No More Dumb Pipes:An Enterprise Perspective for Evaluating Network Performance Management Tools

CA Performance Management’s Modern Multi-Tiered Architecture

David HaywardSenior Principal ManagerCA Technologies

December 2014

Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

2

Deliver new innovative

applications that drive new

revenue, growth and efficiency.

More application

workloads to drive the business.

Greater business agility

and lower IT CAPEX and

OPEX.

Data center consolidation

& transition to private cloud.

Greater traffic on network traffic

must be managed.

Virtual desktopservices,

video andtele-

conferencing.

Bandwidth capacity must

be planned and utilization must prioritized and

managed.

Operations needs relief with more

unified, user-friendly,

intelligent and automated

tools.

Assure customer

experience & business process

performance.

Large Enterprise Network Trends and Challenges

Managenetwork size and

complexityas it grows.

Opportunities Challenges

3

Network Performance Monitoring Requirements For Today’s Application-Driven Enterprises

1. Scalability: Unified, high-scale monitoring at low cost.

2. Flexibility: Intelligent analytics easily customized, unified dashboards and reports.

3. Extensibility: Open architecture to integrate information, automate processes and extend functionality.

4

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

1. Does your tool unify multi-technology, multi-vendor device monitoring,

across all network domains in a single dashboard?

Evaluation Criteria 1

Example: Single solution that monitors the entire enterprise environment at very high scale – including all networking technologies across all technology domains.

Solution

5

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

2. How comprehensive is the list of multi-vendor network devices that are

certified for monitoring?

Evaluation Criteria 2

Solution

Example: Out-of-the-box support for monitoring a broad range of SNMP and non-SNMP devices from these and other network equipment vendors.

6

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

3. Does your network monitoring tool enable easy self-certification of new

devices and MIBs?

Evaluation Criteria 3

Solution

Example: Modern API based on a REST Web Services for self-certifying new devices and new MIBs released by network equipment vendors.

7

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

4. Does your tool provide device performance as well as network flow analysis

and application delivery analysis in a single dashboard?

Evaluation Criteria 4

Solution

Example: Dashboards that converge network performance and other data to allow more insightful and faster triage and remediation workflow.

Application Delivery Analysis indicates degraded response for a specific application service on specific network segments and contextually launches details to determine if the degradation is the network, server or application. In this use case, the degradation is associated with network issues.

Network Performance Monitoring of key performance indicators for SNMP and non-SNMP network devices on the degraded application’s network segment indicate healthy network devices.

Network Flow Analysis shows root cause: one application is over-utilizing bandwidth and is denying bandwidth to the degraded application. This enables operations to improve application response through QoS, re-routing and/or protocol blocking policies.

Dashboards can also incorporate VoIP and Video service key performance indicators.

8

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

5. Does your tool have analytics and scorecards that show key performance

indicators in relation to applications, business cycles, customers and locations?

Evaluation Criteria 5

Solution

Example: Easily-defined scorecards for reporting health of services and groups of devices to technical and business stakeholders and customers.

Example: Heat charts that show key performance indicators according to hour, day, week and month to reflect business cycles.

Example: Click to convert any technology dashboard into a service-, tenant-, customer,-group- or location-specific dashboard or report.

9

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

6. Does your tool help you proactively manage capacity and combine

trends with events to speed triage?

Evaluation Criteria 6

Solution

Example: See the granular details of specific events’ inflection points on a trend chart to improve and accelerate incident triage, problem management as well as capacity planning.

10

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

7. Does your tool enable instant visualization and scrolling of high-volume

analytics and eliminate waiting time for metric panels, dashboards and reports

to populate?

Evaluation Criteria 7

Solution

Example: Network performance management tools built on a modern, centralized multi-tiered architecture are designed to eliminate the bottlenecks found in older-generation monitoring tools and to ensure instant population of dashboards and reports with metrics and analytical data.

Data Aggregator (DA)

CA Performance Center

Data Collectors (DC)

... ...

Client

Data Repository

ADAeHealth NFA

Tenants

Modern, centralized multi-tiered monitoring solution architecture designed for today’s large, complex networks.

Users of older-generation network monitoring tools (i.e., based on distributed polling and data storage architectures and peer-to-peer appliance-based architectures) report that that often have to wait up to 45 minutes for dashboards and reports to populate with polled data from across their networks.

11

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

8. Can your operators and engineers easily customize their own and reports

without the help of administrator and without having to scripts?

Evaluation Criteria 8

Solution

Example: Easy drag-and-drop wizard enables Network Operations Center staff and network engineers to quickly create their own monitoring dashboards and reports without the aid of a tool administrator or programmer.

Example: Self-customized dashboards and reports can mix and match any class of analytics according to a user’s preferences and best practices. With a click, dashboards and reports can also be converted to reflect specific services, tenants, groups, customers and locations.

12

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

9. Can your tool integrate with CMDB, Service Catalogs and other IT and

business tools to automate monitoring and eliminate manual on-boarding?

Evaluation Criteria 9

SolutionExample: Using an modern and open API, you can easily define monitoring integrations with CMDB, provisioning and business systems to capture service definitions, then automate the on-boarding of monitoring to save staff from time-consuming manual labor and speed deployment of services.

DISCOVERY Use IP_ADDRESS to generate discovery profiles and discover devices using REST Web Services.

GROUPING

Use Service_Name and Device_Name to create Service groups with rules to add devices into groups using REST Web Services.

UPDATE INTERFACE SPEEDS UseContracted_Speed to update port speeds using REST Web Services.

SERVICE DEFINTIONS Import/extract data from Operational Support Systems and CMDBs.

13

Can Your Monitoring Tool Make Your Network Smart Enough?10 Criteria for Evaluating Your Performance Monitoring Tools

10. Can your tool linearly scale with a minimum of additional physical or

virtual hosts to keep capital and administrative costs from getting

out of control?

Evaluation Criteria 10

Solution

Example: Network performance management tools built on a modern, centralized multi-tiered architecture provide very high scalability monitoring on an exceptionally small host footprint.

Fewer required host servers; a centralized server cluster for data warehousing monitored information; and dashboards optimized to visually correlate a massive amount of data and made easy to customize altogether help dramatically lower capital and administrative costs of large network performance management.

For more information, see CA Performance Management at www.ca.com

CA Performance Management is a big data collection, warehousing and analytics solution that helps enterprises maximize return on their network infrastructure investments and lower the cost of network operations.

For Informational Purposes Only Terms of this Presentation

This presentation was based on current information and resource allocations as of August 2014 and is subject to change or withdrawal by CA at any time without notice. Not withstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern.

Certain information in this presentation may outline CA’s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this presentation “as is” without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. CA confidential and proprietary. No unauthorized copying or distribution permitted.

Copyright © 2014 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belongto their respective companies. CA confidential and proprietary. No unauthorized copying or distribution permitted.