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World®’16
Pre-ConEd:IntegrateYourMonitoringToolsIntoanAutomatedServiceImpactAnalysisandTicketingSystemwithCAServiceOperationsInsightFrancoisCattoen,Sr.PrincipalProductManager,CATechnologiesMichaelBoehm,Sr.EngineeringServicesArchitect,CATechnologiesJeffMorris,PrincipalEngineeringServicesArchitect,CATechnologies
DO4X63E
DEVOPS
2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ForInformationalPurposesOnlyTermsofthisPresentation
©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.Thepresentationprovided atCAWorld2016isintendedforinformationpurposesonlyanddoesnotformanytypeofwarranty.Someofthespecificslideswith customerreferencesrelatetocustomer'sspecificuseandexperienceofCAproductsandsolutionssoactualresultsmayvary.
CertaininformationinthispresentationmayoutlineCA’sgeneralproductdirection.Thispresentationshallnotserveto(i)affecttherightsand/orobligationsofCAoritslicenseesunderanyexistingorfuturelicenseagreementorservicesagreementrelatingtoanyCAsoftwareproduct;or(ii)amendanyproductdocumentationorspecificationsforanyCAsoftwareproduct.Thispresentationisbasedon currentinformationandresourceallocationsasofNovember1,2016,andissubjecttochangeorwithdrawalbyCAatanytimewithout notice.Thedevelopment,releaseandtimingofanyfeaturesorfunctionalitydescribedinthispresentationremainatCA’ssolediscretion.
Notwithstandinganythinginthispresentationtothecontrary,uponthegeneralavailabilityofanyfutureCAproductrelease referencedinthispresentation,CAmaymakesuchreleaseavailabletonewlicenseesintheformofaregularlyscheduledmajorproductrelease.SuchreleasemaybemadeavailabletolicenseesoftheproductwhoareactivesubscriberstoCAmaintenanceandsupport,onawhen andif-availablebasis.Theinformationinthispresentationisnotdeemedtobeincorporatedintoanycontract.
3 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
Abstract
CAServiceOperationsInsightisaninnovativesolutionthatintegratesandcorrelatesinformationfromCATechnologiesandthird-partymonitoringandservicedesktools.Itsdashboardunifieseventsandalertsfromallyourmonitoringtoolsintoasinglepointofcorrelation,ticketingandescalation.
SeethemostrecentupdatestothistoolandhowitintegratesinformationfromCASpectrum,CAApplicationPerformanceManagement,CAServiceDeskManagerandotherCAandmulti-vendortools.
You’llgetaquicktourofthealertmanagementconsole,servicedashboardandservicemodeling/serviceimpactanalysisconsole.
FrancoisCattoenCATechnologiesSr.PrincipalProductManager
MichaelBoehmCATechnologiesSr.EngineeringServicesArchitect
JeffMorrisCATechnologiesPrincipalEngineeringServicesArchitect
4 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
AgendaSTRATEGICPORTFOLIO
CASOIINTERFACES
TICKETCREATION
EVENTMANAGEMENTó ALERTMANAGEMENT
FAULTMANAGEMENTó SERVICEMANAGEMENT
SERVICECREATION
1
2
3
4
5
6
ROADMAP&NEWFEATURES7
5 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CAUnifiedInfrastructureManagement
DataCenterFacility,Fabric,Systems,Storage,Cloud
CAPerformanceManagement
NetworkPerformance
CASpectrumNetworkFault
CoreIMProducts
Add-OnValue
Modules
NewIntegration
ImprovedIntegration
CAServiceOperationsInsightServiceOperationsManagement
CANetworkFlowAnalysis
FlowAnalytics
CAApplicationDeliveryAnalysis
AppResponseTime
CAMediationManager
Non-SNMPDataCollection
CAVirtualNetworkAssurance
VirtualNetworking
(SDN)
OurStrategicPortfolioInfrastructureManagement
6 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CAServiceOperationsInsightInterfaces
§ Dashboard– Manager-level
overview
§ Console– Administrators
andOperators
§ MobileUI– Peopleontheroad
Dashboard,Console,MobileUI
7 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
EventManagementó AlertManagement
§ Event:anythingthathappens,especiallysomethingimportantorunusual– Informationalevents– Totalnumbercanbehuge– Noteveryeventisimportant
§ Alert:towarnsomeoneofapossiblydangeroussituation– Actionableevents
(ticket,email,operatoraction)
§ CAServiceOperationsInsightisdesignedtohandlealerts
8 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
FaultManagementó ServiceManagement
§ Faultmanagement:concernedwithdetecting,isolatingandresolvingproblems– Severitycentric(actonmostcriticalalert)– Severity propagation
§ Servicemanagement– Businessimpact-centric
(actonalertthathashighesimpact)– Impactpropagation
9 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ServiceManagementService-DrivenAutomation
HighestImpact
HighestSeverity
§ Capabilities– Synchronizesalertsacross
integratedtools– Triggers
§ Servicedeskticketing§ Policy-basednotificationsandescalations§ Policy-basedprocessautomation
§ Value– Commonunderstandingofservices– Standardizedactions– Businessoperationalawareness
10 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ServiceCreation
§ Bottomup– Importfromdomainmanager
(eg.CASpectrum,MSSCOM,CAAPM,CMDB...)– Synchronization
§ Topdown– Manualmodeling
§ Automatic– Dynamicdiscoverypolicies
11 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CASpectrumCAApplicationPerformanceManagement
Transactions
ApplicationComponents
ServiceCreationDynamicServiceModeling
Servers and Storage
CAServiceOperationsInsight
Network
Databases
Service
Application Components
Transactions
CMDB
OtherTools
12 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
TicketCreation
§ Triggerescalationbasedonpolicies
§ Abilitytodelayescalations
§ Multipleactiontypes
13 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures
§ CAServiceOperationsInsight4.0CU1– JasperReportsServer– CAUnifiedInfrastructureManagementintegration– CAApplicationPerformanceManagementintegration– CASpectrumintegration
§ CAServiceOperationsInsight4.0SP2– Speedupstartuptimeandshutdown– Enhancedmaintenance(SOIToolBox)– ReplaceGoogleEarthwithGoogleMaps
NEWFEATURES!
14 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures:CAServiceOperationsInsight4.0CU1JaspersoftReports
§ Jaspersoftreportssupport
§ Installationpackage:jdk,tomcat,environmentsettings,JasperReports,CAServiceOperationsInsightreports
§ IdenticalconfigurationandOOTBreports
§ Usersynchronization
§ Tip:fontusage
15 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures:ConnectorsCAUnifiedInfrastructureManagementConnectorv3.7.0
§ Integrationimprovements– Maintenancesynchronization– FlexibleCImapping(granularCIs)– QueueName configurable– Alertupdateintervalconfigurable– DatabasesupportforOracle
16 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures:ConnectorsCAApplicationPerformanceManagementConnectorv3.1
§ Integrationimprovements– SupportforCAAPMTeamCenterrelationshipmaps(v10.1+)
§ Includessupportforleveragingcustomattributes
– Configurablegranularmetricpath-basedCIs§ BetterleveragesEPAgentsandpowerpacks
e.g.CIsforqueuesfromMQpowerpackorwebserversfromWSPP
– Intelligentalertrouting§ RouteRTTMalertsdirectlytobusinesstransactionCIs
17 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures:Connectors
§ Integrationimprovements– Improvedstartupinitializationperformance– Enhancedmulti-threadingcapabilitywhilepullingCIsfromCASpectrum– OptimizedtheprocessingofattributesforallmodelsandespeciallyCAS
SystemEDGE basedmodels
CASpectrumConnectorv2.0.0.238
18 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures:CAServiceOperationsInsight4.0SP2EnhancedMaintenance
§ Solutionneedstobeonlineallthetime– needtoreduceanydowntime
§ Abilitytousesoitoolboxwithoutshuttingdown
§ Newoptions– purgeOutageAlerts– getRowCount– purgeAlertQueueAssignment– cleanAlertsFromRemovedConnectors
19 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures:CAServiceOperationsInsight4.0SP2SpeedUpStartUpTimeandShutdown
§ Solutionneedstobeonlineallthetime– needtoreduceanydowntime
§ Improvedstartuptimeafterabruptshutdown– Correlationcacheupdatedregularly
§ ContainskeypropertyvaluesofaCI
§ Configuration– <SOI_Install>\jsw\conf\soi-manager.conf
wrapper.java.additional.n=-Dcache.write.interval=7200
§ Improvedshutdown
20 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
NewFeatures:CAServiceOperationsInsight4.0SP2
§ Providebusinessservicesstatusworldmapview
§ IdentifyquicklywhichCIsarefaulty
§ AbilitytonavigatetoOnceClick consoletofindouttherootcauseandreduceMTTR
ReplaceGoogleEarthwithGoogleMaps