Pre-Con Ed: Triage and Diagnose Apps through Improved Monitoring Coverage

World®’16

Pre-ConEd:TriageAndDiagnoseAppsthroughImprovedMonitoringCoverage

AndreasReiss,Sr.PrincipalEngineeringServicesArchitect,CATechnologiesGuenterGrossberger,Sr.EngineeringServicesArchitect,CATechnologies

DO4X51E

DEVOPS– AGILEOPERATIONS

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Abstract

OverthepastyearCATechnologieshasmadenumerousimprovementsthataredesignedtodramaticallyreducethetimerequiredtodiagnose,triageandremediateappperformanceproblems.Jointhislab-basedsessiontoreceiveadetailedtourofAPMTeamCenterwithdeep-divesintoDifferentialAnalysis,TimelineViewsandAssistedTriagefeaturesthatproactivelysuggestfixessoyoucanoptimizeappperformancewithminimaleffort.WewillalsodemonstratehowyoucanuseCACross-EnterpriseApplicationPerformanceManagementtomonitorbusinesstransactionsacrosscommonmiddlewareandmainframesubsystemswithasingleandintuitiveinterface.Pre-registrationstronglyencouragedasspaceislimited;pre-registeredattendeeswillbeadmittedfirst.

AndreasReissCA Technologies,Sr.PrincipalEngineeringServicesArchitect

GuenterGrossbergerCATechnologies,Sr.EngineeringServicesArchitect


Agenda

WELCOMETONOWHEREBANK

APPLICATIONTRIAGEREDEFINED

STATEOFTHEARTTRIAGE

FROMTRANSACTIONTOMAPCOMPONENTS

NEXTGENERATIONTRIAGE

1

2

3

4

5


WelcometoNowhereBank


TriageAndDiagnoseAppsIntroductiontoNowhereBank

NowhereBankServer

Portal

Mediator

Engine

HTTPCommunication

RequestQueues

ReplyQueuesQueueServer

§ Threetier application

§ HTTPcommunicationbetweenportalandmediator

§ Mediatorandenginecommunicatewithrequest/replyqueues


TriageAndDiagnoseAppsGettingNowhereBankStarted

§ LocateBanking-Control.cmd atfolderC:\NowhereBank andstartit.

§ Startinsequence– Messagingserver

– Engine

– Mediator

– Portal

§ LogintoCAAPMweb view– http://localhost:8080

1 2 3 4


TriageAndDiagnoseAppsGettingNowhereBankStarted

§ Starttraffic

§ Validatetransactiontracesininvestigator

1


ApplicationTriageRedefined


TriageAndDiagnoseApps

§ ProblemsinthehistoryofCAAPMhavechangedsignificantly

§ Thetimewhentheslowestcomponentisnolongertherootcause

EvolutionofProblems

CodingExceptions

Threadingand

Concurrency

SOAIntegration

Resource/Containers

BusinessModellingvs.Programming

LooseCoupledServices

Time

Complexity

/Abstractio

n


TriageAndDiagnoseApps

§ CAAPMevolutioninsyncwithproblemevaluation

§ CAAPMdesignsanddevelopstofacetheproblemsoftomorrow

EvolutionofProblemsRequiresanEvolutionofCAAPM

Time

Evolution

Alerts

CustomDashboards

CustomPerspectives

AssistedTriage


StateoftheArtTriage


TriageAndDiagnoseAppsLegacyTriage

AlertFlooding BridgeCall

CrisisMeeting Restart PowerPoint


TriageAndDiagnoseAppsNextGenerationTriage

Awareness Understand

IdentifyCommunicate

IsolateDamageoftheoutbreak


FromTransactiontoMapComponents


TriageAndDiagnoseAppsFromTransactiontoMapComponents

Vertex attributes:

• Execution context

• System variables

AppA

Servlet WSCall

AppB

SQLWS

Transactions

discoveredby

themonitoring

agent

Discovery

ServletVertex

Vertexattributes

Automaticattributes

Customattributes

• Analysisoftransactions• Creationofvertexesfor

significantcomponents


Dashboard

Homepage

ServletVertexMap

TriageAndDiagnoseAppsFromTransactiontoMapComponents

MyServlet

Perspectivesdefinethecolumnsofthedashboard;onevertex,

dependentonattributesappearsonmultiplecolumns

PerspectivesdefinethenestingandgroupingofVertexes.

UsePerspectivestointroducesemanticlayersofan

environment;avertexcanonlyappearonce

HomepagevisualizesmostleftVertexesas“Experiences”;an

experiencecanonlyappearonce


TriageAndDiagnoseAppsWarmUp

§ Defineaperspective“NowhereBankArchitecture”


NextGenerationTriage

Awareness


TriageAndDiagnoseAppsAwareness

Alert

AlertAlert

Alert

Alert AlertAlert

Alert

Alert

Alert

Alert

AlertAlert


TriageAndDiagnoseAppsAwareness– UsingourDashboard(“StatusConsole”)

Perspectives

definethe

columns


TriageAndDiagnoseAppsTriggerScenario

§ Triggerourerror scenariobyclickingonthe”StartScenario”button


TriageAndDiagnoseAppsIntroducingtheNewHomeScreen

Allstatus

information

on

experiences

Overallhealth

information

acrossall

experiences


TriageAndDiagnoseAppsIntroducingtheNewHomeScreen

Vertex:

§ Name:ChargeAccount

§ Application:Portal

§ JVMA

ChargeAccountTeamCenterPerspective

PortalApplication

ChargeAccount

JVMA

JVMB

JVMC

Homepage

JVMA JVMB JVMC

ChargeAccount

PortalApplication


Experience

xyz

xyz

TriageAndDiagnoseAppsExperiencevs.Problemvs.Anomaly

§ Experiences– Most left

components– Transaction

startcomponents

xyz xyz xyz

xyz

xyz xyz

xyz


TriageAndDiagnoseAppsHomeScreenSetUp

Defineahomescreenexperience“NowhereBankHealth”withvariationsof– Application

– Businesstransaction

– …



Damage OfTheOutbreak


TriageAndDiagnoseAppsDamageoftheOutbreak


TriageAndDiagnoseAppsDamageoftheOutbreak

Quicklyidentifycallhierarchies

anddependencies

Identifyimmediatelythesize ofthe

damage


TriageAndDiagnoseAppsObservetheAwarenessFactor

§ Movetothedashboard viewtogetawareofproblemindicators


TriageAndDiagnoseAppsObservetheOutbreak

§ Movetothemapviewtoobservetheproblem


TriageAndDiagnoseAppsImpactoftheOutbreak

Healthscore/qualityof

transactions

Quickly identifythehealthofanexperience

Are problemsdeveloping?Howmanyproblemsto

takecareof?

Differentiatebetweenslowandfailingtransactions

What’s thetimedistributionamong

requests?Fasterthanonesecond?Two

seconds?Orslower?


TriageAndDiagnoseAppsAssistedTriageProblemvs.Anomaly

§ Manyroadblocks,trafficjams,constructionsites

§ Willitaffectme?

§ Howdoesitaffectmeonmytrip?

§ Doesitevenmakesensetostepintothecar?


TriageAndDiagnoseAppsNextGenerationProblemAnalysis

Weexpectsometroubleonourway.“affected

transactionsonmyroute”

Weexpect7minutesdelay onourtripcompared

tousual


TriageAndDiagnoseAppsImpactoftheOutbreak

§ Thehomescreenpresentrealtime“trafficinformation”foreveryexperience– Problems (DoIhavesevere problems

whereImaybeshouldnotevenstepintothecar)

– Anomalies (Maybesomeminorconstructionsiteswhicharenotaproblem, yet)


xyz xyz


§ Twocomponentswithproblemsidentified

§ Noexperienceaffected

Experience

xyz

xyz

xyz xyz

xyzThesystemdetectedoneanomalywithtwoaffectedcomponents



§ Onceanexperienceshowserrors,itsidentifiedasproblem

xyz xyz

Experience

xyz

xyz

xyz xyz

xyzThesystemdetectedoneproblemwiththree affectedcomponents


TriageAndDiagnoseAppsObservetheOutbreak

§ Observehowdifferenttransactionsareimpactedandwhere



Isolate


TriageAndDiagnoseAppsIsolate‒ FocusontheProblemRoute

§ Isolateproblemtransaction

§ FocusonproblemTRANSACTIONS

§ Howdoesoneproblemindicatingcomponentaffectend-to-endtransactions


TriageAndDiagnoseAppsNotebook– IsolatingData

§ Thenotebooktoisolatetransactionsendtoend§ Focusonproblemcomponentsandresolverelatedtransactions§ Comparetransactions,performancemetrics


TriageAndDiagnoseAppsNotebook– IsolatingData

§ Theisolationofproblemsandtransactionsis

nowonlyoneclickaway

Linktoanalyzetheexperienceinthenotebook

Linktoopenaproblemin

thenotebook


TriageAndDiagnoseAppsNotebook– Isolatingdata

Timelinewithindicators

Transactionhealth

information

Isolatedtransactioncomponents

Problemsandanomaliessection


TriageAndDiagnoseAppsIsolatetheProblemTransactions

§ Isolatethetimeframe oftheprobleminthehomepage



Understand


TriageAndDiagnoseAppsUnderstand

§ AssistedTriageisthelatestpatent-pendinginnovationtomoreefficientlyfindproblemsinsoftware

§ Blametherightsourceoftheproblem

§ Dealwithalertflooding



1.Analyzethetransactionpathend-to-end

2.Recordtypesofproblemtriggers

3.Putproblemsintocategoriesandsortthemchronological

18:22

18:35

18:42

18:48



§ Thenotebookasacombinedsolutiontoprovideallinformationrelatedtoaproblem

Businesstransaction/experiencerelated

toaproblem

Timestampoffirstandlastappearance

ofevidences

Alldetailedevidencesrelatedto

aproblem


TriageAndDiagnoseAppsIsolatetheProblemTransactions

§ Analyzetheevidencesandstoryoftheproblem

§ Navigatetothenotebook

§ Identifytheproblemtransaction



Identify


TriageAndDiagnoseAppsIdentify

§ Explainthepathofaproblem

§ Differentiaterootcauseandimpactofaproblem

§ Compareproblemstateswithhistoricalperformancedata


TriageAndDiagnoseAppsAssistedTriage

xyz xyz xyz xyz

18:25– DifferentialAnalysistrigger

18:22-timeouts

18:20-stalls

Evidence types Errorcomponent Componentrelationships Problemsequences

Componentrelationships

Suspect(s)


TriageAndDiagnoseAppsIdentify

§ Validatetheproposedrootcause(suspect)oftheproblem

Suspect



Communicate


TriageAndDiagnoseAppsCommunicate

§ Communicatetheproblem

§ Answerwiththerightinformation

§ Sharetheinformation


TriageAndDiagnoseAppsCommunicate‒ Share

• Sharablelinktotheisolatedproblemdescription(notebook)

• Alldetailsandevidencesatoneplace


TriageAndDiagnoseAppsAnswerwiththeRightInformation

Howaretransactionsaffected?

Whichcomponentsinthesystemare

affected?

WhichBTsareaffected

Whatwastheproblem?

Whendidithappen?

Givemetheevidences?


Thankyou.

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Pre-Con Ed: Triage and Diagnose Apps through Improved Monitoring Coverage