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24th November 2015 Mark Andrew Ryder, Prime Competence
Delivering the strategy: Innovation
2
Prime Competence and shareholders
The largest research institute in
The Netherlands. Conducts contract
research, offers specialist consulting
services, and grants licenses for patents and
specialist software.
Praised in the postal industry for it’s
innovativeness and operational excellence.
Frontrunner in sorting, resource planning,
postal retail, digitalization in the last mile
and IT.
Prime Competence is an independent, knowledgeable and skilled consultancy organization
working at arm’s length of its two shareholders PostNL and TNO.
3
Looking to the future
You’ll be ready for 2025!
• Network optimization for changing mail volumes in the
future
• USO compliance with future-proof sequencing
processes
• Market position validation for national operators
• Defining investments in operational processes
• Adding fresh business models and value to current
Postal operation
• Support and lead new development projects
• Inject external knowledge, ideas and innovation
• Co-creation and co-entrepreneurship
Process Optimization Innovation & Business Development
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Last mile challenges
Two focus areas for the future
Adding value (new business models) into
the last mile
Hit rate of parcels whilst volumes
increase by e-commerce
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Last mile of parcels
Examples of hit rate challenges
Recipient customers are demanding
more choice in the delivery and timing
of parcels. Lead times and hit rate are
improved to better serve the higher
expectations. To be achieved without
adding operational costs.
The operational challenges of
shipments which cannot be delivered
are growing. Delivery processes are
not organized optimally, whilst not-at-
homes are there for a next attempt or
other delivery method.
“ “
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Last mile of parcels
Table of parcel deliveries
Val
ue
Urgency of receiving the parcel
Anytime solution
Registered
Deferred
Parcel Locker
Timeframe indication
Retail Pick-up point
Same day delivery
Courier / insured
Deferred
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Last mile of parcels
Introducing always at home
Always at home
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Last mile of parcels
Introducing always at home
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Last mile of parcels
Life cycle of idea
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Declining volumes
Problem
Solution
Declining volumes will mean operational costs won’t be covered
Postal companies can leverage their key competitive advantage.
They cover every square meter of the country nearly every day, a
unique capability. This competitive advantage strengthens their
USO position and can deliver add-on revenues
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Examples of new business models
Postal Mobile Data Network “Lost & Stolen”
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personal mailbox
mail delivery truck
post office building
mailman on bicycle
mailman on moped
street mailbox
Postal Mobile Data Network
How can this be achieved?
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Postal Mobile Data Network
What are the benefits?
A Postal network is very dense,
so good coverage, also indoors
Cost effective compared to
alternatives
Additional revenues for
postal companies
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Postal Mobile Data Network
What can this technology help with
Sales offers from merchants in the
vicinity
Local weather measurements
Information on traffic flows
Helping blind and visually impaired
Location based tourist information
Collecting data from sensors for businesses
and (local) governments
A mailmen is able to independently measure
coverage.
Air quality and other environment data
Air pollution and ozone measurements
Measuring noise levels in populated areas
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Lost & stolen
Our proposal for a solution
I have equipped my bike with a tracking tag/sensor. It should help me find it.
My bike has been stolen! I will notify the network to start looking for it.
This new tracking service is very cool! They have located my bike in no time.
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Lost & stolen
Showing some figures
€600,000,000 in damages
And that is not all. There are a lot of other stolen goods that add up to this sum. Tablets, umbrellas, baby strollers, watches etc.
Smartphones Bicycles Motorcycles Cars
10M
30K
TOTAL
STOLEN
22M
600K
TOTAL
STOLEN1.8M
16.5K
TOTAL
STOLEN1.3M25K
TOTAL
STOLEN
Electric bikes
8M
11K
TOTAL
STOLEN
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Lost & stolen
Pricing the solution we offer
our solution
€0.30per item
v.s.
alternate solution
€25-300per item/system
Our solutions are much less expensive than other solutions
Prices are depending on local situations
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And finally, one more look at….
….Declining volumes
Problem
Solution
Declining volumes will mean operational costs won’t be covered
• Leverage competitive advantage and USO position (covered earlier)
• Dynamic scaling of capacity to demand
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Capacity Planning
The current paradigm for many posts
Historical data
Seasonal factors
Market factors
Equipment / systems
Business req’s / SLA
Analysis / modeling
Plan for next week
Plan for next month
What you did on this day last year becomes a critical factor
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Capacity PlanningOur client was inspired by developments in the airline industry
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Capacity Planning
Airline industry : postal industry – many similarities
Live capacity planning within the baggage handling operation of most airports has delivered huge cost-savings
and efficiencies, whilst increasing quality of service. Previously, operators were on hand for the full operating
window, whether there were planes arriving/departing or not.
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Capacity Planning
Big-Data led technology offers the prospect of live planning
Live demand data
Live weather conditions
Live utilization
Business req’s / SLA
Plan for now
Plan for 1hr, 12hr, 24hr
What you did on this day
last year becomes irrelevant
Live Model
Market factors
Sorting capacity
Transportation assets
Fixed manpower
Resources
Flexible manpowerLocation of assets
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Capacity Planning
Workforce planning & scheduling program for a major European post
“projected savings in manning postal operation of 90% and an ROI of less than 30 months”
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Looking to the future: Delivering the strategy
Expertise Innovation
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Thanks for your attention