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IHC handbook chapter 30 - Online communities
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Online Communities
THE HCI HANDBOOKCHAPTER 30Panayiotis Zaphiris, Chee Siang Ang, Andrew Laghos
CMC & Online communities
Computer mediated communication
“the process by which people create, exchange and perceive information using networked
telecommunications systems to facilitate encoding, transmitting and decoding messages”
December
ACMC SCMC
CMC & Online communities
Online communities
Multidisciplinary nature
Social aggregation
Long enough public discussions
Sufficient human feelings
Web personal relationships
Rheingold
CMC & Online communities
Examples
Audio / video conferencing
MUDs
Wiki-based communities
www
Online virtual game communities
Social network walls
Analyzing Online Communities
Frameworks and Methodologies
Query-based techniques and user profiles
interviews, questionnaires and personas
Log analysis
Content and Textual analysis
Social Network Analysis (SNA)
Analyzing Online Communities
Frameworks and MethodologiesContent and Textual analysis – TAT:
Questioning vertical and horizontal Statements nonreferential and referential
Reflections Scaffolding and engaging
References quotations/references to/paraphrases OR Citations/attributions of quotations/paraphrases
Analyzing Online Communities
Frameworks and MethodologiesSNA – units of analysis:
Nodes Relations
Ties Multiplexity
CompositionRange
Centrality Roles
Density Reachability
Distance cliques
Case studies
CALL communities
Learn Greek Online (LGO)
Analysis of the discussions of the first 50 students
Quantitative + Qualitative techniques:
SNA tool NetMiner to measure centrality
Survey ATTLS to collect subjective data
Case studies
Game communitiesTypes:
single game-play community THE SIMMS, FINAL FANTASY
social game-play community multiplayer games in
the same location (in-game and out-of-game)
distributed game-play community multiplayer games (multiple) sessions in different locations
Case studies
Activity Theory Leont’ev
Constructionist activities Papert
Socio constructivism Vygotsky
Triangle model of activity system Engestrom
tool
object
DOL
subject
rulescommunity
