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Keitha Plumlee, Chesapeake Energy
Corporation
Bryan Hinz, Apex IT
“Implementation on the fly” Chesapeake Energy
Implements HR Help Desk in 10 weeks!
Global Conference 2012:
Motivate – Activate – Participate
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Program Agenda
Company Overviews
Chesapeake HR Structure
Project Overview
Success/Stars Aligned
A Look to the Future
Lessons Learned
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About Chesapeake
#18 in Fortune 100 Top Companies to Work For
#5 in U.S. among companies with more than 10,000 employees
#7 in Computer World 100 Best Places to Work in IT
Second-largest producer of U.S. natural gas and a Top 15 producer
of U.S. liquids
Country’s largest drilling program
Largest U.S. leaseholder
World class leading Reservoir Technology Center
“Our employees' dedication, work ethic and attitude allowed
us to stand among the elite of the nation’s finest companies.”
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Chesapeake’s Operating Areas
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CHK Helping Create a Need Transportation Changes
Bi-fuel trucks and vans introduced by Ford, Chrysler, and GM in 2012
Natural gas HD truck engines by Cummins-Westport, Navistar, and
Caterpillar
New affordable home fueling appliances to provide potential lease
opportunities by local gas utilities
Retailers offering CNG; market growing daily
New CNG tank technology – 3M and CHK
Infrastructure is growing
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Apex IT at a Glance Apex IT’s HR Service Delivery practice is focused on HR
Help Desk and its intersection with key areas of the
Shared Service Model
Tier 0 Self-Service
Tier 1 & 2 Shared Services
Employee Relations
Workforce Communications
Platinum Certified Advantage Partner
Full service consultancy – supporting the entire application
implementation continuum – from strategy development
and implementation, to training and support
Oracle’s strategic partner for product positioning,
demonstration, quantifying value via business cases/ROI
and Oracle’s Insight process
Member of Oracle’s PeopleSoft HRHD Advisory Board
HR Shared Services Knowledge Portal
Quarterly Apex IT HR Help Desk User Group
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14,000 Employees Supported By 220+ HR Staff
42 HRIS Staff
6 Benefits Connection Team Members
Benefits Connection Team Fields Questions
Regarding Benefits Enrollment
Payroll
Policies
Beneficiary
Leave
PTO
Chesapeake Human Resources
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Why HR Help Desk? Address Needs of A Varying Workforce
Only half of employees have access to PC’s
Build a Knowledge Library for HR Agents and Employees
Provide consistent answers to employee questions
Reporting and Visibility
Why are employees calling HR
View open and outstanding Tickets
CHK has several in house companies
They serve as a hedge against oilfield inflation
They provide certainty and safety of development program
Biggest difference with peers
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Project Team
HRIS Benefits
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METHODOLOGY TIMELINE
1. Roadmap Engagement to establish high-level
scope
Before Project
Started
2. Trained Bas & SMEs on functionality and typical use
cases via demo and Best Practice Use Cases
Week 1
3. Modified Use Cases to match CHK’s process Week 1
4. Determined System Layout (which screens to use,
fields needed or not needed, required fields, etc.)
Week 1
5. Filled out Configuration Workbook Weeks 2 - 3
6. Setup EIPs, Configured the system Weeks 4 - 8
7. Tested Weeks 8 - 9
8. Trained & Deployed Week 10
9. Stabilized Weeks 11 - 13
Project Timeline
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How the Stars Aligned
Planning engagement before project start
Early alignment created between Business and IT
Rapid implementation possible by managing scope
Rapid Implementation Starter Kit from Apex IT
Very experienced PeopleSoft team
Implemented an application that was built for this
and had best practices and integration with HCM
Metrics 4,361 Total Cases 2012 (YTD)
Benefits - 2763
Leave - 279
Wellness - 75
Payroll - 35
401K - 30
HR - 17
Stock - 1
Other - 1,161
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Benefits Received
Increased agent and employee efficiencySaves time when 2 or 3 Benefits Connect reps have talked to the same employee.
Reduces time spent researching the same issue or duplicating work.
Reduces and provides visibility to employees who are “answer shopping.”
Improved employee service Simplifies transferring employees over to another Benefits Connect rep if someone calls in again
or a Benefits Connect rep is out of the office – they don’t have to start back at square one.
Personalized service– “Yes, I remember talking to you last week about _.”
The 360 dashboard allows them to quickly see everything they need to see about an employee.
Better visibility and insight into HR performance Track number of issues and topics – Management likes to see value in Benefits Connect group
Track open cases
Ability to track missing documents
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Lessons Learned
It’s never too early to plan
Engage early for implementation discussions
Start small, don’t bite off more than you can chew
Match scope with project timeline
Be realistic
Be flexible with your process, be open to change
Created more work while trying to reduce clicks
Balance Quick Codes and CTD’s
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Looking Ahead
Continue Building Knowledge library
Introduce Self-Service
Fully Leverage Email Integration (ERMS)
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Please Complete a Session Evaluation !
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Contact Information
Bryan Hinz
612.964.5596
Keitha Plumlee
