Nihilent corporate brochure

Solutions create change.

Change creates problems.

LC Singh, Founder & CEO is a pioneer of the IT industry and has contributed significantly towards building the Indian IT brand, worldwide.

Minoo Dastur, Founder & COO has more than 25 years of rich international hands on exp-erience with top IT companies and Fortune 500 clients.

Nihilent is a global consulting and solutions

integration company. Headquartered in Pune India,

Nihilent’s executive team has over 350 years of

experience in international consulting, IT outsourcing

and IT services. We have made major intellectual

contributions to the development of IT around the

world. Nihilent’s operations span North America,

Europe, Africa and Asia.

The difference betweenfixing a problem andfixing a problembefore it arises.

An idea called Nihilent

In order to create effective solutions, we need to understand the

dynamics which surround them. The most resounding observation

about solutions is the fact that they create change. Change is difficult,

demands effort and concentration. Most often we congratulate

ourselves on having accomplished change. Change by itself is useless,

unless it results in superior business practice. This brings us to the most

startling fact of all about solutions. 80% of all solutions get lost in the

execution. That’s because people tend to confuse the action of change

with the solution. This is as far from the truth as one can get. The

solution is an entity that has to be managed and supported so that the

change it is causing doesn’t dilute its power.

At Nihilent, we bring a holistic approach to solution management.

We create the solution, anticipate the change reaction and fill the

gaps through which the power of the solution will leak out. We have

proprietary tools that help to channel change in a manner that

maximises the impact of the solution. Nihilent R&D is a very

important aspect of our existence. We spend almost 10% of our

revenue towards discovering, learning and enhancing intellectual capital.

Business is measurable.

The spirit behind it is not.

The science ofmeasuring abstracts likelearning spirit and motivationthrough actualbusiness results.


Change is always about behaviour. It could be process

behaviour, thought behaviour or interaction behaviour. When we

create a solution, it is behaviour that gets affected first. For the

solution to take hold and work effectively, behavioural change has

to be managed to perfection.

At Nihilent, we have worked out metrics that help us keep

track of things that many people may dismiss as abstract.

Motivation, learning spirit, desire to innovate etc. are the keys to

business success. It makes little sense to leave critical aspects like

knowledge sharing and skill up-gradation to chance. All these

factors make up solution management. We gear up for them even

as we are studying the problem our clients want us to solve. We

never measure the success of our client engagements with the

quality of the solutions we create. We prefer to measure it against

business results.

You can find solutions to all your problems.

But 80% of all solutions get lost in execution.

Not just solutions,100% execution.


Advice shouted out from a distance is as good as giving a

drowning man his first swimming lesson. At Nihilent, we are hands on.

We work with our clients from outlining the problem, identifying the

business objectives of our solution, to the final implementation and

fine tuning of the execution. We can say with confidence that to all of

us at Nihilent, execution is a matter of integrity. We stand by our work,

shoulder to shoulder with our clients. Our repeat engagements with the

same clients are a testimony to our commitment.

A commitment to make change happen systemically.

No matter how you choose to work with Nihilent, our

approach is always holistic. You can engage with Nihilent in a wide

sphere of activities.

Systemic Solutions

• Enterprise Transformation & Change Management

®• Process Consulting & CMMI Appraisals

• IT & Software Services

• Mobile Computing

• Technology Re-Engineering

• Business Critical Application Support

• Software Testing

• Networking & Telecommunications

• Customer Relationship Management

• Software Product Development

• Business Intelligence (BI) Services

• Skills Sourcing Model

Nihilent is a SEI CMMI® Level 5 assessed and ISO 9001:2000 certified company.

Business Verticals

We handle assignments for very large clients as well as small/medium-sized

businesses with equal intensity. Nihilent’s competency comes from the recognition

that across domains, the challenges are diverse and unique.

Leveraging our experience and expertise in your domain, we create and execute

solutions that help you achieve your business goals. With dedicated industry

experts, we have the capability to function as your complete strategic partner. Our

service offerings encompass Business Consulting, Business Solutions and

Technology Delivery, geared to achieve domain-specific functionality with

measurable results.

• Banking, financial services and securities

• Supply chain and logistics

• Telecommunications

• Media and entertainment

• Enterprise (retail, airlines, manufacturing, construction and others)

• Government and state-run enterprises

• Technology and related services

We work closely with these associates and partners to deliver a spectrum of

Partners

products and services to our clients:

• Dimension Data

• Paracon Holdings

• Carnegie Mellon - Software Engineering Institute (SEI Partner)

• Microsoft Certified Partner

• Chaperon (Security Partner)

• Customer Feedback Systems (CFS)

• Pragati Leadership Institute

• Qimpro

Our expertise extends to the following business verticals:

Enterprise

Transformation &

Change Management

using MCTM

³

Framework

TM³ Nihilent’s MC transforms an organisation’s Vision

(Business Strategies) into Reality (Business Results) by:

• Identifying the extent of gap between Vision and Reality

• Defining clear-cut objectives, measures and action plans at all

levels

• Bridging the gap between customer expectations and

organisational performance

• Creating a role based organisation

• Capturing skills and competency matrix of individuals

• Identifying a learning agenda for every individual

• Creating a culture of learning, sharing, collaboration and

innovation

• Fostering an environment of continuous experimentation and

improvement

• Introducing change management to institutionalise learning

TM• Calibrating corporate performance continuously using Lamat

Service Offerings

“ In STRATE's case I can confirm that Nihilent’s intervention

far exceeded our expectations and on a daily basis we are experiencing

the magic of what this process has done for our company and its

people.”

- Monica Singer, CEO, STRATE

“ We’ve worked with almost all the big consulting companies,

but the consultants from Nihilent have been the most professional

outfit that we have ever interacted with. The adherence to timelines

and quality of deliverables has been outstanding.”

- Garth Brown, MTN

www.mc3consulting.com

• Change Assessment

• Strategy Alignment

• Strategy Execution

• MC

• Integrated Performance Management

3 TM Audit • Change Management Workshops

• Balanced Scorecard and Dashboards

• Capability Assessment and Development • Knowledge Mapping and Gap Determination • Business Process Management • Innovation Management • Customer Experience Management

Lamat is a comprehensive performance management tool that

complements the MC³ framework. At its core, Lamat uses the

Balanced Scorecard Concept for the purpose of performance

measurement.

Competency Assessment System (CAS), a module of Lamat,

helps calibrate the competencies of individuals and provides the

organisation with a well-defined development approach to bridge

the gaps.

Process

Consulting &®

CMMIAppraisals

Nihilent is a SEI Partner (worldwide - inclusive USA) and

SMoffers QMap , a complete practice based on Carnegie Mellon

®Software Engineering Institute’s CMMI model which helps clients

assess their systems and software engineering processes, plan

improvements, implement changes and measure results effectively.

Nihilent is a well-established and recognised brand that offers

CMMI Consulting, Training and Appraisal Services across the

globe. Our process improvement offerings are based on the

‘practitioners approach with a strong theoretical grounding.’

Nihilent’s consultants have implemented process

improvement programmes for clients using various international

quality frameworks/models that include CMM, CMMI, ISO 9001,

ISO 27001, ISO 20000, and IEEE among others.

• Lead Appraisers have held senior positions in well established

Indian software organisations

• Team of consultants highly experienced in Software

Development Life Cycle

• International consulting experience

• Partnership approach to all engagements providing help and

guidance to the client’s core team

• Offers customised software engineering, CMMI and high

maturity training

• Cluster of Excellence (CoE) program for SMEs for cost

benefits

QMap

Strengths

• End to End CMMI® Training, Consulting and Appraisal Services

• SCAMPISM A, B & C Appraisal Services

• SEI Authorized “Introduction to CMMI®” Training

• Nihilent designed CMMI® and High Maturity Training

• Professional Services for definition, implementation

and institutionalisation of best practices based on

ISO 9001, CMMI®, ITIL and ISO 27001

• SQA services based on ISO 9001, CMMI®, ITIL and ISO 27001

• Cluster of Excellence (CoE) Programme

CMM, CMMI and Capability Maturity Model are registered in the U.S.

Patent and Trademark Office by Carnegie Mellon University.

SCAMPI is a service mark of Carnegie Mellon University. QMap is a

service mark of Nihilent Technologies

“ We are grateful to Nihilent for their excellent work in our

process improvement initiative with CMMI enabling us to increase

capability and achieve good return on investment (ROI).”

- Leading software company, China

“ It would not have been possible for us to achieve the CMMI

milestone without the guidance and expertise of Nihilent’s consultants.

The association has been a learning experience for our team.”

- Leading software services company, India

QMap

Service Offerings

IT & Software

Services

Nihilent’s IT and software services include software

development, maintenance, conversion, migration and

enhancement of applications in various technologies, mobile

computing, networking and telecom services. These services are

available onsite or from our offshore development centres in Pune

and Mumbai, serving clients across the globe.

Nihilent’s IT and software services are positioned to support

a customer’s requirements across the Software Development Life

Cycle – from IT strategy and requirements engineering to

application development, re-engineering, integration and support.

Nihilent offers a rich set of technology services on mobile

platforms including Symbian and Windows Mobile devices. These

services encompass development and testing on mobile devices,

provisioning, infrastructure and security, as well as enterprise

integrations.

Mobile Computing

• Voice and media related applications

• Custom SIP and RTP stacks

• Mobile mail and messaging solutions

• User provisioning, authentication and access control

• Integration with enterprise systems

Nihilent offers three kinds of re-engineering options: Re-Host

Application, Re-Architect Application and Renovate Application.

Technology Re-Engineering

The Business Critical Application Support service includes

maintenance and enhancement of applications and comprises

Preventive Maintenance, Perfective Maintenance, Adaptive

Maintenance and Corrective Maintenance.

Business CriticalApplication Support

Testing is an expertise that requires developing a testing

strategy, building a detailed testing process and plan, executing the

plan, and making it efficient and repeatable using appropriate tools

and techniques.

Nihilent offers the following testing services:

Software Testing

• Testing Strategy Formulation and Consultation

• Independent Testing, Verification and Validation

• Testing Audit Services

This includes solutions such as:

Nihilent provides consulting, design, development,

deployment and support services for system integrators, service

providers and operators, covering ITSM solutions and

infrastructure layers.

Key focus areas are:

Networking & Telecommunications

• Development and support of solutions implementing the

ITIL framework

• Operations management best practices

• Business intelligence and analytics

• Design and implementation of converged communications,

network integration, security solutions

• Structured cabling solutions for smart campuses

• Network and infrastructure management • Provisioning• Integrated Service Desk including CRM and self service portals

• Managed Services – outsourced and insourced

• Helpdesk Services• Network monitoring and technical support

As part of IT Support, Nihilent offers the following services to its

clients:

Nihilent also provides managed services across various platforms

spanning monolithic environments like IBM mainframe to the

latest technologies.

• Deployment of the system after development

• Corrective maintenance including any necessary workarounds

• 24×7, 16×7 support

At Nihilent, Customer Relationship Management (CRM) is

all about bringing an organisation closer to its customers. Nihilent

provides CRM consulting services throughout the customer life

cycle, which includes customer acquisition, retention, relationship

and loyalty. Service categories include Operational CRM,

Analytical CRM & Collaborative CRM.

Customer Relationship Management

Nihilent has the expertise to conceptualise, develop and

maintain products on different platforms. Our own products

include:

Software Product

Development

• Lamat (Balanced Scorecard based metrics)

• CAS (Competency Assessment System)

Nihilent has expertise in implementing business intelligence

solutions that enable organisations to analyse their data efficiently

and make better business decisions. Nihilent offers end-to-end BI

services ranging from business analysis and data analysis to building

business warehouses, data marts and applications using the latest

software tools.

Business Intelligence(BI) Services

Skills Sourcing Model

Nihilent has a wide range of expertise in various technologies

and can place people to work with clients in a controlled

environment on time and material basis.

“Every person involved in the Swiss card project has contributed to

getting us to this point. The preparation, commitment and dedication

from each of the team members in achieving this outstanding success

have been world class.”

- Smith Glenn Swiss Card Conversion Project, Nedbank

“The Application Portfolio Review was of value as it gave an

overview of how applications meet business requirements as perceived

by the users from a functionality and technical view point.”

- Hettie Booysen, APR Project, South African Revenue Service

Nihilent Advantages at a

glance

• India’s first company focused on managing change holistically

• Rich and varied experience in managing diverse projects

• Hands on approach to change management • Consulting

experience providing a blend of management consulting and business

technology experience • Global advisory board of executives from the

industry, academia and government • Young, agile and experienced

team • Holistic approach to problem solving • Strong presence in

Indian as well as international markets • Partner with best of breed

companies to design and deliver solutions • Share our process and

methodology with customers

Shaping ourselves to suit

our client’s needs

At Nihilent, we are flexible to suit your needs. We can scale

our operations to fit the assignment. Our goal is to give our clients

the best intellectual and financial value to create a sustained

relationship. Our holistic approach ensures that you don’t have

to interact with too many diverse entities to get what you need.

Change is a complicated issue. But we make it simple for you.

UK Nihilent Technologies Pvt. Ltd.

C/o Dimension Data

Fleet Place House 2 Fleet Place

London EC4M 7RT United Kingdom

Tel: +44 20 7651 7344

Fax: +44 20 7651 7001

Email: [email protected]

SOUTH AFRICA Nihilent Technologies Pvt. Ltd.

Ground Floor, 35 Wierda Road West,

Wierda Valley, Sandton 2195 South Africa

Tel: +27 11 263 5902

Fax: +27 11 883 4590


Abbott Laboratories

Allianz Bajaj

AMT Sybex

Barclays

Clarion Technologies

CSG Systems

Cybage Software

Development Bank of South Africa

Dimension Data

Euro RSCG

Exxon Mobil

Foseco

Global IST

Indicus Software

Mazda

Microsoft

MTN

MultiChoice

My Medical Records

Nedbank

Neusoft

Objectsoft

P&O Nedlloyd

Paracon

INDIA Pune (Headquarters) Nihilent Technologies Pvt. Ltd.

4th Floor, Weikfield IT Citi Infopark

Nagar Road, Pune - 411 014 India

Tel: + 91 20 3984 6100

Fax: + 91 20 3984 6498


Mumbai Nihilent Technologies Pvt. Ltd.

205 Kakkad Chambers 132 Annie Besant Road

Worli, Mumbai - 400 018 India

Tel: +91 22 2495 5684 / 89 / 90

Fax: +91 22 2498 1565


P&O Ports

Sasol

South African Airways

South African Revenue Service

Standard Bank

State Bank of India

SunGard Offshore Services

STRATE

Tata Johnson

The IQ Business Group

Volkswagen

Webmart

Contact Details

Some of our clients

Harrisburg Transportation Center,

415 Market Street, Harrisburg,

Pennsylvania 17101, USA


3Nihilent, Lamat and MC are registered trademarks of Nihilent Technologies and all other Nihilent product names are trademarks of subsidiaries of Nihilent

in India, United States or other countries. Other product and company n mes mentioned herein may be trademarks and/or service marks of their respective

owners.

www.nihilent.com

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