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Build Your Security Superpowers:Security Best Practices for AdminsDevanshu Patel
Sr. Security Engagement Manager
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Security is a partnership with our customers.
Setting Security Controls will improve your org’s health.
Users are on the front line.
Security Superpowers
Password Security
Two Factor Authentication
Phishing Prevention
Login IP Ranges
Password Sharing =
Security Risk
Loss of access control
Compromise will be blamed on the account owner
Effective insider threat technique
You Own Your PasswordOwnership has rights and responsibilities
OPPWADOther People’s Passwords Are Dangerous!
Never share your Salesforce account password with anyone
Do not accept Salesforce credentials from anyone
If someone gives you their Salesforce credentials, report it to [email protected]
Password Security
Password security is the first line of defense.
Use strong passwords • Preferably minimum 12 characters and
three character types (upper, lower, numeric, symbols)
Regularly change passwords
Never reuse passwords on other accounts
Never share passwords (OPPWAD)
Deactivate passwords when people leave
Weak Passwords Can Be Hacked
Weak passwords (under 8 characters or real words) are easy prey
Password cracking software can break them easily
Why Two Factor Authentication Is Secure
Provides an extra layer of security beyond a password.
Protects account access even if the user’s password is compromised.
Salesforce Authenticator
Protects account access even if the user’s password is compromised
Significantly reduces vulnerability
Great resource: www.twofactorauth.org
Login IP Ranges
Available to all customers
Only access Salesforce from a designated set of IP Ranges. Two levels:
Org-level Trusted IP Ranges (permissive)
Profile-level Login IP Ranges (restrictive)
Enterprise, Unlimited, Performance, Developer:
Manage Users | Profiles
Contact Mgr, Group, Professional:
Security Controls | Session Settings
For more info, search Help & Training
Recommendation
Org-wide Trusted IP Ranges → all users in your organization
Profile- based login IP range restrictions → employees with access to lots of data or sensitive materials (Admins, Developers)
Profile- based login IP range restrictions --> users connecting from the same locations.
Phishing
Educate your Salesforce users!
If your users get a “Salesforce” e-mail, have them reach out to you or your security team to double check that it is legitimate
If you are not sure about a ”Salesforce" e-mail, ask us, by forwarding to [email protected]
Phishing Superpowers
Hover over links to validate.
Does the e-mail context make sense?
Does the e-mail sender make sense?
Look for typos/grammatical errors.
Beware Clickbait!
• Using emotion to entice you to click immediately
• Fear (Your account will be closed)
• Reward (First 100 users get a free eye exam!)
Phishing Spoof
Hover over links to validate.
Does the e-mail context make sense?
Does the e-mail sender make sense?
Does Salesforce send receipts in this manner? Are you normally a recipient?
Look for typos/grammatical errors.
Beware Clickbait!
Real Salesforce E-Mail
Look for:
Legitimate @salesforce.com or @exacttarget.com address
Links go to www.salesforce.com or App Stores (hover with your mouse)
Call to action not overly aggressive
Phishing Takeaways Hover over links and sender address to validate.
Does the e-mail context make sense?
Does the e-mail sender make sense?
Look for typos/grammatical errors.
Beware Clickbait!
• Using emotion to entice you to click immediately
• Fear (Your account will be closed)
• Reward (First 100 users get a free eye exam!)
Have users e-mail admin/security
Admin/Security can e-mail [email protected]
● Deactivate users as soon as possible
● Deactivation removes login access while preserving historical activity and records
● Sometimes users cannot be deactivated: assign new user or reassign approval responsibility first
● Know your IT department’s termination process
User Deactivation
Best practice: Freeze users first!
From Setup, click Manage Users | Users.
Click Edit next to a user’s name.
Deselect the Active checkbox and then click Save.