Models for leadershipInspiring others to do their best work

#UXPA2016 #Lead

How do we create leaders? How can we help individuals succeed?

#UXPA2016 #Lead

You, as a leader, need to empower your team to generate and execute bold ideas.Tim Brown, CEO of IDEO

What styles of leadership are effective?

#UXPA2016 #Lead

Leadership styles

Supportive – Participatory – Directive – Achievement-oriented

Supportive

Focus on relationships

Provide resources and advice

Show sensitivity to team member needs

Ask questions to guide others

Effective when

– Tasks are repetitive or stressful

– Time is well-spent training and coaching

– Templates and examples are readily available

Negative: Can be time-consuming or ineffective if the purpose of the task isn’t clear

Participatory

Tap team’s ideas, expertise

Include team in making decisions

Give freedom in how to perform the work

Encourage creativity

Effective when

– Team is experienced

– Task is complex and challenging

– Want to collaborate to formulate the plan

– People want to give input

Negative: Can be ineffective when you need a quick decision

Directive

Communicate goals and expectations

Make decisions

Assign clear tasks, delegate

Command, rather than consult the team

Effective when

– Tasks or projects are unstructured

– Team is inexperienced

– Buy-in isn’t necessary for success

– In crisis

Negative: can be overly demanding

Achievement-oriented

Set challenging goals for your team

Be confident in team’s abilities

Expect solid performance

Provide high standards

Put the right people on the team

Effective when

– Desire to reach collective goals

– Team is trained, skilled in doing the work

– Want to engage people for a long period of time

– Some are unmotivated or unchallenged in their work

Negative: Can be viewed as competitive or fail if team composition isn’t right.

Tip: match the style to the situation

How much time is available?

Are relationships based on respect and trust or are you working to earn trust?

Who has the information—you, someone else, or team?

How well is the team trained?

Who is experienced with the task?

What type of task: structured, unstructured, complicated, or simple?

Are their any preferences or conflicts to consider?

What’s the stress level?

How can we avoid common leadership mistakes?

#UXPA2016 #Lead

Common leadership mistakes

Not defining goals clearly enough

Not giving enough feedback

Not "being there" for your team

Not anticipating far enough in advance

Provide a vision and clear expectations

Build in feedback loops

Check in, ask how things are going, and be willing to lend a hand

Plan long-term, look for triggers, warn team of potential issues

Mistake Lesson

Common leadership mistakes

Being too ‘hands on’ or too ‘hands off’

Tolerating poor performance, poor performer or bad behavior

Making people feel bad

Pitch in strategically or let go of concrete tasks

Create improvement plan based on learning

Maintain positive feelings in yourself

Mistake Lesson

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

– Maya AngelouSource: www.nndb.com/people/265/000023196/

How can we lead productive conversations?

#UXPA2016 #Lead

GROW model

G = Goal

R = Reality

O = Options

W = Way forward

G.R.O.W.

Source: www.slideshare.net/mcpheats/how-to-use-the-grow-coaching-model

Use it to

Structure a 1-on-1 conversation

Unstick a sticky situation

Focus a group

Step through solving a problem

ICE model

I.C.E.

I = Intellectual

C = Convert to

E = Emotional

Source: incrediblepictures.com

Ask questions, in this order:

1. Tell me more … What happened next?

2. What have you tried? What’s not working?

3. How does this impact you, on a personal level?

Use it to

Structure a 1-on-1 conversation

Show you care

Keep a pulse on what’s happening

Get feedback

Uncover the root cause

How can we better understand and work with people?

#UXPA2016 #Lead

4 Dimensions of relational work

4 Dimensions are

1. Influence

2. Interpersonal facilitation

3. Relational creativity

4. Team leadership

Influencers

Are persuasive

Constantly tap into their network

Love to negotiate

Make strategic connections

Build a team around them

Source: https://twitter.com/anthrotechUX

Interpersonal facilitators

“Behind the scenes” worker

Sense people’s emotions and motivations

Help people cope with issues and conflict

Work to align team members values and get agreement

Source: https://twitter.com/anthrotechUX

Relational Creativity

Use pictures and words to communicate from a distance

Focused on building relationships

Able to motivate others to act

Use ambiguity to find opportunity, create and innovate Source: https://twitter.com/anthrotechUX

Team leadership

Successful through their interactions with others

‘Doers’

Thrive on working with others to accomplish goals

Interested in people and processes

Source: https://twitter.com/anthrotechUX

Use it to

Observe what motivates people you work with

Match the task to the right person

Notice gaps in roles your team may have

Recruit a good fit

Consider what motivates people

InfluencerPromote, negotiate, close

Consult and discuss. Help resource teams. Share successes publically.

Interpersonal facilitatorMediate and solve disagreements

Ask for information, to clarify. Team up to address disputes.

Relational creativity Create, share ideas, provide options

Be open to other ways of achieving a task. Recognize creative accomplishments.

Team leadershipDevise the plan, collaborate, deliver results

Ask for feedback, have them review. Suggest practical alternatives.

Source: http://www.cavendishmd.co.uk/insights.php?most=yellow&least=blue

Source: http://blog.mindjet.com/2013/02/workology-wrap-up-map/

Source: pinterest

Source: celebritytypes.com/test.php

Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence. Sheryl Sandberg, COO of Facebook

How can we be authentic leaders?

#UXPA2016 #Lead

Leaders …

Set challenging goals

Develop discipline

Prepare, delegate and guide

Show compassion and passion

Challenge present circumstances

Learn from failure

Celebrate success

Leaders need to…

Listen

Cultivate the right environment

Trust

Make people feel connected

Give permission to fail

Take swift action to course correct

Provide timely feedback

Provide perspective & inspiration

“Be the change you wish to see in the world.”

– Mahatma GandhiSource: www.biography.com

Leaders don’t create followers. They create other leaders. Tom Peters, Author and management consultant

Thank you.How do we create leaders? How can we help individuals succeed?What styles of leadership are effective?How can we better understand and work with people?How can we be authentic leaders?

#UXPA2016 #Lead @AnthroTechUX @lanihathaway

http://uxpa2016.org/sessionsurvey?sessionid=216

ANTHRO-TECH.COM | (360) 584-9151

Lani HathawaySENIOR USER-CENTERED DESIGN CONSULTANT

lanihathaway@anthro-tech.com

About Anthro-Tech

We’re a user-centered design consultancy focused on government agencies, nonprofits and enterprises with a social-impact mission.