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Datacenter Management Strategy Vision
ENABLING TECHNOLOGIES
Compute | Network | Storage
Monitor from a service view
Configuration Management
Virtualization Management
Addition Of Opalis To System Center Service Manager Enables Process Automation
IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow
Configuration Management
(Physical & Virtual)
End-To-End Monitoring
Server Compliance
Data Protection &
Recovery
Event Mgmt
Service Desk
Asset/CMDB
Configuration
Virtual
Security
Storage
Server
Network
Processes Within an IT Silo
Triage & diagnose
Integrate service desks with data center tools
Update CI and assets systems
Coordinate audit, compliance and change
Orchestrate lifecycle management
Patch , user on-boarding, password reset
Provision, verify, manage & retire
Provision, verify, manage & retire
Provision, verify, manage & retire
IT Silos Silo Processes
Time & Money – step by step
Open
ticket.
Populate
with data
gathered
Event
Validation
Gather CI
service
data, check
for known
outages
Update
event with
ticket # Resolve
incident
Update &
close ticket
& event Verify
Resolution
7 minutes 20 minutes 10 minutes 18 minutes
May require
escalation
and lag time
between
levels
3 minutes 7 minutes 3 minutes
How much total time?
68 minutes of work time
Triage Diagnose Escalate Fix Report
Event Mgmt
Service Desk
Asset/CMDB
Configuration
Virtual
Security
Storage
Server
Network
Processes Across IT Silos
IT Silos Cross-Silo Processes
Incid
en
t
Resp
on
se
Ch
an
ge &
Co
mp
lian
ce
Pro
vis
ion
ing
Virtu
al S
erv
ice M
an
ag
em
en
t
Clo
ud
Co
mp
utin
g
ROI – step by step
Open
ticket.
Populate
with data
gathered
Event
Validation
Gather CI
service
data, check
for known
outages
Update
event with
ticket #
Resolve
incident
Update &
close ticket
& event Verify
Resolution
1 minute 1 minute 1 minute 3 minutes seconds 1 minute seconds
Less than 8 minutes total time
Monitor
Ops Mgr
Alert
Check
Service
availability
Query
Related
CIs
Lookup
Scheduled
changes
Create &
populate
service desk
ticket
Update
alert in
Ops Mgr
Restore service
Verify service
availability
Update Ops Mgr
alert
Close service desk
ticket
Triage Diagnose Escalate Fix Report
Event Mgmt
Service Desk
Asset/CMDB
Configuration
Virtual
Security
Storage
Server
Network
Automated Processes
IT Silos VM Provisioning Process
Monitor
Service
request
Stop VM
Update
request
Update
request
Update & close
request
Clone new
VM
Update
properties
Remove from
Ops Manager
Test VM Deploy
Applications
Verify
Application
Add to
Ops Manager
Create CI Retire CI
Create
incident
Integration for Virtual Machine Manager 2008 R2 not yet RTM
Detach Storage
Detach Network Adapter
CY 2008 2009 2010 2011
System Center - Server Management Suite 2010 Capability & Pricing Changes
: Managing Server Lifecycle
Live host level virtual machine backup
In guest consistency
Rapid recovery
Virtual machine management
Server consolidation and resource utilization optimization
Conversions: P2V and V2V
End to end service management
Server and application health monitoring & management
Performance reporting and analysis
Patch management and deployment
OS and application configuration management
Software upgrades
Server Management Suite Datacenter (SMSD)
Management License
per 2-proc server Unlimited OSEs
per 2-proc Unlimited OSEs
Server Management Suite Datacenter (SMSD)
$0 incremental SMSD
$0 incremental SMSD
$0 incremental SMSD
$0 incremental SMSD
$0 incremental SMSD
$0 incremental SMSD
$0 incremental SMSD
$0 incremental SMSD
$0 incremental SMSD
Server Management Suite Licensing Principles
Simplification:
Maintain simplicity of alignment to Windows Server editions while expanding System Center server management capabilities
Cost Effective:
Continue to help drive costs down. Get More for less, to enable higher Server coverage with System Center management tools
Flexibility:
Enable flexible licensing that allows customers to adopt virtualization more broadly and faster
Service Manager License For Server Management Added To SMSE and SMSD
IT ANALYST COMPLIANCE AND RISK
Incident and Problem Change
IT BUSINESS INTELLIGENCE ASSET
MANAGEMENT PROVANCE
SELF SERVICE
INTEGRATED | EFFICIENT | BUSINESS ALIGNED
Opalis Technology Available with SMSE and SMSD License
IT Process Automation
Lower costs and simplify processes in
the datacenter through automation
Fast value with pre-packaged workflow
expertise and integration
Extends and integrates with System
Center today
Grant from the Opalis subsidiary for
Opalis technology to new and existing
SMSE / SMSD customers
New Capabilities Available to Server Management Suite Customers
SMSE / SMSD
Data Protection Manager
Virtual Machine Manager
Configuration Manager
Operations Manager
Previous
NEW in H1 2010
NEW in Dec 2009
With New Capabilities
SMSE / SMSD
Data Protection Manager
Virtual Machine Manager
Configuration Manager
Operations Manager
Opalis grant
Service Manager
• Opalis available to SMSE / SMSD customers via a grant from the Opalis subsidiary.
• Service Manager Server ML will be a new component of SMSE / SMSD when it becomes generally available.
• Both changes effective for Enrollment for Core Infrastructure (ECI) licenses
• Excluding ECI Standard which does not include SMSE or SMSD.
17
Increased Value and New Pricing
18
Service Manager
(H1 2010)
Helpdesk and IT Process
Solutions priced at $375
SMSE Price Increase • Get both Service Manager & access to IT Process
Automation for incremental price of just Service Manager ($375 Open NL ERP L&SA 2-year)
SMSD Price Increase • Get access to both new capabilities at a lower cost than
standalone competitive solutions.
Svc Mgr
= $1,569
SMSE: Manage 4 OSEs
at effectively $392 / OSE
SMSE
New Opalis
+$371 Svc Mgr
Opalis
SMSD: Manage 8 OSEs at effectively $328 / OSE
$2,620 =
+$1,123
SMSD
New
$0
*Pricing is Open NL ERP L&SA
2-years. Pricing for licenses
purchased through resellers is
determined by agreement
between the reseller and
customer. Actual prices and
payment terms may vary.
SMSD
DPM
VMM
Config Mgr
Ops Mgr
SMSE
DPM
VMM
Config Mgr
Ops Mgr
$0
= $1,198
SMSD pricing is for a
2-proc server
$1,497 =
SMSE
Old
SMSD
Old
Opalis
(Dec 2009)
IT Task Automation
Previous Opalis solution priced at
~$900 per managed server + $1,275 in value =
Timeline Product Introductions and Licensing Changes
SC ConfigMgr
Client ML
Per OSE or Per User
Core CAL
SC OpsMgr
Client ML
Per OSE or Per User
SC DPM
Client ML
Per OSE or Per User
Planned System Center Client Licensing
SC SvcMgr
Client ML
Per OSE or Per User
Client Management Suite
ECAL
1
2
3
SC ConfigMgr
Client ML
Per OSE or Per User
Core CAL
SC OpsMgr
Client ML
Per OSE or Per User
SC DPM
Client ML
Per OSE or Per User
Planned System Center Client Pricing
SC SvcMgr
Client ML
Per OSE or Per User
Client Management Suite
ECAL
3
4
1
2
Summary of Pricing and License Update
1. Service Manager Server ML will be added to the SMSE / SMSD when it becomes generally available.
2. SMSE / SMSD customers will have access to Opalis technology through a grant from the Opalis subsidiary.
3. Price for SMSE/SMSD will increase on August 1st 2010.
Resources
• Opalis product information
− www.opalis.com
− www.microsoft.com/pathways/opalis
• Service Manager product information
− http://www.microsoft.com/systemcenter/en/us/service-manager.aspx
• Server Management Suite Licensing
− http://www.microsoft.com/systemcenter/en/us/management-suites.aspx
This material is provided for informational purposes only. Microsoft makes no warranties, express or implied.
©2010 Microsoft Corporation