Optimizing Innovation- Modular Toolchains that Enable Digital Transformations

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Modular Toolchains that Enable Digital Transformations

Optimizing Innovation:

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• Lean practices for software delivery

• Digital transformation and innovation

• Failure to execute opens the door to disruption.

• See the flow of business value in real-time

• Value Stream Integration and Networks

• How to create a modular framework enabling end-to-end

business value flow, at any scale.

Am I at the correct Webinar?

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About Me

Mitun ZaveryTasktop, Senior Sales Engineer EMEA

“I am a keen technology enthusiast with over 15 years of experience in the

software space, starting way back, when the best PC gaming console was the

Commodore 64. As a person in technology I like to sit on the fence of business

problems and the technology used to solve them. At Tasktop I’m able to

embrace that role and look at software practices in a more agnostic light rather

than a specific vendor approach to correct a challenge. You cant tell from the

picture but I love sports and travelling, which helps formulate some of my more

crazier ideas when talking to customers and peers in the technology space”

IBM 2002 – 2003 (System Integration Testing)

AppLabs 2004 – 2007 (Test Automation)

Infuse Consulting 2007 – 2010 (Test Consulting)

Keynote Systems 2010 – 2014 (Monitoring Web and Mobile)

CollabNet 2014 – 2016 (SCM and DevOps)

Tasktop 2016 – Present – (Value Stream Integration)

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What’s the Problem?

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• Org charts and software architecture are the best representation of value

creation we have.

• Software investment and staffing decisions are made anecdotally, using

static and stale slivers of data.

• No visibility of outcome for business initiatives.

• Tools and Team targeted for lack of productivity.

Problem

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Contributing to Complexity

• Tightly coupled, monolithic applications

• Multiple, required manual approval processes

• Scarce test integration environments

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Venture Scanner – “We are currently tracking

2,056 Financial Technology companies in 16

categories across 59 countries, with a total of

$58 Billion in funding.”

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• What if we could see the flow of business value in real-time?

• See evidence of bottlenecks use them to prioritize IT investment?

• Re-architect our software and organization around maximizing flow?

• Hypothesis test based on real-time data from every team?

What if we could take an fMRI?

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Organisational Disruptors

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Types Of Disruption

Infrastructure Model• Efficiency – Technical Operations

• The product has changed but serves the same purpose

Operating Model• Effectiveness – Business Operations

• Deliver the product differently to the same audience

Business Model• Competitive – Business Value

• Provide the product in a different way that differentiates

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Software InnovationSoftware Innovation - OffensiveSoftware Innovation - Defensive

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Value Stream Integration – Modularity

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Value Stream Architecture• Software architecture follows value stream (e.g., APIs added to minimize team’s wait time)

• Team structure follows Value Stream (e.g., Spotify/Feature team model)

• Created and maintained by Value Stream Architect

Value Stream Integration• Every tool and process is connected for end-to-end flow

• New infrastructure layer that connects every tool and process for end-to-end flow

• Integrated best-of-breed tool chain, specialized for countries, LOBs, investment horizons

Value Stream Visibility• Real-time view of all business value flows and bottlenecks, connected to business results

• Risk and compliance certification is built into the framework

• Metrics connected to business results

Modularity – Using the Value Stream

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Creates Visibility• Designs and implements end-to-end flow, working with functional heads and LOB leaders

• Provides visualization of all value streams and identifies constraints

• Connects value stream metrics to business metrics

• Head or key part of IT for IT team

Influences• Supports the DevOps transformation by driving change and future state of value stream

• Drives value stream improvement work across team backlogs

Mentors and Trains• Continually identify training and skill deficiency bottlenecks

• Work with IT leaders to close knowledge/skill gaps

Value Stream Architect

Project

Managers

Business

AnalystsDevelopers Testers

Business Customers

Operations

The Core, Chronic Conflict

The core, chronic conflict occurs when

different organizational measurements and

incentives across different silos prevent the

achievement of global, organizational goals.

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The Value Stream Defined

“The sequence of activities an organization

undertakes to deliver upon a customer request”

Karen Martin and Mike Osterling define value stream in their book Value Stream Mapping: How

to Visualize Work and Align Leadership for Organizational Transformation

“The sequence of activities required to

design, produce, and deliver a good or

service to a customer, including the dual

flows of information and material.”Karen Martin and Mike Osterling define value stream in their book Value Stream Mapping: How to

Visualize Work and Align Leadership for Organizational Transformation

Software development typically defines our technology value stream as the process

required to convert a business hypothesis into a technology-enabled service that

delivers value to the customer.

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What’s a Value Stream Network

Org A, LOB A, …

Org B, LOB B, …

Org B, LOB B, …

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Defining the Value Stream

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Top Performing Companies

X% higher market

capitalization over three years

Over $X million in savings on rework

Over $X million in savings

on tool upgrades and migrations

Twice as likely to exceed

profitability, market share and

productivity goals

Deployed code X times more

frequently

Maximize developer productivity

Enable organizational learning

Create high employee satisfaction

Win in the marketplace

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Enterprise Value Stream

Optimizing Innovation

By creating a modular toolchain using best-of-breed tools.

Value Stream Automation

Flow information across teams,

companies and tools

Eliminate wasted time, bottlenecks,

errors and manual rework

Ensure traceability, governance

and compliance

Value Stream Visibility

Automatically compile lifecycle

activity data

Enable the creation of consolidated

dashboards and traceability reports

Automate data and event collection to

create centralized telemetry infrastructure

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The Journey

Make the Work in the Value Stream Visible (SYNC THE SILOS)

• Automate the creation and synchronization of ITSM, PMO & SDLC artifacts

• Ensure traceability between steps in the Value Stream

• Increase the flow of work from left to right

Centralized Telemetry Infrastructure

• Data collection at the business logic, application and environment layers

• Automate the creation and update of SDLC/ITSM artifacts via a model-based self-service API

• Visibility by providing access to telemetry and radiators

Integrate Information Security, Change and Compliance

• Integrate security into defect tracking

• Integrate security and compliance into change approval process

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Work Visible in the Value Stream

• Automate the creation and synchronization of ITSM, PMO & SDLC artifacts

• Ensure traceability between steps in the Value Stream Network

Typical Integration Patterns

o Requirements Traceability

o Requirements Management – Agile Planning Alignment

o Developer – Tester Alignment

o Help Desk Feature Request

o Help Desk Incident Escalation

o Known Defect Status Reporting to Help Desk

o PMO - Agile Plan Orchestration

o Requirements Management – PPM Alignment

o Requirements Management – Test Planning Alignment

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Telemetry Infrastructure

• Data collection at the business logic, application and environment layers

• Automate the creation and update of SDLC/ITSM artifacts (tickets, defects, change requests, etc.) via model-based self-service APIs

Typical Integration Patterns

o Application Performance Management

o Build to Feature/Story

o Code Analysis to Defect

o Security Scan

o Test Execution to Defect

o Test Execution

o Work Item to Code

o Release & Deployment to Change Request

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What? and How? to Measure Success

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Quality

Mean time to resolution (MTTR)

Incident per Production Change

Data from: ITSM, DevOps, Agile

Adoption

Percent of Option to Plan

Standards Adherence

Data from: Work, DevOps: CI/CD, Build, Release

Productivity

Velocity Normalized

Cycle time (to deliver business value)

Data from: PPM, RM, Agile, QA, DevOps

Assessing Performance and Benefit Gains

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Flow UnitsWork Items Aka Pulled by Description

Feature Story Requirements,

User Stories

User/Customers New business value added to the

application, visible to the customer

Defect Story Bug User/Customers Fixes for quality problems that

affect customer experience

Security Story Vulnerability Security

Officers/Auditors

Fixes for weaknesses, flaws and

vectors for exploits

Tech Debt Story Software Architects,

Teams

Improvement to the software

architecture, invisible to the

customer

Value Stream Story Value Stream

Architects

Improvement to the value stream

architecture, invisible to the

customer

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Flow MeasuresFlow Measures Description Example

Backlog Size Number of artifacts in the queue at a

particular stage of the value stream

The number of Security Stories on an

Agile team’s backlog.

Lead Time Time from request to delivered artifact

running in production

Hours from customer requesting a

feature to using the requested

feature.

Cycle Time Time from work start to completion Days from developer accepting a

Feature Story to merging the finished

implementation to master.

Process time Time an artifact is actively worked on Cumulative days a Feature Story is

actively worked on.

Wait time Time from work request to work start Time zone delay in hours for an offshore

team to start work on a Feature Story.

Utilization Sum of process times of lead time (%) Low utilization for a Dev team with an

external dependency

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Flow Metrics

Flow Metrics Type Description

End-to-end Lead

Time

Velocity Time from customer request to improvement running in

production

Cost per Work Item Cost Work items shipped per FTE.

Mean Time To

Repair (MTTR)

Responsiveness Round-trip time from support ticket, through Defect Story

creation, diagnosis, fix through to delivery.

Productivity Throughput Number of Work Items delivered per team per release.

New Business

Value Ratio

Value Proportion of Artifacts of type Feature Story delivered per

release.

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Defining Success

ASSESS Pick one KPI

Agree a common goal

Identify key people

Identify business process

DEFINE Map current process and tools

Identify hand-offs (start, stop, gates)

Comparison of methodology (Current v. Modular Approach)

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About Tasktop

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Tasktop Vision

Gene Kim Tasktop, Strategic Advisor“I am an admirer of Dr. Mik Kersten’s contribution to the industry, and his work

at Tasktop is visionary in providing a novel Value Stream Integration

infrastructure to deploy DevOps successfully at scale. Its products provide the

highway system infrastructure that is instrumental for the path to deploying the

‘Three Ways’ that I described in The Phoenix Project and The DevOps

Handbook. I look forward to helping Tasktop continue its product vision of

making DevOps integrated, connected and measurable at scale as it innovates

for its customers.”

Dominica DeGrandisTasktop, Director of Digital TransformationDominica DeGrandis is the foremost expert in Kanban Flow within the IT industry today. Her

work has shown working IT teams how to effectively improve workflow and optimize throughput

to produce the best result throughout the value stream. Her passion involves the use of visual

cues and transparency across teams and organizations to reveal mutually critical information.

As Director of Digital Transformation at Tasktop, Dominica combines experience, practice, and

theory to help teams level up their capability

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Vancouver HQ was founded in 2007

and supports customers across

Canada, USA, Europe and

Australia

Strategic

Partners36Tools

Supported53

Tool

Versions

Supported352

API Tests

Run per

day500k

All Integrations Work. All the Time.

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What Does Yours Look Like?

Request a demo: tasktop.com/demo-request

tasktop.com/demo-request

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Any Questions?

Mitun Zavery

@mitunzavery

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DevOps: Build Management

DevOps: SCM

Commit Details

Create Via Gateway

Commit Message Error

Common Repositories

Production Alert to Defect

Test Execution Value Stream Traceability

Common Applications• Git

• GitHub

• GitLab Pushes

• BitBucket

• Subversion (SVN)

• CVS

• Perforce

Integration Patterns – Telemetry Data

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Enterprise Data Stream

Create Via Gateway

Build Failure

Common Repositories

Build Failure to Defect

Build Status Value Stream Traceability

Common Applications• Jenkins

• UrbanCode Build

• Ant

• Maven

• Snap

• Grunt

Integration Patterns – Telemetry Data

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Have repeat of problem

slide showing how

we’ve fixed the issues?

Integration Patterns

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