Multinational Media and Information Firm, Thomson Reuters, Uses Enterprise Social Network to Connect Thousands of Customers

THOMSON REUTERS AND TIBCO:AN ENDURING PARTNERSHIPTUCON 2013

JAMES POWELLOCTOBER 16, 2013

NEW IMAGE PEOPLE | FACES | SOCIAL | SOFTWARE

Thomson Reuters and TIBCO: An Enduring Partnership 2

PRESENTATION OUTLINE

• Introduction

• Thomson Reuters – TIBCO Partnership

• Showcase: Thomson Reuters and tibbr

• TIBCO’s True Leverage Value

• Wrapping Up

INTRODUCTION


WHO IS THOMSON REUTERS?

FINANCIAL & RISKCritical news, information & analytics, enables transactions, and connects trading, investing, financial and corporate professionals.

Key products include: Eikon, Thomson One, Reuters 3000 Xtra, Datastream, FXall

TAX & ACCOUNTINGIntegrated tax compliance and accounting information, software & services for professionals in accounting firms, corporations, law firms and government.

Key products include: OneSource, Checkpoint, CS Professional Suite, Government Revenue Management

LEGALCritical information, decision support tools, software & services to legal, investigation, business and government professionals.

Key products include: WestlawNext, FindLaw, Firm Central, Concourse, CLEAR

INTELLECTUAL PROPERTY & SCIENCEComprehensive IP & scientific information, decision support tools & services to enable governments, academia, publishers, corporations & law firms.

Key products include: Web of Knowledge, Cortellis, ScholarOne, Thomson IP Manager, Mark Monitor


Opportunities

THOMSON REUTERS: CHALLENGES AND OPPORTUNITIES

A state of constant evolution, rapid change and uncertainty

Challenges

• Integration

• Legacy complexity

• Cannibalization of select products

• Consumerization of technology

• Moving beyond content to become an indispensable platform

• Cannibalization of select products

• New customers and new markets

THOMSON REUTERS – TIBCO PARTNERSHIP


ORIGINS: FROM TEKNEKRON SOFTWARE SYSTEMS TO TIBCO

Teknekron Software Systems is born

1986 1987 1988 1989 1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 Current

Development of The Information Bus (TIBCO) “Mr. Real Time”

Acquisition of TSS by Reuters Holdings PLC for $125 million

TIBCO spin-off

TIBCO IPO

Ongoing Thomson Reuters –TIBCO Relationship

“The digitization of Wall Street”

“The trading floor of the future”


THOMSON REUTERS AND TIBCO

SCALE

INTEGRATION

PARTNERSHIP

FLEXIBILITY

Early Failure to Leverage Buy vs. Build Choosing TIBCO

• Belief in “Best of Breed”

• Uniqueness of early feature sets

• Willingness to handle integration of multiple components

Evolution of Thomson Reuters

Deciding to Outsource

“Architected to Scale”

• Focus on core competencies

• Desire for integrated stack with low cost of ownership

• Challenge of scale

• Thinking differently about SaaS

SHOWCASE: tibbr


WHAT THOMSON REUTERS WAS LOOKING FOR

• An enterprise social platform that would make Thomson Reuters products more useful throughout a customer's day

• Enable and foster internal and external collaboration, within and outside the office

• Make community-building simple for business units within Thomson Reuters

Web & Video Conferencing

Identity & Directory

Twitter, LinkedIn,

etc.

Eikon Messaging

Data Room

Analytics(i.e. Atlas)

Social Platform

API’s


WHY tibbr?

• Ease of integration with different applications

• Flexibility and extensibility

• Built to scale

• Broadening the Thomson Reuters network

• Rich collaboration experience


tibbr INTEGRATION: SUCCESSES TO DATE

1 Tax & AccountingIntegration and Roll-out

2 Future Roll-outs

• 5 months from concept to launch in May 2013

• Integration of Community tab into Thomson Reuters Tax & Accounting website and Checkpoint

• 20k users, with goal of 300k users by end of 2013

• One roll-out to date in Legal

• Deployments in Legal and GGO for 2013 and 2014

Status: Integration into 3 products/sites to dateGoal: Integration into 11+ products by end of 2013


TAX AND ACCOUNTING: CUSTOMER BENEFITS

• Networking: Access to global pool of colleagues and experts

• Brand Building: Opportunities to build personal brand and reputation

• Knowledge Sharing: Safe and controlled environment for sharing professional experiences

• Better Collaboration: Infrastructure for professional collaboration across organizational lines

• Increased Productivity: Access to productivity-enhancing information and tools produced by peers and experts


BENEFITS OF NEW SOCIAL PLATFORM:REAL BUSINESS RESULTS FOR THOMSON REUTERS

• Increased customer retention and loyalty

• Cross-sell/up-sell opportunities

• Lead generation

• Cost reduction by providing efficient means for product support and market research

• A strategic advantage by discovering gaps in customer needs

• Innovation and speed to market

TIBCO’S TRUE LEVERAGE VALUE


MOVING FORWARD WITH TIBCO

Spotfire, tibbr and more

Middleware

Cloud Computing

• Well-received products and services

• TIBCO’s flexibility

• Thinking expansively about middleware

• Emergence of new verticals

• TIBCO’s story continues to evolve

• Support enterprise customers’ move to the cloud

TIBCO must continue to evolve to meet new, emerging needs and enhance its enterprise proposition


TIBCO’S BROADER VALUE

Scale Ease of integration and inter-operability

Flexibility SaaS

WRAPPING UP


LOOKING AHEAD: TIBCO’S CHALLENGES AND OPPORTUNITIES

Challenges

Opportunities

• Integration

• Consumerization of technology

• Enabling agility

• Moving from a hosted world to a deployed world

27 Years of Partnership: TIBCO’s persisting importance to Thomson Reuters evolution

Technology

Multinational Media and Information Firm, Thomson Reuters, Uses Enterprise Social Network to Connect Thousands of Customers