Mobility Solutions &

Applications

Business Services

• Changing Workplace • Need for Mobility Solutions

• Industry Drivers & Processes

• Mobile Applications portfolio • Sales Order Manager

• Customer Verification

• Collections Manager

• Claims Manager

• Tata Docomo advantage

• Value Proposition

• Case Studies

2

Table of Contents

Business Services

Changing Workplace

*Source: IDC

Business Services

The need for Mobility Solutions

Leading organizations are adopting mobile applications for the following benefits:

• Productivity Gains: Process efficiency and workforce productivity through real time information transfer

• Sales Performance: Faster response times resulting in increased win rate and market share

• Customer Satisfaction: Improved Process drive better customer service and alignment

• Cost Reduction: Reduce infrastructure costs due to increased workforce mobilization.

• Employee Satisfaction: Enables greater workforce flexibility and freedom to employees

Easy Access

Smooth information

flow

Responsive

Business Services

Industry Drivers

Strategic

Drivers

• Sales

• Customer

Verification

• Collections

• Claim processes

Business

Processes

Vertical

Applications

• Market Share

• Process

Efficiency

• Customer

Service

• Sales Force

Automation

• AV/CV Manager

• Collections

Manager

• Claims Manager

Business Services

Typical Use Cases in BFSI

6

Lead, Prospect

Management & Client

Booking

Apps for initiating Claims

processes

Apps for surveyors to

conducting AV /CV

checks

Apps for field force

responsible for collecting

money

Sales Audits Claims Collections

Business Services

Typical Use Cases in Consumer Durables

7

Lead, Prospect

Management & Order

Booking

Apps for Service Ticket

Management

Apps for field force

responsible for

collecting money

Sales Service Management Collections

Business Services

Sales Order Manager

Key Features:

• Create sales exec sales visit plans instantly

• Access and update customer details in real

time, including KYC parameters

• Instant access to regional and geographical

sales performance figures

• Real time location view of the sales-force

• Push sales leads directly on to the

workforce handheld

• Client booking and order confirmation

updates

Sales Order Manager

Business Services

Customer Verification

Key Features:

• Distribute tasks with customer details in real

time to the field force

• Capture and update the required KYC

information on the smart-phone/tablet

• Record pictures (or audio) from the

customer including key documents along with

customer signature

• Real time location view of the field-force

• Task closure confirmation and updates

• Secured integration with the backend and

ERP

Verification Manager

Business Services

Collections Manager

Key Features:

• Collection cases are allocated to agents

on the device – either in bulk or real time

• Access customer details for every service

ticket – Customer name/contact, product

details, Outstanding amount etc.

• Update collection status along with mode

of payment and customer signature on the

device

• Capture pictures of the payment cheque

• Complete integration with backend ERP

and CRM

Business Services

Claims Manager

Key Features:

• Distribute customer claim details with in

real time to the on-field surveyors

• Field force can take pictures and capture

other details on the smart-phone/tablet

• Update the claim details instantly to the

backend application to initiate claims

processing

• Real time location view of the field-force

• Track case closure status and updates

Claims Manager

Business Services

Admin interface / Dashboard

Features

• User friendly web

interface

• Secure login – User

Name & Password

access

• Multi browser support

• Mobile interface

• Integrated with GMLC /

Cell tower tracking

• Tracks workforce

location

• Captures sales orders

• Updates collection

• Creation and updation of

tour plan

• Target vs. achievement

tracking

User Interface

Alerts for Allocations

• SMS

• Email

Integration with Client Systems

• ERP

• CRM

Admin functionality

• Customer user

profile definition

• Profile management

Business Services

The web interface

Dashboard view Reports

Order summary report Real time tracking

Business Services

Solution Components

Connectivity Application

SIM Card

• Multiple components and entities to deal with – Lack of a one stop

shop solution

• Multiple Mobile Platforms and the associated development costs

• Application development costs and the ongoing updates and

modifications

• Device and Application management

Current Market

Challenges

Device User interface / portal

Business Services

The Tata Docomo advantage

Options

Location integration

Framework based

approach

Speech to text

capability

OCR capability

Multiple OS platforms

Devices Management

• All applications integrated with

location information (GMLC)

• Framework based approach to

application customization

across multiple platforms

• Integration with new

technologies

− Speech to text

− OCR

− IVR

• End to end solution

− Device [smartphone,

scanners, card swipe, etc.]

− Connectivity

− Application

• Device Management

Business Services

Others

• Device vendor

agnostic solution

• Ability to integrate

telecom

technologies –

Location

information, other

Mobile Apps, SMS

End to end ownership

• Integrated solution

• Single point of

contact – sales to

service delivery

• Device +

connectivity +

Application + back

end integration

Servicing capability

• Ability to diagnose

the problem –

device, application

or connectivity

• TTL has a servicing

capability across

India

Pricing

• Flexibility in terms of

offering different

pricing models

• Application on

CAPEX or OPEX

model

• Integrated

Application, device

and connectivity

charges

One stop shop

Value Proposition

Business Services

Case Studies

Challenges:

• Limited visibility on location status of its on-field surveyors

• Required a managed service that allowed real time view and

monitoring of it’s field surveyors

Solution:

• Hosted Workforce Management Solution

Benefits:

• Real time view and monitoring of its 500+ field force team

• Effective and instant routing of surveyors is more effective

Challenges:

• Product delivery status was updated only next day in best case

• Delivery update process was manual & error prone

Solution:

• Mobile Application for on-field delivery workforce

Benefits:

• Delivery status updated in real time

• Cost savings and increase in work force productivity

• Real time location tracking of the delivery team

Leading Market

Research

Company

Leading

Tele - Shopping

Network

Business Services

Case Studies

Challenges:

• Lack of real time status updates on field collections process

• Updates were cumbersome, manual & time consuming

Solution:

• Mobile Application for on-field collections workforce

Benefits:

• Collection status updated in real time with payment details

• Cost savings and increase in field force productivity

• Real time location view of the collections team

Challenges:

• Customer On-boarding process was paper intensive and manual

• The agent had to transfer all loan application documents to back

office to initiate the process, causing delay in services provision

Solution:

• Customer On-boarding App for its on-field sales force

Benefits:

• Enable the agent to transmit customer info instantly from the

client location

• Customer On-boarding process TAT reduced significantly

Housing

Finance

Company

Leading

Financial

Services

Provider

Business Services

Thank You

For further details, please contact us at

mktg@tatatel.co.in