Delivery Manager Overview

MetaPack DM

www.metapack.com

Questions…Questions…

Parcel and pallet delivery is critical to your business.

Are you in full control?

Do you get the best service?

Are you getting the best price?

Are you and your customers fully informed?

Do you have the required contingencies?

MetaPack customersMetaPack customers

Leading retailers have increased their control over their parcel and pallet deliveries by using MetaPack’s independent Delivery Manager system. MetaPack DM improves service and reduces cost. Now this powerful but simple system is more widely available.

Why a new delivery system?Why a new delivery system?

The parcel and pallet delivery environment is a tough one. Your customers

want high service quality, flexible delivery, better information and competitive

pricing.

The range of services offered by carriers change, while pricing tariffs become more

complex. Carrier ownership changes. Some carriers stop trading. Carriers change

their systems.

Are you in control?

MetaPack offers one simple interface to independently manage any range of

parcel and pallet carries, more convenient and cost effective than using the carriers’

own despatch systems. You are fully informed and in complete control. You will

reduce cost and increase service quality so that your customers’ requirements

are met and delivery becomes a competitive advantage.

MetaPack DM puts you in controlMetaPack DM puts you in control

Use your system to manage carriers and put yourself in control:

Use one simple system to manage all of your carriers

Make your data entry and despatch area more efficient

Choose carriers according to lowest cost or best service or your customers’ preference, or any mixture of these criteria

Bring carrier pricing into your own system for analysis and decision making

Capture all the discounts and rebates available

Avoid all the surcharges that carriers can add

Set automatic carrier selection criteria for each delivery, for each type of parcel, for each service and then let the system manage this correctly, right first time, every time

Guarantee carrier contingency so you are never let down

Manage carriers to meet your needs: not the other way around

MetaPack DM keeps you informedMetaPack DM keeps you informed

Use your system to be fully informed about delivery and carrier service:

Respond to customer enquiries in the quickest way possible with the most information available

Be aware of delivery problems that are about to happen or that have just taken place: pro-actively manage your customer relationships

Analyse all of your carrier’s performance with comparable data on the same screens

Understand carrier weak spots by product type, geography and depots

Measure failure against SLA agreements

Confirm your invoices with your own data

MetaPack DM serves your customersMetaPack DM serves your customers

Use your system to increase customer service

Improve first time delivery success by choosing the correct carrier for each job

Improve delivery contingency with back up carriers

Use carriers for regions and depots where their service levels are highest

Reduce return to sender and number of carded deliveries

Allow customers to track their own deliveries online

Improve customer care processes ( speed and accuracy )

Add new carriers easily and quickly

And what do the carriers get out of MetaPack DM?And what do the carriers get out of MetaPack DM?

For Carriers MetaPack provides preferred:

weight and dimensions: some carriers want small products, some medium, some large etc

post codes and regions: some want urban, others have advantage in rural areas etc

services: some want same day, some next day, some two day etc

procedures: some want left safe, others only provide proof of delivery

quality: no hand written labels or non conforming labels

And reduced cost to serve: no despatch systems and hardware support

So it is a win/win!

Most parcel carriers don’t want to take all of a shippers traffic. By giving carriers the business that they want we can reduce your costs and increase your service.

SummarySummary

Use one simple system

Take control

Improve service

Save money

Be informed

Maintain contingency

Own Fleet

Delivery Management Platform

Allocate Label print Manifest Pro-active PerformanceWISMO

Execute: Carrier Link Reporting: InfoLink

Internet

MetaPack’s DM…..all carrier systems, in oneMetaPack’s DM…..all carrier systems, in one

MetaPack DM (delivery manager) is a powerful platform integrated to all major UK carriers. Use it to manage your existing carriers, replace them or add new ones.

.

MetaPack DM ships 80,000 deliveries a day. The key modules are CarrierLink and InfoLink.

CarrierLink…..choice, convenience and controlCarrierLink…..choice, convenience and control

CarrierLink manages multi carriers by intelligently allocating parcels to the best carrier for each shipment or by providing you with the information before you chose the carrier. One simple system manages all carriers and provides maximum choice and convenience.

Requirements

Standard label print

and manifest

Standard label print

and manifest

CarrierLink

Multiple carriers

Multiple carriers

Intelligent streamingIntelligent streaming

Parcel Number

Generator

Parcel Number

Generator

Constraints & preferences

Constraints & preferences

Parcel CarrierParcel Carrier

OwnFleetOwnFleet

InstallationServices

InstallationServices

Express CarrierExpress Carrier

OtherDelivery Services

OtherDelivery Services

Benefits:

Lower carrier outbound

costs

Lower data entry,

warehouse and despatch

costs

Greater business

continuity/lower business

risk

Higher levels of customer

satisfaction

Any carrier…

CarrierLink allows use of a common label printer and standard stationery set to meet the requirements of ALL carriers. Paper and electronic manifests are also approved by carriers and sent automatically where required.

Standard Carrier label print & manifesting

DM can usually cut carrier costs by 10 to 20%, without reducing carrier rates, by: selecting the best carrier for each consignment; automatically navigating complex tariffs by destination, weight and dimensions; avoiding costly surcharges; eliminating over-servicing and managing best insurance costs.

Carrier cost savings

vs. current carrier cost

-10 %

-20 %

CarrierLink Savings…. without reducing carrier rates

Cut carrier spend without reducing carrier rates!

…and reduce process costs:

Streamline pick, pack & despatch process

Reduce manual keying in

Reduce cost of customer care ( cost per call )

Reduce damages and returns

Make better use of pallet deliveries

InfoLink….visibility for you and your customerInfoLink….visibility for you and your customer

InfoLink feeds through to you all of the parcel statuses, from any carrier. It creates proactive reports and provides performance reporting for multiple carriers. All of this is available through one internet based screen, for contact centre, finance and warehouse.

InfoLink

Parcel statusParcel status

Web-based analysis toolsWeb-based

analysis toolsParcel risk analysis

Parcel risk analysis

Performance reporting

•Parcel level•Carrier level

Performance reporting

•Parcel level•Carrier level

Single, standard view

Single, standard view

Proactive alerts

Proactive alerts

Parcel CarrierParcel Carrier

OwnFleetOwnFleet

AlternativeCollection

Point

AlternativeCollection

Point

InstallationServices

InstallationServices

Express CarrierExpress Carrier

OtherDelivery Services

OtherDelivery Services

Customer Retailer &Call Centre

Carrier Manager

Lower call centre costs – fewer and shorter calls relating to deliveries

Greater customer satisfaction and retention

SLA monitoring of carrier performance

Greater (carrier) management productivity and focus

Refinement of carrier selection by depot, postcode etc.

Benefits

MetaPack DM resultsMetaPack DM results

Parcel and pallet delivery is critical to your business

Full control

Best service

Best price

You and your customers fully informed

The required contingencies

………..through one simple system