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Lean @Auchan:Direct

Bastien Duret

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1. Auchan:Direct ?

2. Looking back

3. Looking forward

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1. Auchan:Direct ?

2. Looking back

3. Looking forward

Which problem do we solve ?

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Shop online Get delivered the next day

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1. Auchan:Direct ?

2. Looking back

3. Looking forward

Situation

• Low customer satisfaction

• Inability to change

• Rising competition

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Target

Great user experience

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High-performing empowered teams

An early struggle

September 2015

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Plan : have the CEO place an order on October 27th

Showing the product to the client

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Old website

Existinginformation system

New warehouse

New website

Enabler

Building the right product

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Direct client feedback Categorized and ordered

Building the product right (1/2)

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Annoyed customerShipped feature

Building the product right (2/2)

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Really angry customerShipped feature

Building the product fast (1/2)

• Proprietary framework

• Software consulting firm

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• Tailor-made software

• In-house software engineers

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HybrisBurndownChart

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PyhtonBurndownChart

Building the product fast (2/2)

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Design => Dev => Done

A temporary victory

First order

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Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb

Official releaseBeta version

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1. Auchan:Direct ?

2. Looking back

3. Looking forward

Scaling lean

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Questions ?