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Juan Carlos González
Cloud & Productivity Advisor at MVP CLUSTER
https://jcgonzalezmartin.wordpress.com/
http://www.compartimoss.com
@jcgm1978
Office 365 MVP
Office 365 Truths: Truth about Office 365 Features
Releases
Changes are hard
“No man ever steps in the same river twice, for it’s not the same river and he’s not the same man.” —Heraclitus
Transitioning to an evergreen service
18-36 month releasescan be daunting…Continuous updates make the transition easier.
??!:) Impact
Impact
Notification
HeavyImpact
Skipped Update
Hands-on, manual
Issues can be fixed by a few people
On-premises as the base
Atomically automated, human orchestrated
Issues often span areas, teams, individuals
Tweak architecture to match usage
Machine orchestrated
Dev == Ops, everyone fixes
Architecture is forward-looking
100K – 1M+
~250+
Every year
1M – 10M+
~2000+
5-6x a year
100M – 1B+
~100,000+
Every week
GLOBAL SCALECOUNTRY SCALECITY SCALE
What does scale mean?
Deploying changes at scale
Office 365 surface area is too big/partitioned to manage traditionally
Service management is largely done via Office 365 Datacenter Service Fabric
Service change management process
LISTEN
Signal vs. noise
Feedback
Measure and improve
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
Service change management processExchange Online
Skype for Business Online
Office 365ProPlus
SharePointOnline
LISTEN
Signal vs. noise
Feedback
Measure
PLAN
Capture
Classify
Discuss
DEPLOY
Rings
First release
Telemetry
COMMUNICATE
Policy
Playbook
Resources
Service change management process
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
Listen
Signal vs. noiseFeedback
Measure
Plan
Capture
Classify
Discuss
Deploy
Rings
First release
Telemetry
Communicate
Policy
Playbook
Resources
FIRST RELEASE
June 2014
Features Releases in Office 365: Journey so far
OFFICE ROADMAP
June 2014
MESSAGE CENTERApril 2014
ROADMAP IMPROVEMENT
SJanuary 2015
ADMIN APP 2.0March 2015
MESSAGE CENTER POSTS
ROADMAP FEATURE ITEMS
FIRST RELEASE CUSTOMERS
Features Releases in Office 365: Some numbers
~10% of Office 365
300+
200+
May 2015
Some features released through First Release
APP LAUNCHER DELVE O365 VIDEO
O365 GROUPS DE-CLUTTER
…
Some feedback received in regards of FR• Add more changes as part of First Release• Provide more granular controls for First
Release• As customers, we want to provide feedback &
be part of the feature iteration processes• More timely & relevant communications• More visibility into what changes are coming
First Release Evolution
It’s an Opt-in feature, available to most O365 customers
Existing tenant
Fully supported, SLA backed features
A group of users gets early access to service updates about a week before they roll-out to the rest of the organization
Two release options— Standard & First Release (Entire organization or Select people)
Most changes and features: Select People applies
only to Office 365 navigation bar, Office 365 Admin Center, & Exchange Online
Office 365 ProPlus Preview available for First Release
Office Sway for Business
Select people to preview updates so that you can prepare your organization
First Release Evolution based on Office 365 Customers Feedback
How does this help you?What stays the same for FR?
Demo: Selective First Release
First Release: Types of changes
FAST ITERATION
Based on customer usage and feedback, the timeline will vary.
OFFICE 365 EXPERIENCES
Same as what has gone through First Release to date
Groups Delve App launcher Clutter
SERVICE UPDATES
Bug fixes Performance improvements Security patches Small visible changes Admin and Policy changes
FAST ROLL-OUT
Office 365 targets 7 day roll-out saturation
NOTE: Service updates are Exchange Online only at this point Security updates are exempt from First Release Datacenter fabric changes (i.e. IP Range changes) are not part of First Release
RING 1 RING 2 RING 3RING 0 RING 4 WORLDWIDEONCE VALIDATED BY FIRST RELEASE RING
FEATURE TEAMS OFFICE 365 TEAM MICROSOFT FIRST RELEASEONCE VALIDATED BY MICROSOFT RING
Rings of validation for changes
Feedback options
ADMIN FEEDBACK TOOL
Key use scenarios:specific changes & their impactcommunication (Message Center comments)
GENERAL CHANGE MANAGEMENT FEEDBACK
Yammer networkaka.mvs/Office365Network
Communications and Toolkit
Office 365 Service Management Toolkit
Visit the
Office 365
Roadmap to
see upcoming
features and
releases
roadmap.office.com
Visit the Office
Blog to learn
more about
Office 365
announcement
s and news
blogs.office.com
Stay ahead
of change
with the
Office 365
Message
Center
Monitor the
Service Health
Dashboard
for information
about service
health
Keep
current
on the go
with the
Office 365
Admin app
Have more
questions?
Join the
Yammer
Office 365
Network
aka.mvs/
Office365Network
Roadmap.office.com 2.0 improvementsFEEDBACK-BASED IMPROVEMENTS
Tagging items as “First Release” Page specific search Mobile optimized experience Simple social sharing options Individual item-level links Additional content links for specific
content on deploy.office.com and success.office.com when applicable
Office 365 Blog
Message CenterMessage Center provides:Targeted communicationsRelevant to your environment3 types of communicationsA single locationWHO’S THE TARGET AUDIENCE?
WHY SHOULD I USE MESSAGE CENTER
c
In-product notification of important changes and new features coming to Office 365
Provides details on changes and highlights required admin actions
Authoritative information and what options or actions can be taken
New!!! New features in the Message Center announced this week
Administrators IT Communication teams Help desk AOBO Partners
Service change communicationsStay informedFirst release features (Groups, Clutter, Delve, Office 365 video)App launcherSkype for BusinessTrust Center: data map
Plan for changeSPO Team site upgradesAPI changeDeprecations: People View, My TasksSystem requirement change
Prevent/Fix issueMessages backing up in transport queueCertificates expiringFederation impacting change (ADAL)
Service IncidentsService incidentsPlanned maintenance
Message Center At availability
Message CenterMinimum 30 days (when action is required)
Message Center
Service Health Dashboard 15 minutes
PRIMARY CHANNEL TIMEFRAME
Pla
nned
At detection
Unpla
nne
d
Stay up to date — Office 365 Admin App 2.0
Message center Support ticket status Management users
capability Service health details Notifications for service
health targeted for summer New!!! Added support to
push notifications (Announce this week)
WHAT’S NEW?
Office 365 Service Communication API v2.0 API Provides:
Health information for all Office 365 servicesReal time health status
Historical health status
Message Center communications
WHO’S THE TARGET AUDIENCE?
WHY SHOULD I USE THIS API?
ISVs and reseller partners In-house development teams AOBO Partners, IT pros, and
CTOs
Service Communicatio
ns API
Simplify Office 365 monitoring and improve visibilityReal time and historical service status
Communications for service incidents, planned maintenance, and message center
Extend the ecosystem around service communication Create applications and integrate with service management panels
Part of the Office 365 Management APIs
c
Office 365 Yammer Network – Change Alerts Group
Q&A