1. The N(i) 2Solution/ SMARTS JVP

2. N(i)2 Smarts Integration

Smarts acts as a source of change trigger for N(i)2 CMDB and N(i)2 is acting as a full CMDB for Smarts

N(i)2 acts as a source of information for business topology for Smarts business impact

N(i)2 acts as a source of information for incident history for Smarts Business Impact

N(i)2 acts as a source of information for detailed infrastructure for Smarts

3. Scenario 1: Automated reconciliation btw Smarts and N(i)2 CMDB Physical andLogical topology 1 2 4. Scenario 2: Smarts leveraging business topology from N(i)2 Business topology created trougha change management process Consumers,Services, Location Costs 1 2 5. Scenario 2: Smarts leveraging business topology from N(i)2 Business topology automaticallypopulated in Smarts 1 2 6. Scenario 3 : Smarts leveraging change management tasks from N(i)2 In context n(i)2 viewon change task history 1 2 7. Scenario 4 : Smarts leveraging incident history from N(i)2 Incident Management 1 8. Scenario 4 : Smarts leveraging incident history from N(i)2 In context n(i)2 viewon incident history 2 3 9. Scenario 4 : Smarts leveraging detailed infrastructure from N(i)2 In context n(i)2 viewon detailed infrastructure for a connection 10. N(i)2 Smarts Joint Value proposition

Accurate and enhanced problem reporting to the service desk

Better prioritization of problem resolution

Reduces problem resolution time (MTTR)