My vision on DevOpsAN INFRASTUCTURE ENGINEER’S POINT OF VIEW

Why, How, What

The Why of IT

Improve production

The How of IT

Innovate or consolidate

The What of IT

Servers/Apps and Services

My way of working

1st Question

What is the business need?

My question

What can IT do to support the business need?

Listen to the customer

Listen to the developers

Discuss with the customer

Together, develop a solution

Outsourcing Partner

CustomerUser

OppertunitiesDevelopment

TestAccept

System Administration

Production

OrchestrationArchitecture

A typical view of IT development and

operations

This seems nice

Clear responsibilities

Clear communication lines

Nice workflows

Reality often seems slightly different

The voice of the customer is silenced by the orchestration layer

External influences cause blurred vision

Workflows have offical and working pathways

Responsibilities are deflected

The more specific agreements are, the less initiative is taken

CustomerRequirements

OppertunitiesDevelop and

build

System AdministrationSystem upkeep

OrchestrationProceses

Division Wall

The World

This is what happens at a closer

inspection

What we want

Trust

The team (Dev, Ops and Customer) will deliver

Talk

Dev, Ops and Customer have a common goal and vision

Together

Three parties form one team, preferably in one room

CustomerExperiences

andTelling stories

OppertunitiesTransforming stories into experiences

System Administration

Deliver experiences

orchestrsation

IT Organizations working together

The perfect world