McMakin resume with cover metrics references

Personal Information:

Name: Matthew A McMakin

Home Address: 12913 Knox St., Overland Park, KS 66213

Mobile Phone: 913.231.4361

Preferred Email: [email protected]

Employment History:12/31/2013 – Voluntary pension buy-out. (AT&T;Southwestern Bell,SBC )

06/2012-12/30/2013

AT&T, Mission, KS USA911 Technical Consultant II – National 911 Support Team

Responsible for supporting our 911 Technical Solutions Engineers in creating network diagrams, processing RFP’s, conducting site surveys and network switch/router configurations across the National twenty-two state AT&T Public Safety foot print. Assisted with installing NextGen 911 systems throughout the country at fifty-five US Naval bases. Conducted numerous site surveys and assisted in installing/configuring the network software and infrastructure at many of these sites. Have experience working with Cassidian/Airbus’ Vesta 4 and Microdata’s

mailto:[email protected]

xSolution’s 911 controller/servers and telephony systems.

High usage of Excel, Word, Power Point and Visio.

Supervisor: Corbett House

Supervisor Work Phone: 925.549.1248

Supervisor Mobile Phone: 912.831.4642

01/2010 – 06/2012

AT&T, Mission, KS USA

911 Technical Sales Engineer II – Southwest/Southeast

Responsible for inside sales engineering for the 911 Sales teams in the Southwest/Southeast regions. I work with 911 sales teams in 15 States procuring all customer equipment, software and services. Also served as a liaison between several 911 vendors (including Plant/CML/Cassidian/Airbus and Positron) working with their Accounts receivable departments in expediting Invoice payments. Analyzed vendor quotes to ensure accuracy. High usage of Excel, Word and Power Point.

Supervisor: Larry Short – (Office) 951.719.2150 (Cell) 951.514.5698

01/2009 – 01/2010

AT&T, Mission, KS USA

Account Manager II - E911 Missouri

Responsible for entire 911 sales team for the State of Missouri. I worked with 911 customers throughout Missouri to engineer and propose 911 applications and equipment/telephony solutions. Worked closely with 911 equipment/software vendors (PlantCML/Cassidian/Airbus and Positron) in writing PSQ's (Pre-Sales Questionnaires) to define and engineer a customer sites telephony and 911 controller configurations. Analyzed vendor quotes to ensure accuracy. Communicates quotes and other solutions to current and proposed 911 customers. Worked closely with customers on billing and/or service issues. Conducted 911 OEM vendor product demonstrations. Worked under an annual sales quota. High usage of Excel, Word and Power Point.


02/2001 - 01/2009

SouthWestern Bell, Kansas City, MO USA

Technical Sales Specialist II - E911

Responsible for developing and designing equipment, software and telephony solutions for Public Safety (E911) customers. Assisted the SWBT account team with the development and delivery of written and oral sales

proposals with responsibility for the technical and financial integrity of these proposals. I attended monthly 911 meetings with our customers to discuss 911 Tariffs, Wireless Phase I/II implementation issues and any other customer needs. Assisted the Sales manager and Account manager with potential and actual sales information for managing the 911 module. Assisted in the implementation of all 911 equipment, software and telephony sales installations. Worked on pre-sales questionnaires for the following OEM’s, TCI, Plant/CML/Cassidian/Airbus and Positron to define and engineer a customer's site configuration. Analyzed vendor quotes to ensure accuracy. Communicated quotes and other solutions to current and proposed 911 customers. High usage of Excel, Word and Power Point.


01/1999 - 01/2001

SBC Services, Olathe, KS , USA

Project Manager/Supervision - SMS800

Mid-Range Assumed Technical Director and Project Management responsibilities for the SMS800 Mid-Range project. Technical Director duties included supervision of ten highly technical managers responsible for system administration of over 200 SUN Enterprise computer systems and system support/administration of several Networks comprised of CISCO routers and switches. Project Management duties include WEB Page

hardware/software installation and support, Network administration using X25 and TCPip protocols, third party application installation and support, first point of contact for all outside vendors to coordinate all project issues, develop and conduct quarterly presentations to external SMS800 users/vendors, manage our training,expense and capital budgets and handle personnel issues including writing job descriptions and performing job interviews.

01/1996 - 12/1998

Southwestern Bell Telephone, Dallas, TX USA

Senior Systems Analyst

Responsible for system administration of SUN mid-range computer systems including installation/support of system and application software. Became subject matter expert in Oracle, Windows NT, x25 network routing protocol and disk management using Veritas volume manager. Also became familiar with Cisco network routers (ethernet & FDDI) and Central Data switch technology.

Also was responsible for ongoing training of customer service techs group who monitored our systems and applications via NT work stations.

10/1993 - 12/1995

Southwestern Bell Telephone, St. Louis, MO USA

Process Specialist - Information Services

Responsible for system administration of the Tandem computer systems including installation of new system hardware/software, support of Tandem networks, security, and transaction monitoring facility. Ran sysgens and converted users from ethernet to token ring network access. Supervised one computer attendant who was responsible for adding userids and monitoring system and security activity.

Was user’s first point of contact for all system issues.

08/1992 - 09/1993

Southwestern Bell Telephone, Dallas, TX USA

Manager - Computer Support

Responsible for setting up a Tandem computer operations group to support a new E911 computer system and an existing CAD (Computer Aided Dispatch) system. This involved writing, developing and implementing training procedures for six computer analysts. Other duties included training the entire Texas Information Services department on a new problem/change management tracking tool. Created my own training package for the various work groups in Dallas, Houston and San Antonio.

02/1990 - 07/1992

Southwestern Bell Tele., Oklahoma City, OK USA


Responsible for supporting the Tandem computer platform and CAD (Computer Aided Dispatch) system for external customers, City of Tulsa

Police/Fire departments and Pine Bluff, Arkansas Police/Fire departments. Installed all application updates, coordinated problem resolution with customer contacts, and developed training procedures for data center personnel. Also supported the GDC (General Datacomm) MUX network used to connect the CAD system to the Tulsa and Pine Bluff customer sites.

06/1988 - 01/1990



Responsible for system administration for Unix based computer systems ( AT&T 3B20, DEC 11/70- 84's, Unisys ) including sysgens, hardware support, security and supervision of two computer attendants responsible for operations and system maintenance.

05/1985 - 05/1988


Manager - System Tech

Responsible for security implementation/support on the MVS IBM mainframe computer systems using RACF. Duties included maintenance on the RACF database, adding/removing userids, creating usage reports and securing datasets/batch jobs/started tasks.

01/1984 - 04/1985


Manager - Computer Operations

Responsible for user administration and data processing within the IBM MVS arena including job setup, trouble shooting JCL (Job Control Language), system abends, job scheduling using UCC7 and supervision of three computer attendants.

02/1982 - 12/1983


Manager - Real Time Operations

Responsible for mini-computer support/operations for Unix based systems on DEC PDP 11/70 and AT&T 3B20 hardware. Duties included applying system updates, performing system backups, system initialization/startup and system verification. Supervised two computer attendants who performed daily system maintenance

checks.

Education:Oklahoma Baptist University, Shawnee, OK USA (2 years of undergraduate studies) 1976-1978.

Univ. of Central Oklahoma (formerly Central State Univ.), Edmond, OK USA 1980-1984 (Completed Business Administration Degree, Majoring in Business in 1984)

COVER LETTER

I recently executed an early voluntary pension buy-out from AT&T after a successful career but need to start a second career as soon as possible since I need to work for several more years.

I've had a myriad of jobs at AT&T. Thirty-three years in management including twenty years in AT&T’s IT department and thirteen of those years in the Public Safety sales organization.

During my sales career I held many positions including 911 Account Manager, Technical Sales Engineer and Technical Consultant.

As a sales engineer I was on task to study and learn several Public Safety hardware, software and telephony product lines including network components (routers, gateways, switches, Nortel and Cisco phone systems etc…) database solutions, managed services and maintenance offerings. I performed product demo's, engineered customer solutions based on site surveys I conducted and created price quotes. Have previous experience with the following 911 vendor systems…. Plant’s MAARS system, Cassidian’s Vesta Pallas,

AirBus DSComm’s Vesta 4, MicroData’s X-Solution (received certification during the summer of 2013), and Positron’s Viper system.

With my technical background and sales experience I feel I'm well rounded and have a great aptitude to learn this position.

AT&T’s products were never the least expensive so I learned to create trusting relationships to build my client base and to appease my current customers.

I also like being on the road showing customers my product line(s).I'm an outgoing person with a positive attitude on life.

I bring tons of experience to the table. No assembly required.

Thank-you in advance for your consideration.

Matt McMakin [email protected]

mailto:[email protected]

Sales Metrics – Matt McMakin 2008 – 2013

06/2012-12/30/2013

AT&T, Mission, KS

911 Technical Consultant II – National 911 Support Team

In June of 2012 I was promoted to this salary only based sales engineering support position.

My biggest acquisition was winning a huge Public Safety 911 Solutions RFP from the US Navy. I worked on the RFP response file and assisted in the engineering of the solution. An initial nine million dollar contract was awarded for installing and supporting fifty-five network-based 911 systems at naval stations throughout the country.

Our national sales team’s quota for 2012 was fifty-two million dollars for our twenty-two State geographical area. The US Navy win helped realize quota attainment of 120% for the year.

As part of our successful Technical Consultant team, I was able to qualify for a bonus of $12,000.00

Quota: $52 million

Quota attained: $62.4 million

Territory: Nationwide (twenty-two States)

Biggest win: United States Navy.

01/2010 – 06/2012

AT&T, Mission, KS

911 Technical Sales Engineer II – Southwest/Southeast.

I played a vital role in the Southwest/Southeast region quota attainment of 108%. I conducted site surveys, engineered system solutions, generated price quotes and procured the equipment and services.

Quota: $2.7 million

Quota attained: $2.916 million

Territory: Southwest and Southeast regions (fourteen states)

Biggest win: State of Tennessee 911. AT&T continued to service the State of Tennessee as the incumbent service provider for Phase II (wire line conversions) of the project.

New Customer: City of Miami, Fl. – Was able to win-back this customer from the incumbent service provider by attending face-to-face meetings and offering on-site technical support.

01/2009 – 01/2010

AT&T, Mission, KS

Account Manager II - E911 Missouri

105% quota attainment for the reporting year.

Quota – $1.8 million.

Quota Attained – $1.89 million

Territory: State of Missouri

Biggest wins: Jackson County Sheriff; Cape Girardeau PD; Cape Girardeau FD. AT&T was the incumbent. As the new account manager for the State of Missouri I was instrumental in managing the account that had vendor issues. Attended many project meetings in person and acted as the liaison between the customer and our OEM vendor. I was able to maintain these sites as AT&T customers.

Kennett, MO: I was personally responsible for winning this business and to keep it from going to the streets in the form of an RFP. I made several trips to Kennett Missouri from Kansas City to conduct product DEMO’s and to answer questions from the governing council. The previous AT&T account manager had lost this customer’s trust and I had to re-build the trust and be there for this customer throughout the process. This was my first sell

in Missouri in 2009.

New Customer: Central County (St. Louis) Fire Dispatch. I personally won this new business by meeting with the customer face to face on several occasions. I also met with the City Council to field questions about pricing and after the sale support.

01/2008 - 01/2009

Southwestern Bell(AT&T), Kansas City, MO

Technical Sales Specialist II - E911

Quota: $2.2 million

Quota Attained: $2.244 million

Territory: State of Kansas

Was able to reach 102% quota attainment through building trusting relationships with our current customer base and to our newly obtained customers. I volunteered my services and the annual State APCO conference by conducting presentations on current technological changes ( wireless 911 ) to help educate the 911 directors. AT&T was never the cheapest solution so building these new relationships was vital to my success.

Biggest win: Sedgwick County 911 (City of Wichita). We won a huge RFP for a new twelve position call-taker solution.

New Customers: Newton Ks, Mitchell County 911, Sumner Co 911.

References:

Julie Croft: former coworker at AT&T- 816.585.4427 – known for 10 years

Cindy McVey: former coworker at AT&T – 816.590-2554 – known for 12 years

Larry Short: former Boss at AT&T – 951.514.5698 – known for 23 years

Michele Abbott: (past customer) Director Reno County 911 - 620.694.2806 – known for 13 years Brad Gilges: (past customer) Franklin County Emergency Management – 785.242.3800 – known for 12 years

Tim George: (Friend/ former coworker at AT&T) – 913.244.2572 – known for 10 years

Technology

McMakin resume with cover metrics references