Business Value Services delivered by HP and Microsoft – Unified Communications and Collaboration

As you navigate the current economic environment, it’simportant that you consider your unique investmentpriorities and opportunities at every turn. Severalthings are clear: Your specific needs are unique toyour organization. And each one of your investmentsmust produce strong business benefits and return oninvestment (ROI)—including your investments in unifiedcommunications and collaboration.

Instead of relying on industry estimates and vendorpromises, what if you could quickly add value to thebusiness with investments that mitigate risk, improve ROIand are simplified for reliable scalability? And do theanalysis and gain consensus on the risks and benefits foryour unified communications and collaboration projectsbefore you begin? HP Business Value Services aredesigned to help you do just that, as you:

• Build consensus

• Identify opportunities for increasing business valuethat are unique to your organization

• Pinpoint the risks and mitigation opportunities

• Provide a vendor-agnostic view of unifiedcommunications so that you are in control ofimplementing the right solution for your needs

Unified solutions tailored to your needsIn many cases, adopting unified communications andcollaboration is more a journey than a one-stopdestination. With HP, you can choose from modularsolutions that combine a range of software-poweredcommunication and collaboration solutions fromMicrosoft® with HP products, industry-leadingnetwork/voice technologies and services. All solutionsare designed and tested by HP and Microsoft. All aresupported by a rich HP professional services portfoliothat leverages more than 30 years of global programmanagement experience.

Our lifecycle approach to unified communications andcollaboration begins with business consultativeservices. Next, we offer assessments, architectureplanning and design, followed by solutionimplementation, monitoring, program management,global support and outsourcing. In this way, we canwork with you to better enable a solution designed todeliver business value at every phase—while mitigatingthe risk of transforming your current environment.

Beginning your unified communications andcollaboration journey right from the start

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Choose the Business Value Services that’s right for where yourbusiness is—and where it’s headedUnified communications and

collaboration solutions fromHP combine calendaring, e-mail, voicemail, instantmessaging, presence, voiceand conferencing—including PC audio,telephony, video and web—within a streamlinedcollaboration environment.This approach makes theright communications toolsand information available to the right people—whenyou need them, regardlessof where you are or whatdevice you’re using.

With unified communicationsand collaboration solutions,delivered by HP, yourcompany can begin totransform your business with innovative solutionsthat enable you to improveproductivity and lower costswhile mitigating risk.

Wondering where to begin?Start with one of ourBusiness Value Services:Define your unifiedcommunications andcollaboration strategy with the TransformationExperience Workshop.Discover ROI with theBusiness Benefits Workshop.And set your architecturewith our StrategicArchitecture offering.

Business Value Services

Transformation Experience Workshop1 day workshop

Business Benefits Workshop2–3 week workshop

Strategic Architecture1–3 month offering

Activities

Business design session: • Identify and detail the organizational vision• Discover implications and risks • Align solution to strategic initiative • Outline business benefits for scenario development and

build the business case• Examine best practices of similar organizations

Topic-based sessions: • Business benefits • Cultural and geographic needs• Details of current state of physical real estate and

facilities space plus worldwide partner/employee needs

Getting started: • Discuss In-depth implementation review process• Examine existing and needed technology for time-

phased implementation options

Focused activities: • Incorporate a series of interviews with HP business

consultants• Enable key stakeholders to spend time together to agree

upon business benefits before starting on your unifiedcommunications and collaboration implementation

• Use information gathered from your business unitowners to develop a business case specific to youropportunities that covers organizational business needsand technology investment justifications

• Identify, quantify and analyze solution benefits prior toentering the planning stage of your project

• Focus on ROI as you map key strategic initiatives to aphased approach

Move quickly ahead using workshop deliverables:• List of key stakeholders with details of interviews and

key business processes • Benefit-dependency network diagram for each key

business process identified• Business value analysis, based on a variety of tools, to

provide a high-level analysis of the solution costs andpotential benefit

• Presentation of findings to the executive audience, withrecommendations for next steps

Lay a solid solution foundation with:• A clear roadmap, architectural blueprint and phased

implementation strategy to integrate your solution intoyour corporate IT architecture

Create a solution architecture that is:• Based on key stakeholder participation and

requirements collection• Motivated by key business drivers, goals and metrics• Expressed as a set of principles, models and standards• Linked to actions to enable timely progress

Develop a comprehensive view of required technology fora complete solution:• Messaging• Network• Voice• Conferencing with video, voice, web and collaboration

Benefits

Gain stakeholder buy-in as you:• Identify quick wins to generate momentum• Determine scope, scale and critical success factors• Generate a clear vision and understanding of the

scope, risks and business benefits for your organization• Build consensus from all stakeholders on how best to

move forward

Find answers to critical questions: • Based on experience and industry best practices, what

are the cost savings available?

• What business processes will benefit from becomingcommunication-enabled?

• What are the best areas to invest in first?

• Where can you bring measurable increases inproductivity?

Architect your communications and collaboration journey:• Align your goals and business drivers with the

appropriate technology to facilitate the selection ofsolutions to deliver the most value to your company

• Leverage a solution architecture methodology as a keysuccess factor to governing solution deployment

• Move confidently toward a successful, low-risk solutiondesign and implementation

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Building value into your solution fromday oneA successful solution strategy begins by focusing onyour business priorities and outcomes. Start with aseries of high-quality, hands-on interactive consultingservices, delivered through our series of Business ValueServices and interviews with key business stakeholders.

Allow HP consultants and our proven globalmethodology to help dispel the confusion overtechnology use. Our services focus on how technologycan specifically help your organization, as you alignbusiness goals with a technology deploymentroadmap.

Our services provide a vehicle for building momentum,which goes beyond placing an icon on the desktop butprovides significant value to your users, business unitsand organization. Each is structured to promote a

highly interactive environment, while covering all thecritical aspects of a true unified communications andcollaboration transformation. In this way, our servicesenable you to:

• Identify and link to your organization’s strategicinitiatives

• Understand your current situation and futureaspirations as you define a roadmap

• Quickly prioritize your organization's needs andidentify measurable business benefits

Flexibility is part of the vision Each workshop builds on the previous one, so we canwalk your stakeholders through an understanding ofthe complete value of unified communications andcollaboration. We then move on to specific businessbenefits and clear ROI for your organization, rightthrough to a technology deployment roadmap.

The Business Benefits Workshop includes a benefit-dependency networkdiagram for each key business process identified.

Enablingchanges

Businesschanges

Businessbenefits

IS/ITenablers

Investmentobjectives

Productivity and collaboration

Unified messaging

Identity andpresence

Telephone andmobility

Driv

ers

Status analysis and plan

Interviews workshop

Business benefit analysis

© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.The only warranties for HP products and services are set forth in the express warranty statements accompanying such products andservices. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorialerrors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

4AA2-9344ENW, September 2009

The sooner you start, the better yourbusiness outcomesRecognized Microsoft expertiseWith 23,000 Microsoft-trained and more than 16,000Microsoft-certified professionals, HP has one of thelargest, most specialized forces of consultants andsupport professionals for Microsoft environments.

Proven networking experienceBacked by more than 40 years of experiencedelivering networking solutions, we have 5500certified network infrastructure and voice professionalsat work in 170 countries to bring you a high-quality,responsive and consistent delivery experience.

We are ready to put our extensive resources andexpertise to work to help you achieve better businessoutcomes. Let’s start with a discussion of your businessstrategies, tactics and goals.

To get going, contact your HP representative today. Tolearn more about HP and Microsoft unifiedcommunications and collaboration solutions plusrelated Business Value Services and other services fromHP, visit:www.hp.com/services/unifiedcommunicationswww.hp.com/services/microsoft