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Sarah [email protected], Marketing & CommunicationsBuilding Engines
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Today’s Panel
Duke has over 15 years of commercial real estate experience creating land, redevelopment, multi-family, industrial, retail, office and medical commercial real estate deals.
Duke LongBroker/Owner of Duke Long Agency.
Mat has over 25 years of business process experience, with over 12 years focused on creating strategies and solutions that leverage mobility to make companies more effective and optimize work processes.
Matt BrogieFounder of MobilityCIO
Paul spearheads business process and system initiatives for a diversified portfolio or retail, industrial and office properties across seven geographical locations.
Paul WubboltsDirector of Information Systems, CREIT
Mobility and Property Management
It’s all about differentiation.
Mobility and Property Management
How? 1. Service that is
documented and assured.
2. More face-to-face time with tenants
Break free from your desk.
Mobility and Property Management
Get your team’s data unlocked from their desktops
Enable engineers to update, respond and resolve issues in the field
Mobility and Property Management
New mobile technology allows maintenance personnel to:
• View instructional videos• Update task steps• View equipment history
…from anywhere in the field!
The Value of Building Data
Data is Money.
The Value of Building Data
WINNER!
Building A Building B
Attracting Tenants with Data
Answer any question a client might have on the spot:• Lease details• Maintenance history• Building stats• Etc.
Why Adopt a Mobility Program?
• Standardization across portfolios and geographic regions
• Mobile access to company resources
• On-the-go access to asset and equipment maintenance information
New Expectations
“Businesses that don’t have a mobile strategy are falling behind because they’re not meeting the expectations of their workers or customers.”
People expect information that is
• Instantly accessible
• Real-time
Indicators That It’s Time
Ask: How many issues are your employees resolving per day? Mobility means more work orders processed more quickly
Ask: What are the issues being reported? Can they be avoided? Improve communication between tenants and employees
Determining a Strategy
Start by implementing a mobile extension of your existing systems
Process and Considerations
1. Online vs. Offline Capabilities 2. Multimedia Capabilities
Data Usage
Data requirements
Storage wars: Personal vs. corporate devices
Costs
Offline Data Synchronization
If you go offline, data synchronization should proceed where it left off when you come back online.
With a robust system…
Return on Investment
Return on Investment1. Productivity
2. TenantSatisfaction
3. Preventive Maintenance
Process and Considerations
• Select: an operational system i.e. a property management system• Prioritize: your goals/motivators
i.e. Flexible service Real-time work order capture Actionable data intelligence
• Consider: mobility will improve your
team’s productivity
Decision Criteria
1. Technology: Hardware independence/flexibility
Decision Criteria
2. The Application 3. User Groups
Decision Criteria
4. Service Delivery Assurance & Tenant Satisfaction
Mobile Devices
What kind of mobile equipment will you use?
Whatever works best in your environment: Tablets Smartphones Purpose-built mobile devices
Successful Implementation
Making users understand the purpose of the mobile platform
Getting the entire organization on the same page
The key to implementation of mobile device applications?
Success Factors for Adoption
“People are afraid to try new things.”
Communication
Application Usability
Similarity to Popular Applications
Review: Key Points of Implementation
- Start with small and useful application areas
- Work from previous capabilities and then expand to new ones
- Decide on equipment strategy
- Ensure effective adoption
Questions
Duke has over 15 years of commercial real estate experience creating land, redevelopment, multi-family, industrial, retail, office and medical commercial real estate deals.
Duke LongBroker/Owner of Duke Long Agency.
Mat has over 25 years of business process experience, with over 12 years focused on creating strategies and solutions that leverage mobility to make companies more effective and optimize work processes.
Matt BrogieFounder of MobilityCIO
Paul spearheads business process and system initiatives for a diversified portfolio or retail, industrial and office properties across seven geographical locations.
Paul WubboltsDirector of Information Systems, CREIT
