Open Source GLPi Network Asset Management and ITSM

Page 1Altnix Confidential 2016

GLPi Network Asset Management Overview – Part 1

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http://www.altnix.com/


About Altnix• Official GLPi Network Partner in USA• Only GLPi Network Partner in USA• Specialization

– Open Source ITSM– Open Source Monitoring– Managed Services

• [email protected] +1-800-913-5553

mailto:[email protected]


GLPi Network Overview• Enterprise Grade Tool• Leader in Open Source Asset

Management• ITIL Compliant • Robust Platform• Wide Customer Base• Strong Community• Customizable


GLPi Network – Feature Summary IT Assets Management End to End IT Inventory Ticketing System Change Management Supplier Management Contracts Management Enterprise Grade Features Easy to Use Web Interface Multi-User Management Reports and Statistics ITIL Compliant


Open Source – By Design• Every Screen Can be Customized!• Workflows can be modified, added or extended• Functional features can be added• Integration with 3rd party tools possible


MENU ORGANIZATION


Menu Organization


ASSET INVENTORY


Asset Inventory - I• Computers

– Type– OS and Software– Licenses– Sub-Components

• Networks– Network Devices– IP Addresses– Locations

• Monitors– LCD /LED Displays– Size of Display– Ports– Connectivity

• Software– Version– License– Dependencies


Asset Inventory - II• Printers

– Cartridges– Sub-Components

• Devices – Peripherals– Serial Number– Sub-Components

• Consumables– Manager– Alert Thresholds

• Phones– Operating System– VoiP– Location

“Global” menu gives a complete list of all assets types


General Asset Attributes• Manufacturer• Type / Sub-Type• Model Number• Serial Number• License Keys• Location• Operational Status• End User• Technician / Team• Notes and Comments


Mapping Relationships

Connections Components

Asset connected to another asset

Asset is a part of another asset


ASSISTANCE (ITSM)


Ticketing and Help Desk• Complete Ticketing

Functionality• ITIL Compliant• SLA Support• Attachments• Routing Logic as needed• Approval step can be

added


Problem Management• Problem Management• ITIL Compliant• Link to Changes, Assets,

Tickets• Root Cause Analysis• Solution Definition• Costs Can be included


Change Management• Change Request • ITIL Compliant• Link to Problems, Assets,

Tickets, Projects• Impact Analysis• Deployment and Backup

Plans• Solution Definition• Change Approvals


Planning • Calendar View• Tasks, Reminders• Tickets• Changes• Monthly, Weekly, Daily

view• Upcoming events


Statistics • Graphs and Charts• Statistics on Tickets,

Problems, Changes, Assets

• Filter by Dates• Filter by Status


MANAGEMENT FEATURES


Supplier Management• Create a List of Suppliers• Maintain Contact List for

Each Supplier• Link Suppliers with other

screens on GLPi– Asset, Contracts, Documents,

Tickets, Problems, Changes• Additional Notes Field• Historical View of all

activities on this Supplier


Contracts Management• Create a List of Contracts• Support for many types of

contracts• Link Contracts with other

screens on GLPi– Asset, Supplier,

Documents, Tickets, Problems, Changes

• Additional Notes Field• Historical View of all

activities on this Contract


Budgets Management• Used in Financial Management

Functions in GLPi• Create a Budget &Timeperiod• Link Budgets with other

screens on GLPi– Asset, Contracts, Supplier,

Documents, Tickets, Problems, Changes

• Additional Notes Field• Historical View of all activities

on this Budget


Contacts Management• Used along with Supplier

Management• Create a Contact• Assign to a Supplier• Additional Notes Field• Historical View of all

activities on this Contact


Contacts Management• Used along with Supplier

Management• Create a Contact• Assign to a Supplier• Additional Notes Field• Historical View of all

activities on this Contact


Documents Management• Document repository• Attachments store• Direct Document Upload• Link Document with other

screens on GLPi– Asset, Supplier, Documents,

Tickets, Problems, Changes• Additional Notes Field• Historical View of all

activities on this Document


TOOLS


Knowledge Base• Publish Articles in

Knowledge• Tag with Categories• Publish with visibility

dates • Format articles with

HTML• Indicate target audience,

users or groups


Projects• New Tasks and Projects• Planned Schedule• Actual Schedule• Ownership• Gantt Chart• Priority• Category / Type


Reservations• Pool of Reservable Items• Reservation Calendar• Item-wise Availability• Reservation Approvals• Time Wise Availability• Recurring Reservations


ADMINISTRATION


Multi-Admin Function

Super Admin

Admin 1 Admin 2 Admin 3 Admin 4

Users Users Users Users Users Users


Permissions• Super Admin

– Controls all other admins and users– Controls configuration and customization on GLPi

• Admins– Controls only a limited set of users– Cannot customize GLPi– Can change some configuration items but not all

• User– Limited permissions as set by admin or super-admin


Groups• Logical Grouping of

Users– Example: Department or

Branch Location• Can contain Items• Permissions can be

allocated per group• Very useful in Multi-

Tenancy Situations• Link to Tickets,

Problems, Changes


Profiles• Profile can be used to

control read-write access to features in GLPi

• Associate with items and tickets

• Users can be assigned to a particular profile

• Groups association can also be done


Entities• Used to manage organization structure of any

company• GLPi supports multi-tenancy• Single GLPi can be used across multiple

companies• Entity loosely defined and can be mapped to

different types of organizations


Rules• Define actions to be taken based on conditions

– Example: Assign an asset to a company Entity• Conditions can be based on logical

expressions• Rules can apply to following

– Items, Entities, Categories, Tickets, Routing, Users, Authorizations and more..

• Will also work with Dictonaries


ADVANCED MENUS


Configuration and Customization• Dropdown Lists• Components• SLAs• Notifications• Checks• Authentication• Automatic Actions• More…

Topics to be covered in a later presentation


Community Plug-Ins• Extend Basic

Functionality• New Modules• New Features• Developer Community• Re-Use Code

Topics to be covered in a later presentation


For More information• Visit http://altnix.com/resources/videos • Contact [email protected]• Call 1-800-913-5553

http://altnix.com/resources/videos

http://altnix.com/resources/videos

mailto:[email protected]


THANK YOUwww.altnix.com

http://www.altnix.com/

Technology

Open Source GLPi Network Asset Management and ITSM