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Order Automation: Dealing with diversity when processing customer orders.
Vertical market, language, communi-cations format, even the relationship can make a difference to how custom-ers would like to trade with you; from EDI to fax, suppliers have little choice, either trade the way the customer trades or turn the business away. This operational diversity means automation only extends to 30–70% of inbound orders, the rest require some form of human intervention.
Suppliers rely on customer service staff to process orders which means it takes longer, opens the door to human error and can cost 9 times more than an automated order to progress.
Every transaction requiring a manual work around is less efficient, accurate and secure than an automated order.
The hands-on approach, whether in-house or outsourced is a stopgap that doesn’t fix the underlying issue and diverts resource away from customer service.
Time for a fresh approachA growing number of leading brands have turned to OmPrompt Customer Automation Management to dramati-cally and sustainably improve their order processing efficiency and accuracy.
OmPrompt Order Automation enables large companies to solve the old problem of how to automate manual orders to achieve the transactional excellence required to deliver superior customer service.
At-a-glanceOrder Automation – one of a suite of Customer Automation Management solutions from OmPrompt – makes it easier for suppliers to accommodate the diversity in customer ordering.
Key benefitsEliminate unnecessary human intervention in customer order processing.
Reallocate front-office resources to value-creating activities.
Increase revenue through up-selling and cross-selling.
Deliver consistently superior customer service.
Manage by exception: deal with issues before they become problems.
Increase order processing efficiency.
Reduce error rates and order disputes.
Achieving transactional excellence and superior customer service.
About OmPromptThe pioneer of customer automation management, OmPrompt helps a growing number of the world’s leading brands eliminate gaps in order-to-cash processes that have traditionally required manual workarounds.
OmPrompt has innovative ways of automating repetitive manual work in the customer management cycle, enabling clients to free resource, manage by exception, remove restrictions, and eliminate risks to their businesses.
Based in Oxfordshire, UK, OmPrompt processes transactions for global brands in 35 countries on five continents.
Find out more: The perfect order: End of the line or full steam ahead?Learn how OmPrompt Customer Automation Management could improve the efficiency and effective-ness of your customer order processing operations.
Customer automation managementThe Customer Automation Management suite from OmPrompt offers a comprehensive range of integrated capabilities for automating the order-to-cash process.
OmPrompt’s managed service is quick to deploy, scalable, and offers an exceptionally fast ROI.
Where traditional approaches depend on the imposition of standards, OmPrompt solutions are designed to embrace and support the operational diversity in supplier-customer relationships.
Contact:OmPrompt Ltd67 Innovation DrMilton ParkAbingdonOxfordshireOX14 4RQUK
+44 (0)1235 436000
Critical capabilitiesOrder Automation is a key component of the Customer Automation Management suite from OmPrompt. It allows suppliers to process a high percentage of customer orders auto-matically and manages the remaining exceptions in a process of continual improvement.
Adaptive multi-format support
Fully configurable customer-specific order layouts and formats.
Supports all common electronic order transmission methods including EDI, fax, email and web.
Integrates with common fax-to-email solutions.
Intelligent business rules processing
Accommodates customer-specific rules and workflows.
Easy to adapt/evolve/add rules as circumstances change.
Rules can be shared and combined across processes.
Integrated customer master data validation
Automatically reconciles inconsistent order data.
Powerful self-learning capabilities.
Intelligent pattern recognition.
Accelerated exception management
Automatically escalates issues and exceptions for immediate attention.
Managed service keeps noise to a minimum while focusing on key actions.
24/7 operations work through the direct or indirect customer hierarchy to resolve exceptions.
Continuous improvement process.
Harmonised order data Alerts
Supplier’s system
Customers submit purchase orders
OmPrompt’s intelligent cloud OmPrompt portal
Master data
![[Infographic] The Real Benefits of Order Processing Automation](https://img.pdfslide.net/doc/110x75/557d09bcd8b42a103b8b4ba8/infographic-the-real-benefits-of-order-processing-automation.jpg)
