Merchant Link is a leading provider of cloud-based payment gateway and data security solutions, removing the risk and hassle from payments.

COMPANY

Merchant Link has been in business for

Founded 175 full-time employees

There are three o�ce locations

Tempe, AZ

Silver Spring, MD

Level 1 PCI DSS Compliant Provider (Payment Card Industry Data Security Standard)

The Freedom to Choose

CUSTOMERS

TOKENIZATION

Merchant Link allows shops, restaurants and hotels to route and monitor payment transactions while keeping customer data safe.

Merchant Link serves three key verticals

RetailRestaurantLodging

Supporting more than

BY THE NUMBERS

TRANSACTION VOLUME

Merchant Link enables more than 5 billion transactions annually.

That’s approximately Average transaction speed

Under 2 Seconds

from swipe to approval

Tokenization involves the replacement of Primary Account Number (PAN) data with a surrogate value know as a “token.”

Merchant Link invests more than $3 million annually on network infrastructure enhancements to ensure our gateway systems are always up-to-date.

The tokens are 16 digits in length so they �t into existing reporting, receipts, and databases.

Tokenizing more than

transactions per day

Tokenization solution installed in more than

locations

NETWORK OPERATIONS

Operating two fully redundant data centers with each con�gured to handle 100% of tra�c.

Tampa, FLSterling, VA

Network uptime exceeds

SUPPORT

Merchant Link's Service Delivery Group is committed to superior payments support.

Technical Support Call Center open

each year in failed transactions

“One Call Solves All” of merchants report that their issue was resolved on the �rst call.

Average call answer time

Processor-neutral, providing connectivity to the top processors in the U.S.

Incoming call abandon rate less than

30

seconds

transactions per minute!

7 6 5 4 3 2 1 0 1 2 3 4 5 6 7

Financial Resolution Team recovers

Join us on Twitter @Merchant_Link

locations300,000

8

3.1

Tampa, FL