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What is EIM? technologies that help you build and share a rich and efficient information and work environment, so that people can make insightful decisions and act with speed and precision
What drives EIM?
EIM
Information Governance
Process Velocity
Business Impact
Business Insight
Information Security
What is CEM? CEM is a set of technologies that help you to exceed
customer expectations, reach new markets, and provide great experiences across all digital touch points.
Interactive, personalized, and contextual experience across online and across multiple channels
Business Impact: Create new markets and foster vital relationships
CEM and Business Impact
Influence Customers
Increase Revenue
Improve Customer Satisfaction
Business Insight: Improve business responsiveness and business effectiveness
Web and Social Analytics, Sentiment Analysis,
Online Optimization, Customer Experience
Analytics
CEM and Business Insight
Understand User Behavior
Measure KPIs
Develop Actionable Insights
Process Velocity: Streamline and Control assets for Cross-Channel Distribution
Asset Management, Auditing, Process
Automation
CEM and Process Velocity
Control Your Assets
Managed Interactions and Interoperability
Distribute Information Effectively
Information Governance: Reduce Legal, Compliance and Financial Risks
Out-of-the-box integration modules
with OpenText ECM Solutions
CEM and Information Governance
Optimize Cost of Information Store
Reduce Total Cost of Ownership
Achieve Business Goals
Information Security: Manage Access Control and Ensure Confidentiality
Control roles and group based permissions, content auditing, reporting, and monitoring
CEM and Information Security
Deliver Secured Information Across Channels
Maintain Business Continuity
Increase Return on Investment
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