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Nuevas oportunidades de negocio en turismo El cliente digital
Arturo Luna & Ignacio Ayerbe Services & OMC Sales Lead Oracle Customer Experience Febrero, 2015
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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
Oracle CX
La nueva comunicación digital
1
2
Oracle Confidential – Internal/Restricted/Highly Restricted 3
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
Oracle CX
La nueva comunicación digital
1
2
Oracle Confidential – Internal/Restricted/Highly Restricted 4
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
“Las grandes campañas son el resultado de una gran colaboración entre departamentos, y la tecnología debe apoyar esa colaboración. Agrupando procesos individuales a una plataforma común, hemos ganado eficiencia y nos ha permitido conseguir mayores niveles de creatividad en la organización”.
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– Mary Beth Parks, SVP Global Marketing Hilton Worldwide
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 6
33% 20%
40% 1000%
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 7
Oracle CX
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
Oracle CX
La nueva comunicación digital
1
2
Oracle Confidential – Internal/Restricted/Highly Restricted 8
Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 9
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