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Peak Performance System
Process Implementation ModelSeptember 9, 2011
• Now• Short term focus, forecasts• Execution• Results• Fighting FiresRunning the
Business
• Future, long-range forecasts• Vision• Fast Forwarding• Planning• Rehearsal/Practice• Review
Changing the Business
Business Success
Peak Performance System
• Review• Game Plan
• Execution• Vision
Mindset Deliberate Rehearsal/Practice
Metrics
Fast-forwarding
Peak Performance System
Input Process Output
Process Implementation
TalentResourcesPlatforms
LeadershipAccountabilityCommunicationTeamworkWorkflow
ResultsMetrics
VisionFast ForwardingMindsetPlanning
Game PlanRehearsal/Practice
ExecutionReview
Owners
Drivers
Accountable
ComponentsCEOExecutive TeamVPsDirectorsTeamsIndividualsFunctionsGroupsTask Forces
$$$$$
Customer Satisfactio
n
Quality Products
Market Share
Vision
Leadership
(Competencies)
Coaching(Process)
Feedback(Performance)
Continuous
Improvement(Data,
Review)
Success Behaviors
Mindset•Confidence•Resilience•Discipline
Opportunities
• Products• Customers• Markets
Challenges
• Political• Financial• Cultural• Competition• Legal
Barriers
• Internal• External
Fast-Forwarding
Roles•Who?•When?
Responsibilities•What?•Where?
Steps•Process•How?•When?
Game Plan
Workflow
Training
•Peak Performance System
•Process•Checklists
Preparation •Mental
•Physical
Feedback
•Specific•Concrete
•Immediate
Deliberate Rehearsal/Practice
Discipline
Confidence
Resilience
Agility
Strength
Speed
Execution “In The Zone”
Did we follow the Game Plan?
Drop Keep Improve
Review
Product Quality Customer Satisfaction
Application Support Team
Process Implementation Team
Service Delivery Model
First CutTalent Management
PerformanceManagement
•Profiling•Recruiting•Selection•Deployment•Development•Retention
Process Implementation
Priority Council Service Delivery
Current Integration
Process Implementation (pieces to be integrated)
Customer Service
Account Managment
Product Developmen
t
Business Developmen
t
Quality Assurance
Professional Services Group
Product Development
Business Development
Application Support
Quality Assurance
Talent Management
Recruiting
Selection
DeploymentDevelopment
Retention
Job DescriptionCulture FitCompetenciesMindsetCultural
Architecture
Process Implementation
Leadership •Training•Feedback•Coaching
Performance Management
Development
Performance
Feedback Results
Goals
Culture
Accountability
Effective Communication
Knowledge TransferTeamwork
Continuous Improvement
Luis Valdes, Ph.D. CEO http://www.performancevertical.com 404-357-7335
Performance Vertical Consulting