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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Learning LayersScaling up Technologies for Informal Learning in SME Clusters
Networked Scaffolding: Seeking Support in workplace
learning contexts
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Patricia Santos-RodriguezUniversity of the West of England, D4DL Research Group
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Learning Layers Project Consortium
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Project Coordination
Technology Research
Regional Application Clusters
Scaling Partners
Technology Partners
Health Care – Leeds
Construction & Building – Bremen
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Healthcare Cluster
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Learning Layers
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Learning Layers: Wp2
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Interacting with people
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Objectives:• Improving interactions among professionals
by exchanging Questions/Answers
• Towards Trusted Opinions & Guidance
Challenge: Support and facilitate connections among professionals in cross-organizational learning networks
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Networked Scaffolding
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• Based on a low-barrier approach that collects Questions/Answers typically asked in practice
• Community Scaffolding (Social Network) + System Scaffolding (Semantic analysis)
Q/Aexchange
Social Semantic Server
Help Seeking Scaffoldingthrough contextualrecommendations
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
People Tagging
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• Not only tagging people but also discussions (Q/A) and learning resources
• Tags used to recommend resources: emergent metadata
• Build, maintain and activate connections – Collaborative Filtering
From Personal Learning Networks to Shared Learning Networks
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Aggregated Trust in Social Networks
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• Trust is a key aspect when Help Seeking:
• Surrounds the reason why individuals choose to ask for help?
• Why do individuals move from local trusted Personal Learning Networks out into wider Shared Learning Networks?
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Help Seeking, guidance and support
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Case Study: Healthcare context
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• Healthcare sector (GP practices in North East England)
• More than 500 GP Practices
• GP Practices are small organisations (SMEs)
• GP practices work in networks (Clinical Commissioning Groups)
General practitioners, Practice Managers, Data Quality, Nurses
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Co-design activities
Bradford City GP Practices
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Co-Design Artifacts
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Practice Managers Network
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Paula asks others for information and advice
Current Situation Well established network in Bradford City Small but effective core group of members Monthly face to face meetings Good use of email to share questions/answers & information Facing common problems
Their aims Expand the group Improve sharing – workload, knowledge, expertise Strengthen the voice and impact of the network within the CCG
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Nurses Forum
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Paula asks others for information and advice
Current Situation New network in Bradford City Regular face to face meetings – variable attendance Small number of active members Little communication and sharing between Nurses by email Small number of Nurses in each GP practice
Can lead to feelings of isolation Make it hard to attend training or network meetings (GP practice dependence on
Nurses)
Their aims Support and expand this new group – ideally making it self-supporting Improve sharing – questions, knowledge, expertise and concerns/support Explore potential for mentoring within the network Use the group to help support your professional development Strengthen the voice and impact of Nurses in practices – help to be heard
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Data Quality Leads
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Paula asks others for information and advice
Current Situation No existing network Hard to find out who does similar role in different practices Not all practices have this post Can feel quite isolated, although likely to be tackling problems
common to all practices Hard to get good practice shared
Possible aims Establish a network Set up sharing – workload, knowledge, expertise
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Help Seeking
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Individual Peers
c
Questions/Answers exchange
Tagging
Networked Learning
Scaffolding
Aggregated Trust
Distributed Cognition
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c c
Personal Learning Network
Shared Learning Network
Help Seeking
PROBLEM – PROCESS - SOLUTION
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Building their own Network
• Workshop 1: Professional Networking benefits and existing tools
• Workshop 2: Help Seeking – Co-designing your own professional network – Phase 1
• Workshop 3: Help Seeking – Co-designing your own professional network – Phase 2
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Help Seeking Tool
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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Help Seeking Tool
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Staff can create their own PLN by tagging people and learning resources
Semantic analysis of the exchange of questions and corresponding tags will be applied by using the Learning Layers Social Semantic Server
Relevant resources & people will be automatically and manually recommended
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Next Steps
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• Evaluation & Iteration of the Help Seeking tool (Year 2014)• Co-design activities + workshops in NE England
• Populating the system with real data (end Year 2014)
• Scaling up the system (Year 2015)• Construction sector (Germany)• Clusterland (Austria)• Managed clusters in the Norwegian Cluster development program
ConstructionScaling
Systemic pain points
Healthcare
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Conclusions
Learning networks+ People Tagging + Maintenance, activation and building of Trust can be used as mechanisms for scaffolding to
enhance the exchange of knowledge and discussion in informal learning contexts at the
workplace
http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – [email protected]
Learning LayersScaling up Technologies for Informal Learning in SME Clusters
Questions?Thank you!
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Patricia Santos Rodríguez@: [email protected]
@: [email protected]: http://www.linkedin.com/pub/patricia-santos-rodriguez/54/207/a97
Open Design Library:http://odl.learning-layers.eu/
