENT
1 2 3
PAYING THE MISCOMMUNICATION TAX
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NEXT STEPS
CHAPTER 5 OF 5
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WHAT CAN I DO?
Make sure you understand
Make sure you’re speaking the same language
Ask early; ask often
Continue to ask early; ask often
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APPLYING THE 4 C’S
CLARITY
CONSISTENCY
CONFIDENCE
COHESION
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WRAP UP1
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3
4
The Hidden Cost of Miscommunication
How You Can Prepare Yourself
Buzz Word Bingo
The Real Cost Savings of Clarity
Next Steps5
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QUESTIONS?
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Topic suggestions or questions? [email protected]
More answers online at http://nerdery.com
Questions & Answers will air on The Nerdery’s podcast
THANK YOU FOR ATTENDING
