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Presentation at the Handheld learning conference, London, 7th October 2009 Emerging Technologies and New Practices Presented by: Ian Haynes, Digital Strategy Director & Dr. Talke Hoppmann, User experience consultant Cimex Media Ltd.
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Mobile learning for care workers
7 October 2009
Partnership between Social Care Institute for Excellence & Cimex
Ian HaynesDr. Talke Hoppmann
Summary
• Development & testing of a prototype mobile e-learning solution designed for care workers
• User testing methodology• Results of testing with cross section of users• Next steps
Background
• Social Care Institute for Excellence• Cimex
Social Care Institute for Excellence
• Remit – improve social care services to adults
• Research, define and promote best practice
• E-learning has grown into a key part of this…
Our audience: Care sector
• UK care sector > 1.6 million people• Likely to increase by 10 - 15% in 2010• > 21,000 care homes, providers and
social service departments• Employers: Private sector, local
authority, voluntary
e-readiness report - 2006
• SCIE commissioned MORI report• 47 % of employers believed that e-
learning could be effective in the next couple of years
• But current usage is low – particularly in private sector
• Lack of resources – big barrier
Current projects• Primarily Online delivery – aimed at desktops• Glasgow Council: Blackberry access to patient care plans• Barking & Dagenham -Tablet PCs• University of Plymouth: mobile support for work
placement students studying Social Work Degree
Benefits of e-learning• Flexible & cost effective• Not just about dissemination of facts• Application of complex guidelines to real life scenarios• Develop understanding and empathy with service users
e.g. Dementia project
Freely distributed SCORM based learning objects
Themed ‘gateways’e.g. Dementia Gateway
Social Care TV – new online TV channelLaunching later this month…
Mobile prototype developed for user testing
• Requirements gathering Workshops with paper-based prototypes
• Ethnographic researchDiary studies
• Usability researchUser testing with mobile camera device
• Online researchOnline surveys on mobile phone use
Outcomes of diary study
Researching mobile phone useUser experience
User remarks on paper-based prototype
Diary packs for week long study
User testing with mobile camera
Purpose & aims• Understand users’ backgrounds and
their use of learning resources
• Understand the effectiveness of mobile compared to desk-/laptop learning
• Define factors influencing future use, e.g. technical limitations, practical and situational factors
• Analyse what would be required of an effective interface
User experience
6 x 60 minute one-to-one sessions (4 female, 2 male)
Method PurposeQuestionnaire to gather information on job role,
internet/mobile phone use & experience
Pre-session interview for further data on job-related learning and resources and to explore scenarios
Website interaction to examine user’s interaction with the site and its perceived usefulness
Mobile prototype to examine user’s interaction with the mobile site and its perceived usefulness
Personalised prototype to explore user’s understanding of the proposed functionality and its perceived usefulness
Post-session interview to elicit feedback and ideas for improvement
User experience
• Too busy to access learning resources during work
• The (mobile) internet is used for quick reference, to check information, e.g. transport or policies, and to prepare for meetings
• Most commonly mentioned learning resources: Internet, books and magazines, and mandatory training (workshops)
• Advantage of online resources = ‘available at your finger tips’ and can be accessed when necessary or convenient
• Usefulness depends on situation: workshops preferred for practical issues, internet preferred for keeping up to date
User experience
Work & learning resources
User experience
Situations & use
• While travelling• Between
appointments• When meetings get
delayed• In preparation of
meetings or before seeing clients
• Checking facts • Looking up
information• Most can imagine
using video resources through their mobile, but there are some concerns and barriers
• All users liked videos as another way of learning
• Navigating on the site was easy enough, but there are some usability issues in terms of video functions (e.g. ratings, download options, transcript)
• Participants particularly liked having related resources
• Three participants would only use videos on the website due to the larger size and better quality
User feedback
Social care TV website
• Several users expect video to play in window, unsure about downloading
• Reasons: seems like you have to pay, might clog up space on the phone, not knowing where it gets saved
• Most users like the simplicity, apart from the participant with an iPhone, who thought the mobile site looked like it held only 5% of the website
• The audio was perceived as highly useful, and would be beneficial even without the use of videos
User feedback
Mobile prototype
Personalising the experience
• Mobile interfaces not so good for browsing• Delivery of interactive content challenging• Better at delivering focused content– Searching– Personalisation
• Two users were very excited about this option and thought it might be a very useful resource/tool kit for their work
• Having tailored content was also seen as very useful and requiring less time
• The GPS option (and being able to locate your colleagues) received both positive and negative feedback, some worry about privacy issues and feeling spied upon, while other think it’s good in terms of security and support
User feedback
Personalised version
• Time
• Screen size & quality
• Download
• Audio
• Money
User experience
Concerns & barriers
Next steps
E-readiness report - 2009
• Due out later this year• Focuses more on mobile use• Wireless availability in care homes
Conclusion• Mobile delivery of e-learning for this
audience is effective - but does have limitations
• Combine delivery of mobile e-learning with a personalised toolkit– Security– Meeting preparation– Promotion of learning opportunities
• Reach new audiences – e.g. informal carers