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Enterprise social networks require governance to operate most effectively, especially in highly regulated industries. It's a slippery slope - the more restrictive your governance policies, the less likely you are to see users collaborating naturally and often. Plus, when you’re used to thinking of “governance” in a SharePoint context, it can be difficult to understand how to govern a Yammer network properly while still encouraging user engagement. When embracing enterprise social, it's important to understand the differences between social collaboration and the collaboration characteristics of older, document-first systems. In this session, we covered: -Best practices for governing a Yammer network -The philosophical differences of governance in SharePoint and Yammer, and why sometimes less is more -The features and functions that Yammer provides for governing users and content
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Yammer Governance: Working Like a (Safer) Network
Presented by Rich Wood
Perficient is a leading information technology consulting firm serving clients throughout
North America.
We help clients implement business-driven technology solutions that integrate business
processes, improve worker productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
About Perficient
• Founded in 1997
• Public, NASDAQ: PRFT
• 2013 revenue ~$373 million
• Major market locations throughout North America
• Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus,
Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los
Angeles, Minneapolis, New York City, Northern California,
Oxford (UK), Philadelphia, Southern California, St. Louis,
Toronto and Washington, D.C.
• Global delivery centers in China, Europe and India
• >2,200 colleagues
• Dedicated solution practices
• ~85% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
BUSINESS SOLUTIONS
Business Intelligence
Business Process Management
Customer Experience and CRM
Enterprise Performance Management
Enterprise Resource Planning
Experience Design (XD)
Management Consulting
TECHNOLOGY SOLUTIONS
Business Integration/SOA
Cloud Services
Commerce
Content Management
Custom Application Development
Education
Information Management
Mobile Platforms
Platform Integration
Portal & Social
Our Solutions Expertise
Our Microsoft Practice
National Service ProviderPerficient is a top Microsoft National Service Provider (NSP), one of only 34 elite
partners in the United States, with over 2,000 employees nationwide.
Partner Advisory CouncilsPerficient is one of approximately 20 organizations worldwide to participate in 3
Microsoft Partner Advisory Councils: SharePoint, Office 365 and Unified
Communications.
Solution AreasPerficient is a leader in delivering solutions with Office 365, Azure, SharePoint,
Business Intelligence, social business solutions including Yammer, as well as Lync,
Dynamics CRM and Sitecore.
Our Speaker: Rich Wood
Agenda
9
10
Why Philosophy?
SharePoint = Document Collaboration
SharePoint = Document Collaboration
SharePoint = Document Collaboration
SharePoint = Document Collaboration
Yammer = Social Collaboration
(Apologies to Mr. Joel Oleson)
Different purpose = different philosophy
17
Different purpose = different philosophy
Different purpose = different philosophy
Top down: The greater user
population has the least rights
in common areas.
Different purpose = different philosophy
Top down: The greater user
population has the least rights
in common areas.
Grass roots: The greater user
population has the most rights
in common areas.
Different purpose = different philosophy
Or you could think of it like this…
To be fair, there’s more to Yammer…
Know Your Flavor: Freemium vs. Enterprise
Online vs. On Premises
Online vs. On Premises
Usage Policies
Public & Private Groups
Internal vs. External
External Networks
Admins
The Painless Governance Plan
Yammer Walkthrough
Admin Controls – Where and How
Admin Controls – Where and How
Basic Settings
Usage Policy
External Networks
Third-Party Applications
Guest Users
Bulk Update Users
Directory Sync: Managing the Message
Keyword Monitoring
Security Settings
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