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A lot of web 2.0 tools are available today that can be useful for web-based public participation. However, these tools were not designed specifically for the purpose of public participation and may lack critical features and necessary process support which can often cause issues. Addressing these issues would not always require changing the technology. Good facilitation and a commitment to impact will go a long way.
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Off-the-Shelf E-Participation?Five Recent ExamplesTim Bonnemann, Founder and CEO, Intellitics, Inc.IAP2 Mini-Symposium “The Future of Public Participation”June 22, 2009 in San Francisco, CA
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Agenda
• A few terms and definitions
• Research methodology
• Today’s key take-aways
• Five recent examples of public participation efforts using off-the-shelf social media and web 2.0 tools
• Q&A
Terms and Definitions
• “Public participation is the process by which an organization consults with... individuals, organizations, and government entities before making a decision.” (J. Creighton)
• Social media is user-generated content plus social infrastructure plus tools for sharing (e.g. blogs, wikis, Flickr, YouTube, many social networks etc.).
• Web 2.0 is about the internet as platform and applications that can harness collective intelligence.
Research Methodology
• Based on observations from over a dozen recent projects and initiatives in the US
• Mostly manual tracking of project performance metrics over time
• Both quantitative and qualitative data
• User feedback regarding tools and processes
• Convener involvement and follow-up
• Impact analysis
Key Take-Aways
• A lot of web 2.0 tools are available today that can be useful for web-based public participation.
• However, these tools were not designed specifically for the purpose of public participation and may lack critical features and necessary process support which can often cause issues.
• Addressing these issues would not always require changing the technology. Good facilitation and a commitment to impact will go a long way.
Rebuild the PartyHost A group of 40 GOP operatives
ObjectiveCollect grassroots input to expand on “10-point action plan for the next RNC Chairman”
Duration November 7, 2008 through January 31, 2009
Type Idea collection and discussion
Tool UserVoice
Key participation metrics
1,000s of participants1,000s of ideas and comments10,000s of votes
ChallengesInformation cascadesContent overload
Impact Unclear
Change.gov: “Join the Discussion: Healthcare”Host Barack Obama transition team
Objective Collect citizens’ feedback about top priorities
Duration November 26 through December 2, 2008
Type Discussion forum
Tool IntenseDebate
Key participation metrics
Comments: 3,701Words: ~485,000
ChallengesContent overload25+ types of participant inputPoor site navigation
Impact Unclear
Change.gov: “Open for Questions”Host Barack Obama transition team
Objective Allow citizens to ask any question
Duration December 10-12, 2008
Type Question collection
Tool Google Moderator
Key participation metrics
Participants: 20,468Questions: 10,303Votes: 978,947Words: ~300,000 (approx.)
ChallengesInformation cascadesLobbying (marijuana legalization)
Impact Select questions were answered
Open Government Dialogue (Phase I)Host White House Office for Public Engagement
Objective Solicit ideas for Open Government Directive
Duration May 21-28, 2009
Type Idea collection and discussion
Tool IdeaScale
Key participation metrics
Participants: 3,543Ideas: 1,040Comments: 1,945Votes: 41,378
ChallengesSpam/vandalism (Obama birth certificate)Too little convener involvement, guidance
Impact Input informed phase 2 + 3
MyIdea4CAHost Gov. Arnold Schwarzenegger
Objectives Solicit ideas for balancing CA budget
Duration Started June 9, 2009 (ongoing)
Type Idea collection
Tool Twitter
Key participation metrics
100s of ideas
ChallengesDecentralized contentNo follow-up so far
Impact To be determined
Bonus ExampleThis just in...
Open Government Dialogue (Phase 3)Host White House Office for Public Engagement
Objective Collaboratively draft policy document
Duration Started June 22, 2009 (ongoing)
Type Wiki
Tool MixedInk
Key participation metrics
n/a
Challenges n/a
Impact n/a
Thank You!http://www.intellitics.comhttp://twitter.com/[email protected]
References• Public participation definition by James L. Creighton
• Social media definition adapted from “Putting the Fun in Functional” by Amy Jo Kimhttp://www.slideshare.net/amyjokim/fun-in-functional-2009-presentation
• Web 2.0 definition, see "Web 2.0 Compact Definition: Trying Again" by Tim O’Reillyhttp://radar.oreilly.com/archives/2006/12/web-20-compact.html
Images• http://www.flickr.com/photos/planspark/3016169233/
• http://www.flickr.com/photos/planspark/3060802471/
• http://www.flickr.com/photos/planspark/3098292591/
• http://www.flickr.com/photos/planspark/3587811106/
• http://www.flickr.com/photos/planspark/3650218978/
Some Rights ReservedExcept where noted, the contents of this presentation are licensed to the public under the Creative Commons Attribution-
Noncommercial-Share Alike 3.0 United States License. The terms of this license are available at http://creativecommons.org/licenses/by-nc-sa/3.0/us/
v1.1 2009/06/24
